Help Articles

Problem and FAQ articles to help you troubleshoot issues with Appspace systems, devices, and content.

Featured

Contact Appspace Support

April 12, 2023

For help with our platform or App, you may contact Appspace Support via one of the available support options; chat with a technician, give us a call, or simply submit a support ticket.

Problem: Unable to Delete Passport

July 29, 2022

Unable to delete a calendar passport that is in use and has resources linked to it for reservations.

Problem: Advanced Channel Does NOT Load Properly

June 15, 2022

Description You may experience load issues when creating, editing, or previewing an advanced channel (sign), a layout in

Problem: Card Reloads Upon Launching On-Screen Keyboard

February 11, 2021

Launching on-screen keyboard on a display playing Appspace card content triggers the Appspace App to reload the card, and restarts playback of the playlist content.

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Appspace Employee AppGuides

A Guide to Connecting a Remote Workforce

June 10, 2021

This guide will focus on outlining the tools and best practices in the Appspace platform that companies can use to communicate and engage with their workforce – locally, regionally and remotely.

CardsGuides

An Overview of Room Scheduling with Appspace

December 8, 2019

This document provides an introductory overview of room scheduling solutions with Appspace’s Room Schedule and Schedule Board cards.

CardsGuidesSecurity

Appspace Feature Mapping to Microsoft Scopes

November 3, 2020

WHAT’S IN THIS ARTICLE: Overview Many of our enterprise customers utilize Microsoft solutions in their IT infrastructure. We have had …

Appspace Employee AppEmployee CommunicationGuides

Appspace Integration with Enterprise Messaging Apps

May 13, 2022

This document gives a brief overview of Appspace’s integration with enterprise messaging apps and how these integrations function at a high level within the Appspace platform architecture.

Appspace App for DevicesDevicesGuides

Appspace Synchronized Content Playback on Multiple Screens and Video Walls

November 7, 2022

This guide describes Appspace’s latest method of content synchronization across multiple screens and video walls using a controller-worker clock synchronization approach.

GuidesMarlin-Upgrade

Benefits of Upgrading to Appspace

May 21, 2021

A high-level introduction to the features and functionality available in Appspace, the benefits of these features, and the added value of upgrading to Appspace.

GuidesMarlin-Upgrade

Check ECS Device Compatibility Before Upgrade to Appspace

May 21, 2021

This article provides information on the device and system requirements necessary to upgrade from a Marlin Electronic Communication Station (ECS) to Appspace.

CloudGuidesPlatformRelease NotesSecurity

Cloud Architecture & Platform Release Schedules

September 5, 2022

A brief introduction to the Appspace cloud architecture, data compliance and security, and information on public cloud, private cloud, and on-prem deployment cadence.

HelpHow-to

Contact Appspace Support

April 12, 2023

For help with our platform or App, you may contact Appspace Support via one of the available support options; chat with a technician, give us a call, or simply submit a support ticket.

GuidesMarlin-Upgrade

Creating Content in Appspace

August 6, 2021

This article is applicable to customers who have upgraded to Appspace from the Marlin platform, and is designed to help you identify the correct tools in re-creating your content in the Appspace platform.

CardsGuides

Deploy Room Scheduling with Microsoft Exchange

September 25, 2019

This guide provides the requirements necessary for configuring the Appspace Room Schedule card with Microsoft Exchange for on-prem deployments.

GuidesMarlin-Upgrade

ECS Device Upgrade to Appspace

July 8, 2021

This article provides the instructions to repurposing an existing ECS device for use with Appspace software.

CloudGuides

FAQ: Customer Information for Alerts to Broadcast

February 3, 2023

This article provides users with answers to the most frequently asked questions for the current Broadcasts solution, and also soon to be sunset Alerts module available on the Appspace platform.

CloudGuidesHelp

FAQ: How Do I Deploy an Advanced Device Task?

March 2, 2023

How do I deploy an Advanced Device task?

CloudGuidesHelp

FAQ: How Do I Retrieve Appspace App Device Logs?

February 15, 2023

How Do I Retrieve Appspace App Device Logs? We recommend customers first set the log level on the device to debug, before deploying the Retrieve Log advanced device task to retrieve the Appspace App device logs.

GuidesMarlin-Upgrade

Frequently Asked Questions (FAQs)

February 13, 2023

This article provides Marlin users with answers to the most frequently asked questions to help them get started on the Appspace platform.

Content & LibraryGuidesPlatformSecurity

Implementing a Content Caching Strategy

July 20, 2020

This guide provides details for implementing a strategy to cache Appspace content within a customer’s network. This solution can be used with the Appspace cloud or an on-prem server.

Appspace Employee AppGuidesPlatformSpace ReservationsVisitor Management

Introduction to Accessibility Features in Appspace

December 2, 2022

This document gives a brief overview of the accessibility features in Appspace and how these features help Appspace users with disabilities.

Appspace Employee AppCardsDeveloperEmployee CommunicationGuides

Introduction to Appspace Integrations

July 22, 2022

This document gives a brief overview of Appspace integrations with third-party solutions and how these integrations function at a high level within the Appspace platform architecture.

CardsDigital SignageGuides

Introduction to Cards

September 10, 2022

This guide provides a comprehensive introduction to cards and channels, discussing the interrelationship between these two features, and how both function together for publishing engaging content for target audiences.

CardsChannelsDigital SignageGuides

Introduction to Channels

February 18, 2022

DeveloperGuidesPlatformSecurity

Introduction to Configuring SSO with Appspace

July 26, 2021

This guide provides an introduction to configuring SSO with Appspace 7.1 and later for cloud and on-prem deployments.

Appspace App for DevicesAppspace Employee AppDevicesDigital SignageGuides

Introduction to Devices in Appspace

July 7, 2021

This article provides an introduction to the myriad of devices that can be paired with Appspace, the definition of devices in the Appspace context, Appspace App categories that cater to specialized workplace initiatives, and discussions of how to choose the right device for your business needs.

GuidesPlatformSecurity

Introduction to User Licenses and Roles in Appspace 8.x

June 22, 2021

This document provides a comprehensive introduction to user roles, personas, and permissions, required to perform the different functions in the Appspace 8.0 console.

Explore All Articles

Browse a list of all our how-to articles, guides, paths, and troubleshooting articles, available for Appspace cloud.

Help Articles

Featured

Contact Appspace Support

Problem: Unable to Delete Passport

Problem: Advanced Channel Does NOT Load Properly

Problem: Card Reloads Upon Launching On-Screen Keyboard

All Articles

FILTERS

An Overview of Room Scheduling with Appspace

Appspace Integration with Enterprise Messaging Apps

Appspace Synchronized Content Playback on Multiple Screens and Video Walls

Benefits of Upgrading to Appspace

Check ECS Device Compatibility Before Upgrade to Appspace

Contact Appspace Support

Creating Content in Appspace

Deploy Room Scheduling with Microsoft Exchange

ECS Device Upgrade to Appspace

FAQ: Customer Information for Alerts to Broadcast

FAQ: How Do I Deploy an Advanced Device Task?

FAQ: How Do I Retrieve Appspace App Device Logs?

Frequently Asked Questions (FAQs)

Implementing a Content Caching Strategy

Introduction to Accessibility Features in Appspace

Introduction to Appspace Integrations

Introduction to Cards

Introduction to Channels

Introduction to Devices in Appspace

Introduction to User Licenses and Roles in Appspace 8.x

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