Cloud: Managing Users
Overview
This guide outlines various administrative tasks related to managing users within the User Management extension. The five major user management tasks covered in this article are:
- Editing Users – Making general changes to a user’s account information.
- Suspending Users – The process of restricting a user from accessing the Appspace without removing their account from the server database.
- Reactivating Users – The process of reactivating a user’s account if it has been locked or suspended.
- Deleting Users – Removing a user’s account and all related assets from the server database.
- Moving Users – Transferring/switching a user from one user group to another.
Pre-requisites
- The ability to manage users require at minimum the Portal Administrator, Network Administrator, or User Management role
Editing Users
Suspending Users
Step 1
From the home page of the User Management extension, begin by selecting the network that contains the user group that has the user(s) for which you would like to suspend. Once the target user appears on the main user listings section, check the box next to their name. Proceed to click on the lock (Suspend User) icon in the toolbar.
Reactivating Users
Step 1
From the home page of the User Management extension, begin by selecting the network that contains the user group that has the user(s) for which you would like to reactivate. Once the suspended user appears on the main user listings section, click on their name link.
Deleting Users
Step 1
From the home page of the User Management extension, begin by selecting the network that contains the user group that has the user(s) for which you would like to delete. Once the target user appears on the main user listings section, check the box next to their name. Proceed to click on the trash can (Delete User) icon in the toolbar.
Moving Users
Note
Applications, shared content, and group user roles are tied to the user group that a user belongs to. Moving a user between networks essentially moves a user from one user group within a network to another. Therefore all settings (shared content and group user roles) and applications tied to the user’s previous user group will be removed. After moving users, it is best practice to verify that all content and applications continue to function as intended.
Step 1
From the home page of the User Management extension, begin by selecting the network that contains the user group that has the user(s) for which you would like to move. Once the target user appears on the main user listings section, check the box next to their name. Proceed to click on the Move User icon in the toolbar.
Step 2
A new Move Users window should pop up that presents the Network Tree. Find the desired new destination group (which may or may not be in the same network) and click to select it. Click OK to proceed and complete the moving of the user(s).
Note
You may alternatively also use the Search bar to find the name of a group. When you click on a network or group from the search result, you will be taken to that location in the network tree structure.