Configure Fallback Content for Appspace Devices

Appspace App Devices support streaming content fallback by allowing administrators to configure fallback media (images or videos) for scenarios like device unregistration or content unavailability. Using the new device property, device.fallbackcontent.configuration, fallback content can be set at both the device and location levels, streamed directly from the Appspace server. Fallback content is not displayed in preview mode and will be cleared when a device is unregistered.

This article provides instructions for administrators on configuring fallback content for Appspace App devices on the platform.

Prerequisites

• An Appspace Account Owner or Location Admin assigned a Platform User license.
• Supported Appspace App Devices and Operating Systems.

Configure Fallback Content

Get Content ID

Follow the instructions below to configure fallback content.

1. Log in to your Appspace console.
2. Navigate to Library from the Appspace menu.
3. In the Library extension, right-click on the desired image or video to proceed.
4. Select Preview in a new tab.
5. In the new tab, the Content ID is the GUID located at the far right of the URL for example refer to the image below:
    

Set Device Property

Follow the instructions below to configure fallback content.

1. Log in to your Appspace console.
2. Navigate to Devices  from the Appspace menu.
3. To set the device property, you can do one of the following:
   • Set the device property in the device settings.
     1. Click the desired device and go to Settings.
     2. In the Settings tab, select  Device Property.
     3. Enter the new property and the new value.
   • Set the device property at the device locations.
     1. From Appspace console, select Devices > Device Locations.
     2. In the Location select Properties tab.
     3. Click +Add to add the property and the value.

Example of Device Property

• Single Content Example:

{
“type”: “Media”,
“isEnabled”: true,
“mediaContentItems”: [
{
“contentId”: “0b37cd3a-d20a-43d2-99b5-b86daa8c012f”,
“contentType”: “image”
}
],
“contentDuration”: 8
}

• Multiple Content Example:

{
“type”: “Media”,
“isEnabled”: true,
“mediaContentItems”: [
{
“contentId”: “0b37cd3a-d20a-43d2-99b5-b86daa8c012f”,
“contentType”: “image”
},
{
“contentId”: “90ab1e2f-387b-4e92-a536-3e64b921b2a0”,
“contentType”: “video”
}
],
“contentDuration”: 8
}