Appspace 8.7 Cygnus Release Notes for Cloud

The Public Cloud release notes for the Appspace 8.7 Cygnus platform contain valuable information on the latest features, enhancements, bug fixes, and resolved escalations available in each public cloud release. 

For Appspace Cloud security compliance information and release cadence, please refer to our Appspace Trust and Cloud Architecture & Platform Release Cadence pages.

The following is the release management schedule as per our Release Calendar for Public Cloud:

  • New Appspace functionality and major platform optimizations will now be released under a quartely release cycle, scheduled at 08:00 pm CST on Friday.
  • Scheduled minor feature updates, cloud service optimizations, and bug and escalation fixes are typically scheduled at 08:00 pm CST time throughout the week, typically on a Tuesday or Friday.
  • Critical updates including security patches or emergency fixes that support the reliability and availability of the Appspace platform will be deployed as necessary and as soon as it is administratively feasible.
Important

9 Nov 2024, Tuesday

Cygnus build 8.7-ac.6.9

(Private Cloud Only Build)

FIXED BUGS

  • AP-48007 – Account linking issue for SSO with disabled modern authentication.

Cygnus build 8.7-ac.6.8

(Internal Build)

This is an internal build focused on general platform stability and bug fixes.

15 Oct 2024, Tuesday

Cygnus build 8.7-ac.6.7

(Private Cloud Only Build)

FIXED BUGS

  • AP-47640 – The Upload and Create buttons are not disabled for users with only read permissions in Library.
  • AP-47834 – Users affected by login issues after the latest private cloud update.

7 Oct 2024, Monday

Cygnus build 8.7-ac.6.6

(Private Cloud Only Build)

FIXED BUGS

  • AP-47604 –Reservation IoT service recovery issues when restarted during data processing.

RESOLVED ESCALATIONS

  • AE-11249 – The user group is missing from the Channel Playlist Editor permission settings.

30 Sept 2024, Monday

Cygnus build 8.7-ac.6.5

(Private Cloud Only Build)

FIXED BUGS

  • AP-47312 – Attempting to make a reservation, triggers the “Error getting available workspaces” error message.

RESOLVED ESCALATIONS

  • AE-11249 – The user group is missing from the Channel Playlist Editor permission settings.

20 Sept 2024, Friday

Cygnus build 8.7-ac.6.4

RESOLVED ESCALATIONS

  • AE-11242 – Login failures due to high CPU usage on Mongo DB public cloud server.

Cygnus build 8.7-ac.6.3

FIXED BUGS

  • AP-46969 – Performance issues resulting in slow logins with Appspace public cloud.

RESOLVED ESCALATIONS

  • AE-11121 – Performance issues resulting in slow logins with Appspace public cloud.

10 Sept 2024, Tuesday

Cygnus build 8.7-ac.6.2

FIXED BUGS

  • AP-46892 – Banner is not displayed in Social Cards, once the story has been edited.
  • AP-46910 – Social card disappears when hovering over a mentioned text.

7 Sept 2024, Thursday

Cygnus build 8.7-ac.6.1

FIXED BUGS

  • AP-46456 – Declined resource is not removed from the multi-resource reservation.

6 Sept 2024, Friday

Cygnus build 8.7-ac.6

NEW FEATURES & UPDATES

Visitor Management

Features Description Impact/Outcome
Audit Library for Visitor Management Appspace has integrated an audit library into its Visitor Management system to track changes made to account configurations. This enhances transparency and accountability by creating a record of modifications for future reference.

Space Reservations

Features Description Impact/Outcome
Surface Sensor Information The Change Air Quality (AQI) reading type has been renamed Indoor Air Quality (IAQ) and will be reflected in the following places:
  • Building Health Sensor Information
  • Resource Health Sensor Information (both Desktop and Mobile)
  • Map Display (both Console and Employee App)
Roadmap Feature

Employee Communications

Features Description Impact/Outcome
Quick Posts – Mentions The Global Mentions feature has been extended to enable users to tag the following in the Sharebox, Page, and Stories within the Employee App:

  • People
  • Spaces (Communities, Topics, Channels)
  • Pages
  • Stories
  • Events
  • Resource
Roadmap Feature
Notification Improvements Inbox notifications now launch Praises, Mentions, Comments, and Reactions within the modal page, rather than redirecting to the content’s full detailed page.

