Help Articles

Problem and FAQ articles to help you troubleshoot issues with Appspace systems, devices, and content.

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Supported Appspace Cards

Find a list of Appspace cards that are compatible with your device or TV, ideal for creating engaging, interactive content, for workplace and team communications, as well as space management.

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Contact Appspace Support

For help with our platform or App, you may contact Appspace Support via one of the available support options; chat with a technician, give us a call, or simply submit a support ticket.

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CloudDigital SignageHow-toSecuritySupport

Appspace Supported Browsers, Allowed URLs & Ports

This article lists the minimum requirements for running the Appspace platform or the Appspace Employee App on browsers or mobile devices.

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DevicesDigital SignageHow-toSupport

Appspace Supported Devices and Operating Systems

Find a list of Appspace App supported devices, operating systems, and collaborations, with information on reference models, device firmware, and Appspace App download information.

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How-toSupport

Contact Appspace Support

For help with our platform or App, you may contact Appspace Support via one of the available support options; chat with a technician, give us a call, or simply submit a support ticket.

Read More
DevicesDigital SignageHow-toSecuritySupport

Deprecating Support for Legacy Devices (TLS 1.0/1.1)

Appspace will begin phasing out support for the TLS 1.0/1.1 security protocols and will no longer support any connections to the platform or devices using the TLS 1.0/1.1 security protocol.

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DevicesDigital SignageHow-toSecurity

End of Support for Legacy Devices

As of July 31st 2023, Appspace will no longer provide support to legacy devices that are currently end-of-life, and is no longer supported by the manufacturer. These legacy devices not only have stopped receiving security patches, but may also not be able to support the latest security and network protocols currently implemented on the Appspace platform.

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BroadcastsCloudContentFAQHow-to

FAQ: Customer Information for Alerts to Broadcast

This article provides users with answers to the most frequently asked questions for the current Broadcasts solution, and also soon to be sunset Alerts module available on the Appspace platform.

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CloudDigital SignageFAQHow-to

FAQ: How Do I Deploy an Advanced Device Task?

How do I deploy an Advanced Device task?

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CloudDigital SignageFAQHow-to

FAQ: How Do I Retrieve Appspace App Device Logs?

How Do I Retrieve Appspace App Device Logs? We recommend customers first set the log level on the device to debug, before deploying the Retrieve Log advanced device task to retrieve the Appspace App device logs.

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FAQHow-toMarlin-Upgrade

Marlin Frequently Asked Questions (FAQs)

This article provides Marlin users with answers to the most frequently asked questions to help them get started on the Appspace platform.

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How-toIntroductionOn-PremSupport

On-Prem Upgrade Paths & End-Of-Support Dates

This article lists the Appspace on-prem upgrade paths necessary for upgrading your Appspace on-prem deployments, and the end of support dates for older versions.

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ChannelsHow-toSupportTroubleshooting

Problem: Advanced Channel Does NOT Load Properly

Description You may experience load issues when creating, editing, or previewing an advanced channel (sign), a layout in the sign, …

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Appspace App for DevicesCardsContentHow-toSupport

Problem: Card Reloads Upon Launching On-Screen Keyboard

Launching on-screen keyboard on a display playing Appspace card content triggers the Appspace App to reload the card, and restarts playback of the playlist content.

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DevicesDigital SignageHow-toSupportTroubleshooting

Problem: Cisco Collaboration Endpoint Device Does NOT Display Wallpaper

This article provides the instructions for troubleshooting connection and display issues with Cisco Collaboration Endpoint (CE) devices configured with Appspace to display wallpapers.

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DevicesDigital SignageHow-toSupportTroubleshooting

Problem: This device must first be registered in Appspace in order to display content…

Description The following message, “This device must first be registered in Appspace in order to display content. Go to the …

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Digital SignageHow-toSupportTroubleshooting

Problem: Unable to Register/Load Cisco Devices Running Signage Mode

Description When a Cisco Collaboration Endpoint (CE) device that has been configured to run in signage mode is unable to …

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CardsCommunication CardsContentData CardsFeed Cards

Supported Appspace Cards

Find a list of Appspace cards that are compatible with your device or TV, ideal for creating engaging, interactive content, for workplace and team communications, as well as space management.

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CardsContentDevicesDigital SignageHow-to

Supported Content & Device Capabilities

Find supported image types, video formats, video playback requirements, content delivery modes, etc. for devices in each operating environment supported by the Appspace App.

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Explore All Articles

Browse a list of all our how-to articles, guides, paths, and troubleshooting articles, available for Appspace cloud.