Visitor Management (Limited Release) Release Notes

These release notes provide information on the incremental updates and features, resolved escalations, and bug fixes completed for the Visitor Management system throughout the Limited Release lifecycle.

Important
Updates to this system will be released via Appspace platform releases for cloud (i.e. 8.1-ac.12). While this article will only list the changes relevant to the Visitor Management system, we will indicate which cloud release iteration it was a part of.

For configuration instructions and limitations, please refer to Configure Appspace Visitor Management.

8.1-ac.16

Release Date: 24 November 2021

Drop-In Visitors

The Visitor Management system now supports drop-in visitors, allowing visitors without a prior invitation to check-in at a kiosk for an event. The feature must first be enabled by an administrator.

For this workflow to be executed, the following conditions must be met:

  • The Visitor must have a valid email address.
  • The Visitor must provide a valid Host email address.
  • The Host must Accept or Reject the invite initiated by the drop-in Visitor.

In this release, however, the drop-in feature is turned on automatically, with the following capabilities (for testing purposes):

  • The drop-in notifications to the host are valid until the event ends.
  • Multiple visitors can drop in for the same host and same event.
  • The approver can be an admin, host, or gatekeeper.

Resolved Bugs

  • AP-27039 – Visitor is able to check-in at events that start more than an hour from the expected time via a kiosk.

8.1-ac.15

Release Date: 18 November 2021

Visitor Kiosk Card

Support for the new Visitor Kiosk card (Limited Release) allowing visitors to perform self check-ins, which will be displayed on Appspace kiosk device with camera capabilities.

Currently, the Visitor Kiosk card will only be visible in the Library for customers who are on the Limited Release program, and access to the Visitor Management feature. 

Known Issues:

  • On Webex Board devices, the camera on the device is unable to detect the QR code for scanning.
  • Camera functions have to be manually enabled on the device in this release. Improvements to auto prompt the user to enable the camera have been planned for a later release.

8.1-ac.14

Release Date: 12 November 2021

Visitor Management Gatekeepers Permissions

This enhancement allows Visitor Management administrators to designate a user or user groups to serve as a pseudo-gatekeeper, in addition to their Hosts functions. Users assigned as Gatekeepers will have an enhanced set of permissions over a selected set of resources (location, building, workspace), enabling them to perform the following functions:

  • Ability to check-in or check-out visitors.
  • Ability to edit visitor pre-registration information.
  • Ability to edit existing invitations, such as adding additional visitors, changing of time, and more.

Visitor Management Notifications

Added support for notifications upon an event status change, as follows:

  • Hosts will be notified via email and enterprise messaging (if configured) in the event the Visitor Invitation is canceled.
  • Visitors will be notified via email in the event the Host of the event has changed.

Visitor Kiosk

Support for the new Visitor Kiosk card (Limited Release) allowing visitors to perform self check-ins, which will be displayed on Appspace kiosk device with camera capabilities.

Currently, the Visitor Kiosk card will only be visible in the Library for customers who are on the Limited Release program, and access to the Visitor Management feature. 

Known Issues:

  • On Webex Board devices, the camera on the device is unable to detect the QR code for scanning.
  • Camera functions have to be manually enabled on the device in this release. Improvements to auto prompt the user to enable the camera have been planed for a later release.

8.1-ac.13

Release Date: 3 November 2021

Added support for notifications, as follows:

  • Once a visitor has completed pre-registration details, the visitor’s event status becomes confirmed. Visitors will be notified via email.
  • Hosts will be notified via email and their configured enterprise messaging app, when a visitor:
    • AcceptsDeclines, or responds Maybe to an invitation.
    • completes pre-registration details and is confirmed for their visit.
    • checks out onsite

Support for a working prototype of a kiosk UX via a web link to simulate registration and check-in.

  • This link will only be accessible by Appspace administrators via: https://<appspace server address>/console/#!/guests/visitors/kiosk
  • For this release, it is expected that the kiosk will be run on a desktop computer or iPad in a browser.
  • The Visitor Kiosk requires a webcam installed to scan a QR code.
  • The kiosk will allow the following functionality.
    • Check-in: Complete pre-registration information if required
    • Check-out: If the user has checked-in before

8.1-ac.12

Release Date: 29 October 2021

The Appspace Visitor Management system is introduced to enable employees using the Appspace Space Reservation system and the Appspace Employee App, to invite external users (visitors) to a meeting or event.  These visitors could be an employee from another facility/division of a company or other corporate entities from outside the company.

For more information, instructions, and limitations, please refer to Configure Appspace Visitor Management.

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