Last updated on November 29, 2017

FAQ: Subscription and Licensing

This article lists frequently asked questions related to Appspace licensing and activation.


How do I view my account and subscription information?

In Appspace 6.2 and later, to view information related to your Appspace account, such as registration number, billing information, and subscription plan details, please go to the Account Management Portal at https://account.appspace.com. You may also refer to our introductory article here: Account Management Portal


If you are using Appspace 6.1 and prior, to view information related to your Appspace account, such as company details, please go to the Company and subscription details article.


How do I view and manage my license information?

In Appspace 6.2 and later, to view your licensing details, and all servers that have been licensed with Appspace please go to the Account Management Portal at https://account.appspace.com.

If you would like view the license details only for your current on-premises server, please go to System > Server License via the Appspace menu in the Appspace console. Please refer to the Viewing on-premises server license article.


If you are using Appspace 6.1 and prior, to view your licensing details, please go to the Licensing section here.


I am unable to license my server. What can I do?

If you are unable to license your Appspace on-premises server, use the troubleshooting steps below to determine common issues experienced during the licensing process:

  • Ensure that you have an active Appspace subscription that allows you to license an on-premises server. To view subscription information, please go to the Account Management Portal at https://account.appspace.com. You may also refer to our introductory article here: Account Management Portal

  • Licensing may also fail if the Premium User and Device IDs allocated to the server are insufficient at the point of activation, especially when licensing a pre-existing Appspace server that requires more IDs than were previously allocated. Allocate sufficient Premium User and Device IDs to the server you wish to license via the Account Management Portal at https://account.appspace.com.

  • Ensure proper credentials are used to login to the Appspace on-premises server or the Account Management Portal in order to activate or renew a server license. You must use either an Appspace Portal Administrator or Account Owner credentials.

  • Verify that you are using the correct server profile when licensing, as each server generates an Appspace Server Profile unique to the on-premises server. Example: You cannot license a cloned virtual machine server with the Server Profile of the source server. Follow the instructions in the Activating Appspace on-premises article.

  • If you used Advance Licensing to license your Appspace on-premises server, ensure the receipt is pasted to your on-premises server profile in the Account Management Portal. For more information, check out the instructions in the Advanced Licensing - Offline Activation section.

  • Check your server connectivity:

    • For Online activations, ensure you have an active internet connection. The server will automatically connect to the Appspace Management Portal

    • For Offline activations, ensure you manually copy and paste the Appspace Server Profile from the Account Management Portal to the on-premises server. You will still need to access the Account Management Portal from a computer with internet access. The on-premises server, however, does not need an internet connection to complete the activation.



Note

If you cannot resolve the problem, please contact Appspace Support for help.