Digital Signage

Features Description Impact/Outcome
Device Management Modernization – Phase 2 In this release of the Device Management Modernization phase, the Device dashboard has been updated with the following features:

Modify Location

  • This feature allows administrators to modify the location of individual or multiple devices directly from the Devices page.

Count Bubble

  • Device Status filter count bubble.
    • When a location or sub-location is selected, the Device Status count number updates to reflect only the devices within that selection.
    • This allows administrators to quickly assess device status in specific locations.
  • Device Group filter count bubble.
    • The Device Group count number will reflect only the devices directly under the selected location, excluding sub-locations if a location is selected.
    • The ungrouped devices count number will show all devices under the selected location and its sub-locations if a location is selected.
    • Both the ungrouped devices and device group counts will show the devices under that specific sub-location if a sub-location is selected.
    • The count bubbles will automatically update as devices are added or removed from a group.

Resizable Columns

  • Columns within the Device table are now resizable allowing for a customizable view and better user experience.
  • Hovering over a column header reveals the resize indicator, allowing users to click and drag to adjust the column’s width. Columns are controlled within set minimum and maximum limits, ensuring a consistent layout.
  • Preferred column widths are saved and persist across different browsers and devices.

Enhanced Device Registration

  • Introducing a redesigned Device Registration modal, aimed at improving the user experience and creating a more visually appealing interface for users when registering their devices.
Roadmap Feature

Platform

Features Description Impact/Outcome
Login Improvements In this release, Appspace has improved its Login workflow with the following features:

Frontline Worker UI Update

  • A new login user interface for Frontline Workers for a better user experience.

Multiple Account Selection

  • If a user’s email is associated with multiple Appspace accounts, they can now choose between public and private cloud accounts to log in to.

Automatic SSO Login

  • Accounts that utilize Single Sign-On (SSO) will be automatically logged into Appspace if their SSO session is active, streamlining the login process.

RESOLVED ESCALATIONS

  • AE-8937 – Tagged devices do not populate when setting custom tag rules in Playlist Channels.
  • AE-10485 – Channel displays the incorrect location in the Permissions tab of the user profile.
  • AE-10577 – Tagged devices do not populate when setting custom tag rules in Playlist Channels.
  • AE-10707 – Thumbnail video is resized to a different resolution than when originally uploaded.
  • AE-10784 – Filtering a specific building by availability and duration does not populate any results, despite being available.
  • AE-10813 – Broadcast preview displays bulleted or numbered text as run-on sentences on the Employee App.
  • AE-10926 – Unable to unregister devices, with the error message “Failed to unregister. Please try again.”
  • AE-10971 – Downloaded ICS event does not contain the correct title and date/time of the event.
  • AE-10972 – Downloaded ICS event does not include hyperlinks in the event details.
  • AE-11042 – Unable to generate and download complete Reservations History report.
  • AE-11048 – Unable to select more than a single channel in Quick post or event.
  • AE-11053 – Channel displays the incorrect location in the Permissions tab of the user profile.
  • AE-11064 – Performance issues on the Employee App.
  • AE-11071 – Resources do not appear in the Reservations module, but appear in the Locations module and Employee App platform.
  • AE-11121 – Performance issues resulting in slow logins with Appspace public cloud.

4 Oct 2024, Friday

Cygnus build 8.7-ac.5.6

(Internal Build)

This is an internal build focused on general platform stability, and bug fixes for upcoming or limited released features.

1 Oct 2024, Tuesday

Cygnus build 8.7-ac.5.5

(Private Cloud Only Build)

FIXED BUGS

  • AP-47311 – Attempting to make a reservation, triggers the “Error getting available workspaces” error message.

RESOLVED ESCALATIONS

  • AE-11190 – Unable to book resources within a zone in Map view

13 Sept 2024, Friday

Cygnus build 8.7-ac.5.4

(Private Cloud Only Build)

FIXED BUGS

  • AP-46943 – Unable to delete reservations
  • AP-46969 – Performance issues resulting in slow logins with Appspace public cloud.
  • AP-46993 – IoT sensors stopped functioning.

