Experience the power of the Sharp MultiSync MExx2 (Message Essential Large Format) series, enterprise-grade panels designed to transform your corporate signage. Built on Android 13, these cutting-edge displays deliver exceptional performance and seamless integration with Appspace, showcasing captivating cards, HD video, stunning images, and impactful broadcasts.
- As there are a significant number of devices running the operating systems we support and a range of manufacturing standards, we can only assure the compatibility of the OS and the firmware versions that are actively tested by our partner organizations, as listed on this page.
- Reference models are device models that partner organizations have tested in their product engineering labs.
- You may use devices that have similar specifications to the reference models listed, however, we recommend you work with a systems integrator or an Appspace reseller to ensure the target devices are suitable for your deployment type and specific use case. If you do not have such a partner, please contact us and we’ll be happy to make some introductions.
This article provides Administrators with guidance to configure and register self-certified Sharp MultiSync ME2 devices with the Appspace App.
Prerequisites
- An Account Owner or Location Admin user role with the Platform User license assigned.
- Sufficient Device Licenses when registering the device, and Content Licenses if displaying premium content.
- Ensure the device meets the manufacturer’s minimum hardware and technical specifications, as per our Appspace Compatible and Self-Certified Devices article.
- Ensure your network is configured to allow Appspace allowed URLs and network ports.
- Ensure the device clock is set to automatically retrieve time from a Network Time Protocol (NTP) server, with the correct time zone for it to sync correctly with the Appspace server.
Note
- Appspace Cloud servers are configured to retrieve time from an NTP server by default. If an On-prem server is used, ensure the server is configured to retrieve time from an NTP server automatically.
- Appspace timezone configuration includes time zones other than GMT. This enables users with daylight savings to adjust time accordingly.
Device Specific Prerequisites
- Ensure the Sharp MultiSync ME2 device is running the latest firmware.
Configure Sharp MultiSync ME2 Devices
Perform the following instructions on your Sharp MultiSync ME2 device’s home screen.
- Click the MENU button on the remote control to access the Sharp MultiSync ME2 device menu.
- Navigate to Administrator Settings > Input and Output > Input Change > Startup App.
- Enable the Statup App setting, and select Appspace for Devices from the dropdown menu.
- Once done, save and restart the device.
- Once launched, proceed to Register the Sharp MultiSync ME2 device with Appspace via the 6-character code displayed on the registration screen.
Configure Portrait Mode on Sharp MultiSync ME2 Devices
To enable portrait mode on Sharp MultiSync ME2 devices, the setting must be enabled on both the Appspace console, and the device.
- Appspace Console – Configure the device Display Orientation here.
- Sharp MultiSync ME2 Device – On the remote control, press the “Image flip” button until the picture orientation is in the correct position.
Technical Limitations
The following are some known issues and limitations:
- 4K video playback is not supported.
- IPTV is not supported.
- Multizone layouts configured with many channels and widgets (4+) may cause playback performance issues.
- Device is unable to autostart the Appspace App after a crash, instead reverts back to the home screen.
- Support for Social Card integration will be tested by Sharp based on customer requirements for maximum compatibility.