Public and Private Cloud FAQ

Public Cloud FAQ

This section lists the popular IT, security and operations related questions regarding Appspace Public Cloud.



Q: Does Public Cloud come SSL enabled?

A: Currently Appspace implements authentication for web sessions only. HTTPS will soon be supported across all communication and shortly after HTTPS will be enforced for all communication.

Q: Who has access to my data in Public Cloud?

A: A restricted group of Appspace Cloud Operations engineers, with justified and documented reason for accessing the Private Cloud instances. In addition, all access is audited.

Q: What security measures are in place for Public Cloud?

A: Appspace employs a number of measures to safeguard the security of your Private Cloud, these include;

Physical Security

For datacenter security refer to: http://www.softlayer.com/security

People and Access

  • A restricted group of Appspace Cloud Operations engineers, with audited access to Private Cloud instances.
  • Firewall permissions prevent management of Private Cloud instances from outside of our datacenter or support facilities.

Backups

  • Frequent backups are taken of the Private Cloud instance; these are stored within the local datacenter and offsite.
  • All backup data is encrypted during transmission and at rest.

Privacy

Q: What back-up processes are in place with Public Cloud?

A: Frequent backups are taken of the Private Cloud instance; these are stored within the local datacenter and offsite. All backup data is encrypted during transmission and at rest.

Q: What ports are enabled in Public Cloud?

A: Both HTTP and HTTPS (Ports 80 & 443) are required for base Appspace functionality. Also revert to Ports Used By Appspace

Q: What SLA is in place for Public Cloud?

A: See Appspace Service Level Agreement.

Q: Can I use Active Directory to access Public Cloud?

A: This is currently unsupported but is projected as a future enhancement.

Private Cloud FAQ

This section lists the popular IT, security and operations related questions regarding Appspace Private Cloud (On-Premise).



Q: How quickly can my Private Cloud be operational?

A: Typically within two business days from Appspace receiving the order.

Q: What level of access to I get to my Private Cloud?

A: Users have unrestricted access to the application; i.e. Appspace.

Q: Who has access to my Private Cloud data?

A: A restricted group of Appspace Cloud Operations engineers, with justified and documented reason for accessing the Private Cloud instances. In addition, all access is audited.

Q:Does my Private Cloud come SSL enabled?

A: By default, Private Cloud comes SSL enabled; this certificate is bound to our domain e.g. https://companyx.cloud.appspace.com

Q: What security measures are in place for my Private Cloud?

A: Appspace employs a number of measures to safeguard the security of your Private Cloud, these include;

Physical Security

For datacenter security refer to: http://www.softlayer.com/security

People and Access

  • A restricted group of Appspace Cloud Operations engineers, with audited access to Private Cloud instances.
  • Firewall permissions prevent management of Private Cloud instances from outside of our datacenter or support facilities.

Backups

  • Frequent backups are taken of the Private Cloud instance; these are stored within the local datacenter and offsite.
  • All backup data is encrypted during transmission and at rest.

Privacy

Q: Can I use a custom domain with my Private Cloud?

A: Yes. Private Cloud instances can be mapped to a custom domain, e.g. https://appspace.companyx.com. Customers who wish to use a custom domain are required to provide the appropriate SSL key and certificate.

Q: What back-up processes are in place with my Private Cloud?

A: Frequent backups are taken of the Private Cloud instance; these are stored within the local datacenter and offsite. All backup data is encrypted during transmission and at rest.

Q: What HA options do I have with my Private Cloud?

A: HA options for Private Cloud are anticipated in Q1 2015. Customers cannot currently fail-over to an On-Premise instance.

Q: When do software updates / patches get deployed to my Private Cloud?

A: Private Cloud instances are patched within 30 days of Public Cloud instances being updated.

Q: What ports are enabled in my Private Cloud?

A: Both HTTP and HTTPS (Ports 80 & 443) are required for base Appspace functionality. Also revert to Ports Used By Appspace

Q: What SLA is in place for Private Cloud?

A: See Appspace Service Level Agreement.

Q: Can I use Active Directory to access Private Cloud?

A: Appspace 5.2 and above supports SAML-based Single Sign On (SSO), which allows for users to authenticate using their Active Directory based ldP