29 Aug 2024, Thursday

Cygnus build 8.7-ac.5.3

RESOLVED ESCALATIONS

  • AE-11121 – Performance issues resulting in slow logins with Appspace public cloud.

29 Aug 2024, Thursday

Cygnus build 8.7-ac.5.2

FIXED BUGS

  • AP-46310 – IoT sensor readings are not being updated consistently and on time.
  • AP-46335 – Host does not populate in the drop-down for the Visitor Kiosk card.
  • AP-46535 – The Lactation Room name change is not reflected and should be listed alphabetically in the POI dropdown.

RESOLVED ESCALATIONS

  • AE-11045 – Reservations canceled in Appspace are not reflected on the Google Calendar provider.

22 Aug 2024, Thursday

Cygnus build 8.7-ac.5.1

FIXED BUGS

  • AP-46299 – Unable to edit Events or Quick posts on Employee App mobile.
  • AP-46359 – The Employee App Reserve button does not display on resources with the in-person QR code rule.

RESOLVED ESCALATIONS

  • AE-11045 – Reservations canceled in Appspace are not reflected on the Google Calendar provider.

16 Aug 2024, Friday

Cygnus build 8.7-ac.5

NEW FEATURES & UPDATES

Space Reservations

Features Description Impact/Outcome
Reservable Neighborhood Improvements Improvements to the map view functionality to allow users to interact with and make reservations for specific zones more easily, enhancing overall usability.
Resource Import Enhancement This enhancement resolves a discrepancy in the Resource Import process, where the .xlsx template uses the “Facilities” column for resources, while the console displays these as “Amenities”, potentially causing confusion.

To ensure consistency and clarity, the “Facilities” column in the .xlsx template is being renamed to “Amenities” across all import and export spreadsheets. This change aligns the template with what is displayed on the console, making the import process more intuitive.

The new template is available for download in this release, and Administrators exporting resources moving forward will be generated using the new .xlsx template.

To maintain compatibility with previous versions, The Resource Import .xlsx templates generated through the Export process before this release can still be used.

However, Administrators must manually rename the “Facilities” column to “Amenities” in order to successfully import the data. This ensures that older templates remain functional with the updated system.

Employee Communications

Features Description Impact/Outcome
Quick Posts – Mentions

The Global Mentions feature in the Employee App, is designed to revolutionize interconnectivity and reference capabilities. This enhancement allows employees to seamlessly mention colleagues not only in comments but also within articles, posts, pages, stories, and resources, significantly improving collaboration and communication across the platform.

The Global Mentions feature ensures a unified user experience, making it easier for users to connect and engage with colleagues across various contexts and content types.

Roadmap Feature
User Location Enhancements In this release, we have made the following behavior changes for the User’s Location.

Location in the Admin Console:

  • The Location set in the admin console will now be saved and automatically selected when the user logs in again.

Location in the Employee App:

  • The User’s Home Location in the Employee App will always default to their home location. 
Stories and Pages – Authors Subsequent (Multiple) Authors can now view and edit Pages or Stories, allowing for smoother collaboration and content management.
Stories and Pages – Video Banners Authors now have the ability to upload a video as the banner for Pages or Stories, enhancing the visual impact and engagement of their content.
Page Editor – Tables Authors can now insert tables directly within the Page Editor, providing a structured way to present data and enhance content organization on the page.
QR Code for Private Cloud Login This feature allows admins to generate a QR code for the login URL of a private cloud or firewall-protected subdomain. Administrators can easily download, print, and distribute the QR code to users, streamlining the login process.
Connector Improvements In this release, we have made the following Connector improvements:
  • Administrators can now specify an Author for each connector to be used when user identities cannot be mapped, allowing for more precise control over the authors associated with content synced through the connector.
  • A new “Published Date” property has been introduced to the Intranet connector. This addition ensures that the original published date of content is retained, even when the content is updated through the Intranet connector.
  • A new “Featured” property has been added, enabling Administrators to programmatically highlight content synced to the Employee App, aligning with the ability to feature content dynamically.
  • Keyword search for public channels and topics is now supported in the Intranet connector, allowing Administrators to efficiently find and connect relevant Intranet content to Appspace Channels and Topics.
Bidirectional Streaming Service Real-time data streaming has been implemented for several key services, including:
  • Ask AI: Enables immediate responses and interactions powered by AI.
  • AI Narration and Translation: Facilitates live AI-generated narration and translation in real time.
  • Summary & Caption: Provides instant summaries and captions as content is being processed.
  • IoT: Supports real-time data flow from Internet of Things (IoT) devices, ensuring up-to-the-moment information.

