Help Articles

Problem and FAQ articles to help you troubleshoot issues with Appspace systems, devices, and content.

Featured

Problem: Unable to Delete Passport

July 29, 2022

Unable to delete a calendar passport that is in use and has resources linked to it for reservations.

Problem: Advanced Channel Does NOT Load Properly

June 15, 2022

Description You may experience load issues when creating, editing, or previewing an advanced channel (sign), a layout in

Contact Appspace Support

March 10, 2021

For help with our platform or App, you may contact Appspace Support via one of the available support options; chat with a technician, give us a call, or simply submit a support ticket.

Problem: Card Reloads Upon Launching On-Screen Keyboard

February 11, 2021

Launching on-screen keyboard on a display playing Appspace card content triggers the Appspace App to reload the card, and restarts playback of the playlist content.

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GuidesHow-toKiosksVisitor Management

Introduction to Visitor Management

May 19, 2022

The Appspace 8.1 Library introduces a new streamlined design, and workflows, for an improved user experience.

GuidesMarlin-Upgrade

Key Appspace Terminology

May 17, 2021

Introduction to the terminology in Appspace, to help Marlin customers who have recently upgraded to Appspace, easily navigate the Appspace platform.

DevicesDigital SignageGuides

Managing Bandwidth Usage in Appspace

September 21, 2022

This document discusses bandwidth allocation and usage in Appspace, and provides tips to manage bandwidth consumption to ensure efficient cost management and seamless content playback.

CloudDeveloperGuidesSecurity

Network Proxy Implementation for TLS 1.0/1.1 Conversion to 1.2+

June 1, 2022

Use a self-hosted reverse proxy server or an Appspace hosted proxy in a cloud environment to secure device communications to the Appspace platform with TLS 1.2+, for the highest level of security.

ChannelsHelpHow-to

Problem: Advanced Channel Does NOT Load Properly

June 15, 2022

Description You may experience load issues when creating, editing, or previewing an advanced channel (sign), a layout in the sign, …

Appspace App for DevicesCardsHelpHow-to

Problem: Card Reloads Upon Launching On-Screen Keyboard

February 11, 2021

Launching on-screen keyboard on a display playing Appspace card content triggers the Appspace App to reload the card, and restarts playback of the playlist content.

DevicesDigital SignageHelpHow-to

Problem: Cisco Collaboration Endpoint Device Does NOT Display Wallpaper

December 18, 2019

This article provides the instructions for troubleshooting connection and display issues with Cisco Collaboration Endpoint (CE) devices configured with Appspace to display wallpapers.

DevicesHelpHow-to

Problem: This device must first be registered in Appspace in order to display content…

August 27, 2020

Description The following message, “This device must first be registered in Appspace in order to display content. Go to the …

HelpHow-toSpace Reservations

Problem: Unable to Delete Passport

July 29, 2022

Unable to delete a calendar passport that is in use and has resources linked to it for reservations.

Digital SignageHelpHow-to

Problem: Unable to Register/Load Cisco Devices Running Signage Mode

February 8, 2021

Description When a Cisco Collaboration Endpoint (CE) device that has been configured to run in signage mode is unable to …

Appspace Employee AppGuidesKiosksSpace Reservations

Space Reservation Introduction and Setup Guide

July 19, 2021

This guide describes all of the Space Reservation components and outlines the general setup workflow that is needed to set it up in a company.

Appspace App for DevicesChannelsDevicesGuides

Triggering Appspace Alerts with Singlewire InformaCast

September 29, 2021

Appspace alerts can be triggered by another emergency notification platform, Singlewire’s InformaCast

GuidesHow-toMarlin-Upgrade

Upgrade Training Videos

June 3, 2021

Learn the basics of Appspace by viewing these quick how-to training videos, for Marlin-Appspace upgrade customers.

GuidesPlatform

User Roles & Permissions in Appspace 7.x

October 7, 2020

This document provides a comprehensive introduction to user roles available in the Appspace platform, the privileges each role is entitled to, and which roles are necessary to perform the different administrative functions in the Appspace console.

Appspace App for DevicesChannelsDevicesGuides

Using Appspace for Viewing Vbrick Streams

September 29, 2021

Connect Appspace to Vbrick, one of the market-leading video distribution platforms to display live streams.

Explore All Articles

Browse a list of all our how-to articles, guides, paths, and troubleshooting articles, available for Appspace cloud.

Help Articles

Featured

Problem: Unable to Delete Passport

Problem: Advanced Channel Does NOT Load Properly

Contact Appspace Support

Problem: Card Reloads Upon Launching On-Screen Keyboard

All Articles

FILTERS

Introduction to Visitor Management

Key Appspace Terminology

Managing Bandwidth Usage in Appspace

Network Proxy Implementation for TLS 1.0/1.1 Conversion to 1.2+

Problem: Advanced Channel Does NOT Load Properly

Problem: Card Reloads Upon Launching On-Screen Keyboard

Problem: Cisco Collaboration Endpoint Device Does NOT Display Wallpaper

Problem: This device must first be registered in Appspace in order to display content…

Problem: Unable to Delete Passport

Problem: Unable to Register/Load Cisco Devices Running Signage Mode

Space Reservation Introduction and Setup Guide

Triggering Appspace Alerts with Singlewire InformaCast

Upgrade Training Videos

User Roles & Permissions in Appspace 7.x

Using Appspace for Viewing Vbrick Streams

Explore All Articles

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