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Help Articles

Problem and FAQ articles to help you troubleshoot issues with Appspace systems, devices, and content.

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Appspace Device App Version Lifecycle Policy

January 20, 2025

This article outlines the lifecycle policy for the Appspace Device app, providing administrators and stakeholders with a clear understanding of our support and maintenance approach, ensuring optimal performance, security, and compatibility with the latest features.

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Appspace App for DevicesDigital SignageHow-toSupport

Appspace Compatible and Self-Certified Devices

March 13, 2025

Find a list of Appspace compatible and self certified devices with information on reference models, device firmware, and Appspace App download information.

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CloudHow-toSupport

Appspace Device App Version Lifecycle Policy

January 20, 2025

This article outlines the lifecycle policy for the Appspace Device app, providing administrators and stakeholders with a clear understanding of our support and maintenance approach, ensuring optimal performance, security, and compatibility with the latest features.

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CloudDigital SignageHow-toSecuritySupport

Appspace Supported Browsers, Allowed URLs & Ports

July 12, 2023

This article lists the minimum requirements for running the Appspace platform or the Appspace Employee App on browsers or mobile devices.

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Appspace App for DevicesDigital SignageHow-toSupport

Appspace Supported Devices and Operating Systems

January 20, 2025

Find a list of Appspace App supported devices, operating systems, and collaborations, with information on reference models, device firmware, and Appspace App download information.

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How-toSupport

Contact Appspace Support

April 12, 2023

For help with our platform or App, you may contact Appspace Support via one of the available support options; chat with a technician, give us a call, or simply submit a support ticket.

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DevicesDigital SignageHow-toSecuritySupport

Deprecating Support for Legacy Devices (TLS 1.0/1.1)

September 25, 2022

Appspace will begin phasing out support for the TLS 1.0/1.1 security protocols and will no longer support any connections to the platform or devices using the TLS 1.0/1.1 security protocol.

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DevicesDigital SignageHow-toSecurity

End of Support for Legacy Devices

January 20, 2023

As of July 31st 2023, Appspace will no longer provide support to legacy devices that are currently end-of-life, and is no longer supported by the manufacturer. These legacy devices not only have stopped receiving security patches, but may also not be able to support the latest security and network protocols currently implemented on the Appspace platform.

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BroadcastsCloudFAQHow-to

FAQ: Customer Information for Alerts to Broadcast

March 7, 2024

This article provides users with answers to the most frequently asked questions for the current Broadcasts solution, and also soon to be sunset Alerts module available on the Appspace platform.

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CloudDigital SignageFAQHow-to

FAQ: How Do I Deploy an Advanced Device Task?

March 2, 2023

How do I deploy an Advanced Device task?

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CloudDigital SignageFAQHow-to

FAQ: How Do I Retrieve Appspace App Device Logs?

February 15, 2023

How Do I Retrieve Appspace App Device Logs? We recommend customers first set the log level on the device to debug, before deploying the Retrieve Log advanced device task to retrieve the Appspace App device logs.

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Appspace App for DevicesDigital SignageHow-toIntroduction

Introduction to Devices in Appspace

January 20, 2025

This article serves as an introductory guide to the myriad of devices available for the Appspace platform while providing support-level definitions within the Appspace context.

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FAQHow-toMarlin-Upgrade

Marlin Frequently Asked Questions (FAQs)

February 13, 2023

This article provides Marlin users with answers to the most frequently asked questions to help them get started on the Appspace platform.

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How-toIntroductionOn-PremSupport

On-Prem Upgrade Paths & End-Of-Support Dates

August 19, 2022

This article lists the Appspace on-prem upgrade paths necessary for upgrading your Appspace on-prem deployments, and the end of support dates for older versions.

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ChannelsHow-toSupportTroubleshooting

Problem: Advanced Channel Does NOT Load Properly

June 15, 2022

Description You may experience load issues when creating, editing, or previewing an advanced channel (sign), a layout in the sign, …

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Appspace App for DevicesCardsHow-toSupportTroubleshooting

Problem: Card Reloads Upon Launching On-Screen Keyboard

February 11, 2021

Launching on-screen keyboard on a display playing Appspace card content triggers the Appspace App to reload the card, and restarts playback of the playlist content.

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DevicesDigital SignageHow-toSupportTroubleshooting

Problem: Cisco Collaboration Endpoint Device Does NOT Display Wallpaper

December 18, 2019

This article provides the instructions for troubleshooting connection and display issues with Cisco Collaboration Endpoint (CE) devices configured with Appspace to display wallpapers.

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DevicesDigital SignageHow-toSupportTroubleshooting

Problem: This device must first be registered in Appspace in order to display content…

August 27, 2020

Description The following message, “This device must first be registered in Appspace in order to display content. Go to the …

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Digital SignageHow-toSupportTroubleshooting

Problem: Unable to Register/Load Cisco Devices Running Signage Mode

February 8, 2021

Description When a Cisco Collaboration Endpoint (CE) device that has been configured to run in signage mode is unable to …

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CardsHow-toIntroductionSupport

Supported Appspace Cards

August 5, 2024

Find a list of Appspace cards that are compatible with your device or TV, ideal for creating engaging, interactive content, for workplace and team communications, as well as space management.

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CardsDevicesDigital SignageHow-toIntroduction

Supported Content & Device Capabilities

December 7, 2022

Find supported image types, video formats, video playback requirements, content delivery modes, etc. for devices in each operating environment supported by the Appspace App.

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Browse a list of all our how-to articles, guides, paths, and troubleshooting articles, available for Appspace cloud.

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