This implementation ensures that these services now operate with continuous, real-time data flow, enhancing performance and responsiveness across the platform.

Digital Signage

Features Description Impact/Outcome
Device Management Modernization – Phase 2 In this release of the Device Management Modernization phase, the Device dashboard has been updated with the following features:

Columns Customization

  • A new feature allowing Administrators to customize the visibility of columns within the Devices listing table.
  • Visible columns can be re-ordered via drag-and-drop functionality
  • Default columns are pre-selected for first-time customization.
  • Customizations can be Saved or Reset to Default, reverting the Devices table to its original state.

Tag Management (Batch Actions)

  • When multiple devices are selected, the new Batch tagging modal displays only tags that are shared among all selected devices for easy removal.
  • If there are no shared tags among the selected devices, the Batch tagging modal indicates this, and tags must be removed individually from each device.

Tooltips

  • Tooltips have been implemented for the following cells in the columns below:
    • Device
    • Location
    • Group
    • Channel
    • Status
    • Tags
    • Updated

Action Button (Ellipsis)

  • The Action button (Ellipsis) is now permanently visible, improving accessibility and ease of use.
Roadmap Feature

Columns Customization

  • The Device column is excluded from this customization and remains fixed (unable to be reordered)
Device Directory Report – Phase 2 In this release of the Device Directory Report phase, the report now includes the following newly added fields:
  • Application Name (Channel Name)
  • IP Address
  • Health Status (Device Status)
  • Date Since Offline
  • Sync Status
  • Tags

RESOLVED ESCALATIONS

  • AE-8937 – Tagged devices do not populate when setting custom tag rules in Playlist Channels.
  • AE-9474 – Unable to upload video content larger than 4GB.
  • AE-10014 – User with permissions unable to edit contents of the channel.
  • AE-10416 – Unable to edit the visitor information, with the error message “Failed to update the visitor. Please try again.”
  • AE-10469 – Advanced Channel properties and resolution settings reset after renaming the channel.
  • AE-10577 – Tagged devices do not populate when setting custom tag rules in Playlist Channels.
  • AE-10661 – The email notification template email logo does not scale properly due to UI issues.
  • AE-10884 – Unable to register, unregister, or manage device.
  • AE-10906 – The channel is synced every 60 seconds, regardless of content changes.
  • AE-10910 – Resource side panel of the floor does not display the scroll bar.
  • AE-10926 – Unable to unregister devices, with the error message “Failed to unregister. Please try again.”
  • AE-10933 – Unable to display device tags, or batch remove tags correctly after updating to Appspace 8.7.
  • AE-10946 – Non-reservable resource results are not returned when searched via the map widget.
  • AE-10949 – Video content fails to loan on Pages on iOS devices.
  • AE-10956 – The Channel column in Devices does not reflect the latest Channel name.
  • AE-10967 – The Channel column does not display the full Channel name, and does not trigger the tooltip.
  • AE-10996 – Incorrect timezone for users in India.
  • AE-10998 – Articles published to the user does not display on the Employee App.
  • AE-11015 – Visitor Booking and Building Pass separation does not work correctly.
  • AE-11016 – Private Cloud disruptions due to API Gateway service crashing and CPU spikes.
  • AE-11021 – Unable to upload video content larger than 4GB.
  • AE-11043 – Unable to unregister devices, with the error message “Failed to unregister. Please try again.”

22 Aug 2024, Friday

Cygnus build 8.7-ac.4.3

(Private Cloud Only Build)

FIXED BUGS

  • AP-46359 – The Employee App Reserve button does not display on resources with the in-person QR code rule.

9 Aug 2024, Friday

Cygnus build 8.7-ac.4.2

FIXED BUGS

  • AP-45798 – The timer icon is displayed on all contents with natural duration in Library.

RESOLVED ESCALATIONS

  • AE-11016 – Private Cloud disruptions due to API Gateway service crashing and CPU spikes.

