Last updated on March 29, 2019

Uninstall Appspace on-prem

This article provides instructions to uninstall Appspace using two different methods. The first method only renames the Appspace folder and can be used when troubleshooting an issue, so that Appspace can be reinstalled easily to rectify any issues the previous Appspace installation might have had.

The second method provides instructions to a complete uninstall of the databases, Appspace software, and related files and folders.

Basic Uninstall of Appspace

  1. Drop (remove) the following database schemas from the Appspace server:

    • aspnetsession
    • dsnmetrics
    • playoutmetrics
    • tokenman
    • webman

    Follow the instructions in the links provided based on your SQL installation:

    MySQL - https://dev.mysql.com/doc/refman/5.7/en/drop-database.html

    MSSQL - https://msdn.microsoft.com/en-us/library/ms186751.aspx


  2. Launch the IIS Manager, and stop the IIS service by clicking Stop in the Actions pane.


  3. In the Connections pane, navigate to Sites > Default Web Site, and remove the app and medianet applications.

    Important

    If you have previously installed the Appspace License Manager tool, please remove the following additional entry:

    • api/v3

  4. Rename the Appspace folder in the C:\ drive.


  5. Restart the IIS Service.


  6. Launch the Appspace Installer to reinstall a clean instance of the Appspace Server.


Clean Uninstall of Appspace

Warning

Follow these steps ONLY IF Appspace is installed on a stand-alone web server, and is not installed on a shared IIS Web Server or SQL Server. Contact Support for more information.

Performing these steps will completely remove all data. We advice doing a full backup on your server.

  1. Drop (remove) the following database schemas from the Appspace server:

    • aspnetsession
    • dsnmetrics
    • playoutmetrics
    • tokenman
    • webman

    Follow the instructions in the links provided based on your SQL installation:

    MySQL - https://dev.mysql.com/doc/refman/5.7/en/drop-database.html

    MSSQL - https://msdn.microsoft.com/en-us/library/ms186751.aspx


  2. Launch the IIS Manager, and stop the IIS service by clicking Stop in the Actions pane.


  3. In the Connections pane, navigate to Sites > Default Web Site, and remove all applications installed by Appspace.

    Below is a list of possible applications:

    • api
    • app
    • cloudconnect
    • core
    • coresearch
    • deployments
    • devices
    • docs
    • downloads
    • integrationwebservices
    • language
    • library
    • medianet
    • medianetintegrationservice
    • medianetservice
    • play
    • priority
    • users
    • webctrl_client


  4. In the Connections pane, navigate to Application Pools, and remove all application pools related to Appspace.

    Below is a list of possible application pools:

    • AppSpace Services
    • appspace-ext-pool
    • Nexus Portal
    • Nexus Services


  5. Uninstall the following application(s) from your server via Programs and Features in the Windows Control Panel.

    • Appspace Installation Center
    • MySQL Installer
    • MySQL Server
    • MySQL Workbench
    • Microsoft SQL Server 2012

  6. In the Server Manager, click Manage > Remove Roles and Features. Proceed to remove the Web Server (IIS) role from the server.


  7. Manually delete the following folders from the server:

    • C:\Appspace
    • C:\Program Files\MySQL
    • C:\ProgramData\MySQL

    Note

    Change your folder options to ‘Show hidden files, folders, and drivers’ to view the C:\ProgramData folder.

The Appspace on-prem server has been uninstalled. Reinstall Appspace by following the instructions here: Install Appspace 7.0 on-prem