Last updated on March 23, 2019

Appspace App requirements

This article lists the minimum requirements, supported media types, and current limitations for the Appspace App clients.


Appspace App in device mode

The below are minimum requirements to access Appspace App in device mode, by devices on purpose-built platforms such as Chromebox, BrightSign, and MediaVue, that are registered as media player devices.


  • Minimum Hardware Requirements

    The minimum hardware requirements for Appspace App-driven devices follow the manufacturer’s specifications listed in the Compatible operating systems and devices article.


  • Supported Video Stream Protocols

    • HTTP Live Streaming (HLS)

  • Supported File Types

    For a list of media and features supported by these devices, please refer to the Supported devices capability comparison article.


Appspace App in user mode

The below are minimum requirements to access Appspace App in user mode, on web-enabled devices such as desktop computers, smartphones, and tablets.

The Appspace App user mode is compatible with Appspace 6.1 on-premises.


  • Devices - Minimum PC Hardware Requirements

    Hardware Minimum Specifications
    Processor Intel Core i3
    Memory 4GB RAM
    Hard Disk 128 GB
    Network 4 Mbps throughput

  • Operating System - Minimum Version Requirements

    Operating System Minimum Versions
    Microsoft Windows Windows 10
    Mac OS Mac OS X Yosemite 10.10
    Android Android 4.4 KitKat
    iOS iOS 8
    Chrome OS Chrome OS 69

    Important

    • We recommend pinning Chrome based devices at Chrome OS version 69 for Appspace App to work seamlessly.

    • We recommend using Google Chrome Enterprise, previously Chrome Device Management (CDM) to manage your devices. We currently only support issues that arise on Appspace App if the device is managed via a CDM.

    • We recommend using the latest Windows 10 version 1803 (OS build 17134.112) for UWP devices to work seamlessly.

      For more information, please visit the latest Appspace App release notes.


  • Web Browsers - Minimum Version Requirements

    Web Browser Minimum Versions
    Internet Explorer IE 10
    Safari 8.0.6
    Chrome 43.0.2357.65
    Firefox 38.0.1

  • Supported Video Stream Protocols

    • HTTP Live Streaming (HLS)

  • Supported File Types

    File Type GIF JPG PNG TIFF PDF MP4 AVI HLS
    Internet Explorer ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
    Safari ✔ ✔ ✔ ✔ ✔ ✔ ✘ ✔
    Chrome ✔ ✔ ✔ ✔ ✔ ✔ ✘ ✔
    Firefox ✔ ✔ ✔ ✔ ✔ ✔ ✘ ✔

Important

  • Only the HTTP Live Streaming (HLS) protocol is supported on all browsers.
  • Content from Appspace is not pre-downloaded.
  • The App operates in online mode only.

Whitelist URLs

To grant devices and users access to Appspace Cloud in your network, whitelist the following URLs in your firewall:

  • https://*.appspace.com
  • https://*.appspaceusercontent.com
  • https://*.appspacestatic.com
  • Any external NTP server (alternative to using an internal NTP server).
  • Any external content sources (e.g RSS feeds and websites).

If your existing network uses a local web/HTTP proxy for outgoing connections to the Internet, grant access to the following websites:

  • World Weather Online (www.worldweatheronline.com) – Mandatory if weather forecasts are for countries outside the US.
  • WDT INC (www.wdtinc.com) – Mandatory if weather forecasts are within the US.
  • RSS Sources (various URLs) – Mandatory if you are using RSS widgets.

Network Protocol and Ports

Configure your firewall to enable access to the following ports for a seamless delivery of Appspace.

Required

  • HTTPS (443) - HTTPS port 443 open towards Appspace server(s).

Optional

You may configure your firewall to allow access to the following ports only if necessary:

  • HTTP (80) - HTTP redirect of end-users to Appspace server(s).
  • UDP (123) - For access to NTP packages.
  • TCP/UDP (53) - For access to a DNS server.
  • TCP/UDP 8884 - Application Networking Manager (ANM) trusted communications, if using ANM. On MediaVue SureVue devices only.
  • TCP/UDP (8885-8887) - SureVue mesh networking and ANM communication. On MediaVue SureVue devices only.
  • TCP/UDP (9090) - Chromium debugging services. The port is open by default, but the listening service is disabled. On MediaVue SureVue devices only.