Help Articles
Problem and FAQ articles to help you troubleshoot issues with Appspace systems, devices, and content.
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Contact Appspace Support
For help with our platform or App, you may contact Appspace Support via one of the available support options; chat with a technician, give us a call, or simply submit a support ticket.
Problem: Unable to Delete Passport
Unable to delete a calendar passport that is in use and has resources linked to it for reservations.
Problem: Advanced Channel Does NOT Load Properly
Description You may experience load issues when creating, editing, or previewing an advanced channel (sign), a layout in
Problem: Card Reloads Upon Launching On-Screen Keyboard
Launching on-screen keyboard on a display playing Appspace card content triggers the Appspace App to reload the card, and restarts playback of the playlist content.
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A Guide to Connecting a Remote Workforce
This guide will focus on outlining the tools and best practices in the Appspace platform that companies can use to communicate and engage with their workforce – locally, regionally and remotely.
Appspace Integration with Enterprise Messaging Apps
This document gives a brief overview of Appspace’s integration with enterprise messaging apps and how these integrations function at a high level within the Appspace platform architecture.
Appspace Synchronized Content Playback on Multiple Screens and Video Walls
This guide describes Appspace’s latest method of content synchronization across multiple screens and video walls using a controller-worker clock synchronization approach.
Benefits of Upgrading to Appspace
A high-level introduction to the features and functionality available in Appspace, the benefits of these features, and the added value of upgrading to Appspace.
Check ECS Device Compatibility Before Upgrade to Appspace
This article provides information on the device and system requirements necessary to upgrade from a Marlin Electronic Communication Station (ECS) to Appspace.
Creating Content in Appspace
This article is applicable to customers who have upgraded to Appspace from the Marlin platform, and is designed to help you identify the correct tools in re-creating your content in the Appspace platform.
ECS Device Upgrade to Appspace
This article provides the instructions to repurposing an existing ECS device for use with Appspace software.
FAQ: How Do I Retrieve Appspace App Device Logs?
How Do I Retrieve Appspace App Device Logs? We recommend customers first set the log level on the device to debug, before deploying the Retrieve Log advanced device task to retrieve the Appspace App device logs.
Frequently Asked Questions (FAQs)
This article provides Marlin users with answers to the most frequently asked questions to help them get started on the Appspace platform.
Implementing a Content Caching Strategy
This guide provides details for implementing a strategy to cache Appspace content within a customer’s network. This solution can be used with the Appspace cloud or an on-prem server.
Introduction to Accessibility Features in Appspace
This document gives a brief overview of the accessibility features in Appspace and how these features help Appspace users with disabilities.
Introduction to Appspace Integrations
This document gives a brief overview of Appspace integrations with third-party solutions and how these integrations function at a high level within the Appspace platform architecture.
Introduction to Cards
This guide provides a comprehensive introduction to cards and channels, discussing the interrelationship between these two features, and how both function together for publishing engaging content for target audiences.
Introduction to Channels
This guide provides a comprehensive introduction to cards and channels, discussing the interrelationship between these two features, and how both function together for publishing engaging content for target audiences.
Introduction to Devices in Appspace
This article provides an introduction to the myriad of devices that can be paired with Appspace, the definition of devices in the Appspace context, Appspace App categories that cater to specialized workplace initiatives, and discussions of how to choose the right device for your business needs.
Explore All Articles
Browse a list of all our how-to articles, guides, paths, and troubleshooting articles, available for Appspace cloud.