Last updated on June 10, 2015

Applying Traditional Add-On Licenses

Introduction

Important

This article is only applicable to traditional Cloud subscribers (i.e. Pro, Pro+, or Enterprise) that have deployed an on-premise instance of Appspace server.

This article provides instructions to apply additional traditional license keys to your on-premise Appspace server, with Automated Activation when you have an active Internet connection, and Manual Activation when you do not have an active Internet connection.


Prerequisites

  • Your Cloud user account must be upgraded to one of the traditional Cloud subscription plans (Pro, Pro+, or Enterprise).
  • Your on-premise Appspace server instance must already be fully licensed and accessible.
  • Portal Administrator privileges on your Appspace server.
  • A unique 16-character Appspace product license key. If you have not obtained the product license key, please contact your local Appspace sales team or reseller.

Automated Add-on License Activation

  1. Login to your on-premise Appspace server, click the Appspace extensions drop-down menu and click System > Accounts.


  2. Click the Licenses tab, and under License Activation, enter your Cloud account credentials in the username (typically an e-mail) and password fields. Click Next to continue.

    Warning

    You must ensure that the Appspace Cloud account that you are using to authenticate in this step contains the Master Key registered with the account. If you don’t authenticate with the correct account, the activation of the add-on license key will fail.

  3. The License Activation page will now list all product keys that are currently activated on your Appspace server. Input your 16-character product license key, and click ‘Add Product Key’.


  4. If successful, a confirmation message is displayed and the new product license key is displayed in the Existing Product Keys section. Click the Submit button to activate your server.


Manual Add-on License Activation

  1. Login to your Appspace Cloud account on https://cloud.appspace.com and access the System > Account page from the Appspace extensions drop-down menu.


  2. Click the Licenses tab (you should see at least one server instance already listed) and click the ‘Assign license key’ link.

    Note

    If you do not see the Licenses tab, it is because your Cloud user account has not yet been upgraded to the needed subscription level to manage license keys. Please contact your local Appspace sales team or support team for assistance.

  3. In the Assign License Key window, input the 16-character product license key. If the key is valid, a green check is displayed. Click Next to continue.


  4. The details of your add-on license key is listed in the Assign License Key window. Select the Appspace instance from the drop-down menu, and click the Assign button.


    If successful, a green confirmation message is displayed. You may now return to the Licenses tab.


  5. The new add-on key will be listed as a new row below the master product license key of the selected server instance. Click the ‘Download license file’ link next to the server instance with the new add-on key. This will download the Product Activation file, <Product Key Number>.bin. Save this file to your local machine.


  6. Login to your on-premise Appspace server instance, click the Appspace extensions drop-down menu and click System > Accounts


  7. Select the Licenses tab and click the ‘Proceed to Manual Activation’ link.


  8. On the Manual License Activation page, click the Choose File button to browse and select the downloaded Product Activation file (<Product Key Number>.bin). Click the Submit button.


  9. If successful, a confirmation message is displayed and the new product license key is displayed under the Existing Product Keys section.