7 Aug 2024, Wednesday

Cygnus build 8.7-ac.4.1

FIXED BUGS

  • AP-45835 – The Newsfeed widget does not display on the Employee App when the theme is edited.
  • AP-45980 – The Show More button is still displayed once the maximum post limit is reached.

2 Aug 2024, Friday

Cygnus build 8.7-ac.4

NEW FEATURES & UPDATES

Space Reservations

Features Description Impact/Outcome
Visitor Kiosk Updates The Visitor Kiosk check-in process now limits the display of user information to the building level, ensuring that only relevant hosts are visible when visitors check-in without an invitation.

This enhancement improves privacy by preventing the display of details for users outside the specific building, making the check-in process more secure and relevant for visitors selecting their hosts.

Employee Communications

Features Description Impact/Outcome
Quick Posts – Praises

Spotlight Feature

Introducing Praises for Quick Posts, designed to nurture a vibrant workplace culture of recognition and appreciation. This intuitive and interactive feature allows employees to celebrate their peers’ accomplishments, aligning with our commitment to delivering a cohesive and enriching user experience.

Seamlessly integrated into the app ecosystem and equipped with robust analytics capabilities, Praises is set to drive app adoption and provide valuable insights into employee sentiment and performance.

Feature Highlights:

  • Pre-Defined Praises: Offers a selection of ready-to-use compliments across diverse categories for quick and effective acknowledgment.
  • Direct Praise Functionality: Employees can easily praise colleagues within the platform, with public acknowledgments visible to the team, amplifying the positive impact.
  • Enhanced Engagement: Encourages positive interactions and boosts morale through regular recognition and appreciation.

Roadmap Feature

Future enhancements will include customizable praises, allowing personalization to align with organizational culture and values. This feature aims to enhance employee satisfaction, motivation, and overall morale within the organization.

Quick Posts – Events

Spotlight Feature

The Events Quick Posts has been enhanced to display a more intuitive timezone in the details section, by displaying the user’s timezone code if it matches the event.

However, if the event’s timezone differs from the user’s, the default display will show the user’s timezone code. Additionally, a dropdown option will be available to display the local timezone for the event. The “View local time” option has been expanded to clearly show the event’s local timezone, ensuring users can easily understand and manage event timings across different timezones.

Roadmap Feature

Digital Signage

Features Description Impact/Outcome
Device Management Modernization – Phase 2 In this release of the Device Management Modernization phase, the Device dashboard has been updated with the following features:

Left Navigation Sidebar

  • The left navigation sidebar (expanded by default) has been updated with a collapsible feature when clicking the “<“ toggle at the bottom, leaving the “+” button visible.
  • The “+” button in the collapsed state reveals the quick action options, such as “Register Device”.
  • The “>” toggle at the bottom returns the left navigation sidebar to an extended view, allowing for access to all device navigation options.

Tags Column

  • A new device Tags column has been added to the Device listings table, allowing users to search, view, and sort devices based on their device tags.
  • Devices with multiple now display them in a single line, separated by commas. If Tags exceed the column width, an ellipsis will be shown.

Sync Column

  • The Sync column has been enhanced with sorting capabilities, allowing users to sort devices in both ascending and descending order based on the following sort order:
    • Ascending Order Sorting: (Descending in Reverse Order)
      • In Sync
      • Out of Sync
Roadmap Feature

RESOLVED ESCALATIONS

  • AE-10449 – The Appspace plugin for Outlook scrollbar disappears when searching for buildings.
  • AE-10547 – Inconsistent behavior with the Zombie Meetings rule.
  • AE-10602 – Unable to add users to Device Notifications in private cloud.
  • AE- 10603 – Reservations History report is not accurate or aligned with the reservation event data.
  • AE- 10764 – Green checkmark image as attachment in Reservation confirmation email.
  • AE- 10771 – Incorrect timezone displayed when creating reservations.
  • AE- 10821 – Unable to download Reservations report in .xlsx format.
  • AE- 10911 – UI issues with the Device Location list tree extending beyond the border, causing text to be cut off.
  • AE- 10932 – Disabling the Building QR Code does not disable the Building Pass QR Code.
  • AE- 10981 – Employee App Theme layout issues when selecting 3 columns, and selecting column 3 as the primary for mobile.

