Last updated on February 03, 2016

Uninstalling Appspace

Introduction

This article provides instructions to uninstall Appspace using two different methods. The first method only renames the Appspace folder and is used when troubleshooting an issue, so that Appspace can be reinstalled to rectify any issues the previous Appspace instance might have had.

The second method provides instructions to a more complete and thorough uninstall of the databases, Appspace software, and related files and folders.

Uninstalling Appspace for Troubleshooting

  1. Drop the following schemas in the Appspace server by following the instructions depending on the installed server:

    • aspnetsession
    • dsnmetrics
    • playoutmetrics
    • tokenman
    • webman

    MySQL - https://dev.mysql.com/doc/refman/5.6/en/drop-database.html

    MSSQL - https://msdn.microsoft.com/en-us/library/ms186751.aspx


  2. Launch the IIS Manager, and stop the IIS service in the Actions pane.


  3. In the Connections pane, navigate to the Default Web Site tree of the IIS Server, and remove the ‘app’ and ‘medianet’ applications.


  4. Rename the ‘Appspace’ folder in the C:\ drive.


  5. Restart the IIS Service.


  6. Launch the Appspace Installation Center installer to reinstall a clean instance of the Appspace Server.


Clean Uninstall of Appspace

Warning

Follow these steps ONLY IF Appspace is installed on a stand-alone web server, and not installed on a shared IIS Web Server or SQL database. Contact Support for more information.

Performing these steps will completely remove all data. If you wish to backup data first, please refer to Backup Using Cold Standby.

  1. Drop the following schemas in the Appspace server by following the instructions depending on the installed SQL server:

    • aspnetsession
    • dsnmetrics
    • playoutmetrics
    • tokenman
    • webman

    MySQL - https://dev.mysql.com/doc/refman/5.6/en/drop-database.html

    MSSQL - https://msdn.microsoft.com/en-us/library/ms186751.aspx


  2. Launch the IIS Manager, and stop the IIS service in the Actions pane.


  3. In the Connections pane, navigate to the ‘Default Web Site’ tree of the IIS Server, and remove all applications related to Appspace.

    Below is a list of possible applications installed by Appspace:

    • api
    • app
    • cloudconnect
    • core
    • coresearch
    • deployments
    • devices
    • docs
    • downloads
    • integrationwebservices
    • language
    • library
    • medianet
    • medianetintegrationservice
    • medianetservice
    • play
    • priority
    • users
    • webctrl_client


  4. In the Connections pane, navigate to Application Pools, and remove all application pools related to Appspace.

    Below is a list of possible application pools related to Appspace:

    • AppSpace Services
    • appspace-ext-pool
    • Nexus Portal
    • Nexus Services


  5. In the Windows Control Panel, click ‘Programs and Features’, and uninstall the following applications:

    • Appspace Installation Center
    • MySQL Installer
    • MySQL Server
    • MySQL Workbench
    • Microsoft SQL Server 2012


  6. In the Server Manager, click Manage > Remove Roles and Features. Proceed to remove the Web Server (IIS) role from the server.


  7. Manually delete the following folders:

    • C:\Appspace
    • C:\Program Files\MySQL
    • C:\ProgramData\MySQL

    Note

    Change your folder options to ‘Show hidden files, folders, and drivers’ to view the C:\ProgramData folder.

The Appspace on-premise server has been uninstalled, and can be reinstalled by following the Installing Appspace guide.