Last updated on November 13, 2018

1.40 Release Notes

This release note describes the new build for Appspace App v1.40.

Highlights

• Support for registering devices using serial numbers.

Supported Hardware

Operating Environment	Device	Reference Models	Minimum Firmware / OS Version	Minimum Appspace Version
Chrome OS	Chromebox	Dell Chromebox 3010 AOPEN Chromebox ASUS Chromebox	Chrome OS 64	Appspace 6.0
BrightSign	BrightSign 4K Series 2 BrightSign XD Series 2	4K1142 XD1132	v 6.2.76	Appspace 6.0
	BrightSign XT Series 3 . BrightSign XD Series 3 .	XT1143 XT243 XD1033 XD233	v 6.2.147	Appspace 6.1
	BrightSign HD Series 3 . BrightSign LS Series 3	HD1023 HD223 LS423
	BrightSign XT Series 4	XT1144	v 7.1.65
Samsung Smart Signage Platform (SSSP) 3.0	DBE/DME/DHE/UDE-P/DME-BR series	DM32E DM40E	1033.6	Appspace 6.0
MediaVue	MediaVue SureVue	SureVue D1 SureVue D2 SureVue D4 SureVue D6	v 1.3.0 Chromium v 56.0.2924.59 Chromium v 61.0.3163.79	Appspace 6.0
Cisco IEC	Cisco IEC 4600 Series	IEC-4650	v 2.3.4b (build 5.354.406)	Appspace 6.0
Universal Windows Platform (UWP)	UWP Tablets Desktop PC/Laptops	Microsoft Surface Pro Desktop PC	Microsoft Windows 10 Pro	Appspace 6.1
Android	Android Devices	Samsung Tab 4 Samsung Galaxy Tab S	5.0.0 Lollipop 6.0.1 Marshmallow	Appspace 6.1
iOS	iOS Devices	iPad iPad Mini	iOS 10 iOS 11	Appspace 6.1
LG	SM5KC series SM5KD series	32SM5KC 43SM5KD	webOS 3.0 v 4.73.60	Appspace 6.2

New Features and Enhancements

• Support for registering devices using serial numbers for Chrome OS

  With the release of Appspace 7.0 ac.20, a new device registration process had been introduced in the console, where you can register BrightSign and LG devices using device serial numbers.

  Now support has been extended to include Chrome based devices that are running Chrome OS 66 and above.

  When registering a device that has a fresh installation of Appspace App, users have the option to register the device using the serial number, in addition to the standard 6-character registration code method.

  For more information and registration instructions, please refer to the Registering a device with a serial number article.

Patch Updates

1.40.1

This is an internal only build.

Technical Limitation & Workaround

Android

• Devices running Android 4.4.2 and below, do not contain the required OS requirements to handle the video buffering improvement needed for seamless video transition playback.

BrightSign

• BrightSign firmware 7.0.60 causes the Appspace App to reboot after a period of time, due to a potential memory leak.

  Please upgrade the BrightSign firmware to version 7.1.65 to resolve this issue.

  
  

• BrightSign XT1144 devices running firmware 7.1.65 have the following limitations:

  • Mouse cursor disappears when web content and cards are displayed in full screen.
  • Unable to play a WMV file without audio.
  • Unable to play multicast RTP streams.

Chrome OS

• Chrome OS devices that have been recently updated to version 65 experience display/video issues. This is due to a bug that exists in Chrome OS 65.

  Please follow the following workaround to enable the Appspace App to continue to work seamlessly:

  Important

  • We recommend pinning Chrome based devices at Chrome OS version 64 for Appspace App to work seamlessly.
  • We recommend using Google Chrome Enterprise, previously Chrome Device Management (CDM) to manage your devices. We currently only support issues that arise on Appspace App if the device is managed via a CDM.

  • If you have devices updated to Chrome OS 65 which have not been impacted, do not reboot the device. If you have a CMS which auto reboots the device overnight, please disable the auto reboot.

    Note

    While this is not yet proven, early indications have shown that a reboot triggers the failure.

  • If you have devices updated to Chrome OS 65, perform a manual downgrade to Chrome OS 64 using a USB recovery image. For help, please refer to your device manufacturer.

  • If you have not updated to Chrome OS 65, or if you have downgraded to Chrome OS 64, pin devices to Chrome OS 64. Configure the Chrome device setting to disable auto updates and allow Appspace App to control the Chrome OS version, as per instructions below:

    1. Follow the instructions in the Manage Chrome device settings article: https://support.google.com/chrome/a/answer/1375678?hl=en.

    2. To disable auto-updates, navigate to Device Update Settings, and select ‘Stop auto-updates’ in the Auto Update drop-down menu.

       
       
       

    3. To allow Appspace App to control the OS version, navigate to Kiosk Settings, and select ‘Allow kiosk app to control OS version’ from the Allow Kiosk App to Control OS Version drop-down menu.

       
       
       

    4. Confirm and verify the Please verify Kiosk App manifest file dialog box.

       
       
       

    5. Save your settings.

    
    

  • Do not update to Chrome OS 65.

Universal Windows Platform (UWP)

• Devices updated to Windows 10 version 1803 (OS build 17134.48) are unable to register Appspace App.

  We recommend updating to the latest Windows 10 version 1803 (OS build 17134.122) or higher, to ensure UWP devices work seamlessly with Appspace App.