Configure Fallback Content for Appspace Devices

Appspace App Devices support streaming content fallback by allowing administrators to configure fallback media (images or videos) for scenarios like device unregistration or content unavailability. Using the new device property, device.fallbackcontent.configuration, fallback content can be set at both the device and location levels, streamed directly from the Appspace server. Fallback content is not displayed in preview mode and will be cleared when a device is unregistered.[su_spacer size=”10″]

This article provides instructions for administrators on configuring fallback content for Appspace App devices on the platform. [su_spacer size=”10″]
[su_box title=”Note” box_color=”#2b6fa9″ title_color=”#ffffff”]Fallback content currently supports only videos and images.[/su_box]

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Prerequisites

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• An Appspace Account Owner or Location Admin assigned a Platform User license. [su_spacer size=”10″]
• Supported Appspace App Devices and Operating Systems. [su_spacer size=”10″]

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Configure Fallback Content

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[su_box title=”Note” box_color=”#2b6fa9″ title_color=”#ffffff”]This configuration is only applicable to images and videos.[/su_box]

Get Content ID

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Follow the instructions below to configure fallback content.[su_spacer size=”10″]

1. Log in to your Appspace console. [su_spacer size=”10″]
2. Navigate to Library from the Appspace menu. [su_spacer size=”10″]
3. In the Library extension, right-click on the desired image or video to proceed.[su_spacer size=”10″]
4. Select Preview in a new tab. [su_spacer size=”10″]
5. In the new tab, the Content ID is the GUID located at the far right of the URL for example refer to the image below:
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Set Device Property

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Follow the instructions below to configure fallback content.[su_spacer size=”10″]

1. Log in to your Appspace console. [su_spacer size=”10″]
2. Navigate to Devices  from the Appspace menu. [su_spacer size=”10″]
3. To set the device property, you can do one of the following: [su_spacer size=”10″]
   • Set the device property in the device settings. [su_spacer size=”10″]
     
     1. Click the desired device and go to Settings. [su_spacer size=”10″]
     2. In the Settings tab, select  Device Property. [su_spacer size=”10″]
     3. Enter the new property and the new value. [su_spacer size=”10″]
   • Set the device property at the device locations. [su_spacer size=”10″]
     1. From Appspace console, select Devices > Device Locations. [su_spacer size=”10″]
     2. In the Location select Properties tab. [su_spacer size=”10″]
     3. Click +Add to add the property and the value.[su_spacer size=”10″]

Example of Device Property

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• Single Content Example:

{
“type”: “Media”,
“isEnabled”: true,
“mediaContentItems”: [
{
“contentId”: “0b37cd3a-d20a-43d2-99b5-b86daa8c012f”,
“contentType”: “image”
}
],
“contentDuration”: 8
}

• Multiple Content Example:

{
“type”: “Media”,
“isEnabled”: true,
“mediaContentItems”: [
{
“contentId”: “0b37cd3a-d20a-43d2-99b5-b86daa8c012f”,
“contentType”: “image”
},
{
“contentId”: “90ab1e2f-387b-4e92-a536-3e64b921b2a0”,
“contentType”: “video”
}
],
“contentDuration”: 8
}

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[su_box title=”Note” box_color=”#2b6fa9″ title_color=”#ffffff”]The contentDuration setting only applies to images. Videos will play for their full duration. [/su_box]

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