Help Articles

Problem and FAQ articles to help you troubleshoot issues with Appspace systems, devices, and content.

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Contact Appspace Support

For help with our platform or App, you may contact Appspace Support via one of the available support options; chat with a technician, give us a call, or simply submit a support ticket.

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CloudDeveloperGuidesSecurity

Network Proxy Implementation for TLS 1.0/1.1 Conversion to 1.2+

Use a self-hosted reverse proxy server or an Appspace hosted proxy in a cloud environment to secure device communications to the Appspace platform with TLS 1.2+, for the highest level of security.

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ChannelsHelpHow-to

Problem: Advanced Channel Does NOT Load Properly

Description You may experience load issues when creating, editing, or previewing an advanced channel (sign), a layout in the sign, …

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Appspace App for DevicesCardsHelpHow-to

Problem: Card Reloads Upon Launching On-Screen Keyboard

Launching on-screen keyboard on a display playing Appspace card content triggers the Appspace App to reload the card, and restarts playback of the playlist content.

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DevicesDigital SignageHelpHow-to

Problem: Cisco Collaboration Endpoint Device Does NOT Display Wallpaper

This article provides the instructions for troubleshooting connection and display issues with Cisco Collaboration Endpoint (CE) devices configured with Appspace to display wallpapers.

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DevicesHelpHow-to

Problem: This device must first be registered in Appspace in order to display content…

Description The following message, “This device must first be registered in Appspace in order to display content. Go to the …

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HelpHow-toSpace Reservations

Problem: Unable to Delete Passport

Unable to delete a calendar passport that is in use and has resources linked to it for reservations.

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Digital SignageHelpHow-to

Problem: Unable to Register/Load Cisco Devices Running Signage Mode

Description When a Cisco Collaboration Endpoint (CE) device that has been configured to run in signage mode is unable to …

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Appspace Employee AppGuidesKiosksSpace Reservations

Space Reservation Introduction and Setup Guide

This guide describes all of the Space Reservation components and outlines the general setup workflow that is needed to set it up in a company.

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Appspace App for DevicesChannelsDevicesGuides

Triggering Appspace Alerts with Singlewire InformaCast

Appspace alerts can be triggered by another emergency notification platform, Singlewire’s InformaCast

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GuidesHow-toMarlin-Upgrade

Upgrade Training Videos

Learn the basics of Appspace by viewing these quick how-to training videos, for Marlin-Appspace upgrade customers.

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GuidesPlatform

User Roles & Permissions in Appspace 7.x

This document provides a comprehensive introduction to user roles available in the Appspace platform, the privileges each role is entitled to, and which roles are necessary to perform the different administrative functions in the Appspace console.

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Appspace App for DevicesChannelsDevicesGuides

Using Appspace for Viewing Vbrick Streams

Connect Appspace to Vbrick, one of the market-leading video distribution platforms to display live streams.

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Browse a list of all our how-to articles, guides, paths, and troubleshooting articles, available for Appspace cloud.