Changing and Resetting Passwords (On-Premise)
This article guides you through the processes of changing a user’s password or resetting a forgotten password.
Once you have logged into your Appspace instance, begin by accessing the profile page for the user account. Click on the user icon in the upper-right corner and fom the drop-down menu, click on the username link (typically e-mail address).
Enter your current password followed by your new password (and confirming it). Click Update to finish changing your password.
Resetting Forgotten/Lost Passwords
From the primary login screen of your Appspace instance, click on the “Help! I can’t access my account” link.
Enter the e-mail address that was used to register the account (typically it is the same as the username) and click Submit.
You should be notified that an e-mail has been sent to the address specified on the previous screen with the password reset instructions.
Once you’ve received the e-mail from the system, click on the Reset my password link within the e-mail.