The MAXHUB CMA Series redefines commercial displays with its stunning 4K UHD resolution, delivering crystal-clear visuals and vibrant colors for an immersive viewing experience. Engineered for versatility and reliability, the CMA Series seamlessly integrates into various environments, from corporate boardrooms and classrooms to bustling retail spaces.
- As there are a significant number of devices running the operating systems we support and a range of manufacturing standards, we can only assure the compatibility of the OS and the firmware versions that are actively tested by our partner organizations, as listed on this page.
- Reference models are device models that partner organizations have tested in their product engineering labs.
- You may use devices that have similar specifications to the reference models listed, however, we recommend you work with a systems integrator or an Appspace reseller to ensure the target devices are suitable for your deployment type and specific use case. If you do not have such a partner, please contact us and we’ll be happy to make some introductions.
This article provides Administrators with guidance to configure and register self-certified Maxhub CMA Series devices with the Appspace App.
Prerequisites
- An Account Owner or Location Admin user role with the Platform User license assigned.
- Sufficient Device Licenses when registering the device, and Content Licenses if displaying premium content.
- Ensure the device meets the manufacturer’s minimum hardware and technical specifications, as per our Appspace Compatible and Self-Certified Devices article.
- Ensure your network is configured to allow Appspace allowed URLs and network ports.
- Ensure the device clock is set to automatically retrieve time from a Network Time Protocol (NTP) server, with the correct time zone for it to sync correctly with the Appspace server.
Note
- Appspace Cloud servers are configured to retrieve time from an NTP server by default. If an On-prem server is used, ensure the server is configured to retrieve time from an NTP server automatically.
- Appspace timezone configuration includes time zones other than GMT. This enables users with daylight savings to adjust time accordingly.
Device Specific Prerequisites
- Credentials to access the Maxhub Pivot cloud platform.
- USB Flash drive or micro SD card to be utilized as a storage (preformatted in FAT32)
- Maxhub guides for reference:
Install and Configure Appspace for Maxhub CMA Devices
There are multiple methods for installing and configuring Appspace on Maxhub CMA devices, either directly to the device, or via the Maxhub Pivot cloud platform for large-scale deployments.
Select the desired method of installation and configuration below:
- Install with USB Drive for Single Deployment
- Install with Maxhub Pivot USB Drive
- Install with MaxHub Pivot for Mass Deployment
Install with USB Drive for Single Deployment
The following outlines an installation guide performed from the Maxhub CMA device desktop.
- Access the Maxhub CMA device’s desktop, and select Settings > System > Advanced Settings.
- In the Advanced Settings section, ensure the following settings are made:
- Enable the Install unknown apps option – Enable and confirm, allowing apps to be sideloaded to the device.
- Enable the Enable USB Drive option – Enabled by default, allowing USB drives to be detected by the device.
- Insert the USB drive containing the Appspace App .apk file into the device.
- Launch the Finder window, and select the USB Drive folder.
- Proceed to copy and paste the Appspace App .apk file into the local storage directory (accessible by clicking Storage).
- Double-click the Appspace App .apk file to launch the installation process and confirm the installation when prompted.
- Once complete, configure the auto-start for the device, by selecting Settings > System > Startup & Shutdown.
- In the Startup Channel section, ensure the following settings are configured:
- Startup Channel – Select Android from the dropdown menu.
- Default Startup Item – Select None.
- Select Startup Item – Select Appspace from the dropdown menu. (Appspace App may also be started from the All Apps (9 dots icon) interface.)
Once Appspace App has been launched and displayed on your screen, proceed to Register the Appspace App via the 6-character code displayed on the registration screen.
Install with Maxhub Pivot USB Drive
The following outlines an installation guide performed on the Maxhub CMA device with a USB drive.
- Access the Maxhub Pivot cloud platform, and download the Appspace installation file to a USB drive.
- Insert the USB drive into the Maxhub CMA device, automatically launching the device enrolling process. (Ensure the Maxhub CMA device is connected to the internet)
Once Appspace App has been launched and displayed on your screen, proceed to Register the Appspace App via the 6-character code displayed on the registration screen.
Install with MaxHub Pivot for Mass Deployment
The following outlines an installation guide performed from the Maxhub CMA device managed by the Maxhub Pivot cloud platform.
Maxhub CMA Device:
- Access the Maxhub CMA device’s desktop, and select All Apps (9 dots icon) at the bottom right corner.
- Navigate and launch the Pivot app, and complete the Organization and Admin account to complete enrollment. (Ensure to obtain the Organization code from the Maxhub Pivot dashboard)
Maxhub Pivot Cloud Platform:
- Access your Maxhub Pivot cloud account from a web browser.
- Navigate to the Apps section and add the Appspace .apk file that will be deployed and installed on the device.
- Click Install and select all the Maxhub CMA devices that will receive the Appspace installation.
- Proceed to configure the auto-start for the device, navigate to the Devices tab > Device list and select screen control to log into the selected device.
- Navigate to Settings > System > Startup & Shutdown.
- In the Startup Channel section, ensure the following settings are configured:
- Startup Channel – Select Android from the dropdown menu.
- Default Startup Item – Select None.
- Select Startup Item – Select Appspace from the dropdown menu. (Appspace may also be started from the App Apps interface.)
Once Appspace App has been launched and displayed on your screen, proceed to Register the Appspace App via the 6-character code displayed on the registration screen.
Technical Limitations
The following are some known issues and limitations:
- Cards with passport integrations have not been tested.
- Multicast streaming is not supported.
- Certain video content transitions may display black or blue screens during playback.
- Layouts configured with media zones (4+) containing 4K high-resolution content causes playback performance issues.
- During 4-zone video playback, some content zones take longer to load than other content zones (4 zones @ 1080p).
- HD resolutions are recommended.
- Webview content with CORS policy may cause playlist issues.