13 Sept 2024, Friday

Cygnus build 8.7-ac.3.6

(Private Cloud Only Build)

FIXED BUGS

  • AP-46943 – Unable to delete reservations
  • AP-46969 – Performance issues resulting in slow logins with Appspace public cloud.

27 Aug 2024, Tuesday

Cygnus build 8.7-ac.3.5

(Private Cloud Only Build)

FIXED BUGS

  • AP-46375 – Reserve button displayed for a resource with In-Person QR Code Actions rule on the Employee App.
  • AP-45518 – Conflict with recurring events when involving multi-resources from the Google Calendar provider.

RESOLVED ESCALATIONS

  • AE-11016 – Private Cloud disruptions due to API Gateway service crashing and CPU spikes.

7 Aug 2024, Wednesday

Cygnus build 8.7-ac.3.4

(Private Cloud Only Build)

RESOLVED ESCALATIONS

  • AE-10950 – Event sync mismatched with the Google Calendar provider.

30 July 2024, Tuesday

Cygnus build 8.7-ac.3.3

RESOLVED ESCALATIONS

  • AE-10968 – Scanning the resource QR Code redirects to the building instead of the resource.
  • AE-10975 – Unable to make desk reservations via QR Code for all resources.
  • AE- 11010 – Resource QR Codes fail.

26 July 2024, Wednesday

Cygnus build 8.7-ac.3.2

RESOLVED ESCALATIONS

  • AE-10893 – User unable to approve pending meeting reservations on private cloud.

25 July 2024, Thursday

Cygnus build 8.7-ac.3.1

RESOLVED ESCALATIONS

  • AE-10964 – Visitor Management photos are saved in the Common Library.

19 July 2024, Friday

Cygnus build 8.7-ac.3

NEW FEATURES & UPDATES

Space Reservations

Features Description Impact/Outcome
Smart Suggestions UI Improvements The Smart Suggestions user interface now features new navigational arrow buttons, providing a more intuitive browsing experience for suggested resources.

This update replaces the default horizontal scrollbars that were previously available.

Roadmap Feature
Points of Interest – Rename The “Mother’s Lounge” point of interest has been renamed to “Lactation Room” to better reflect its purpose.
Reservations Import Enhancement The Reservations import functionality has been enhanced to allow the import and editing of Points of Interest (POI) resources through .CSV files.

This update simplifies the process of making bulk updates.

Employee Communications

Features Description Impact/Outcome
Language Localization Improvements The Languages dropdown list will now be displayed in both native and selected languages, in the following areas:
  • Stories
  • Pages
  • Employee App > User Settings > Language
AI Translations Improvements Introducing a new option allowing Authors to hide certain translations from being published on the Employee App.

Users will be able to select the “Hide from Employee App” by clicking the ellipsis of the selected language translation.

A new option, “Hide from Employee App”, is available by clicking the ellipsis of the selected translation that is required to be hidden.
Push Connectors API UI update The Push Connector API user interface has been updated to support key generation and management.
Events Directory UI Update The Events Directory user interface has been updated with a new filter design, and the ability to remove selected filters individually.

Additionally, the Event Capacity is displayed within the attendee section.

Employee App Timeout Administrators now have the option to configure the session timeout for employees accessing the Employee App and Appspace console. Currently, the default duration is set to 20 minutes, with 30 days being the max.

This can be configured be navigating to Users > Settings > General tab.

Configure User timeout duration by clicking Users > Settings > General tab.

Digital Signage

Features Description Impact/Outcome
Device Management Modernization – Phase 2 In this release of the Device Management Modernization phase, the Device dashboard has been updated with the following features:

Status Column

  • A new device Status column has been added to the Device listings table, allowing users to search, view, and sort devices based on their device status.

Updated Column

  • The timestamps display format in the Updated column has been enhanced, with the ability to display in the following formats depending on the scenario:
    • Relative Time Format, for updates within 24 hours.
    • Full Date Format, for updates not within the current year.
    • Date and Time Format, for updates within the current year, but older than a week.
    • Day and Time Format, for updates within the past week.
  • Additionally, hovering above the timestamp displays the full date and time in a tooltip.

Channel Column

  • The Channel column has been enhanced with sorting capabilities, allowing users to sort devices in both ascending and descending order based on the following sort order:
    • Ascending Order Sorting: (Descending in Reverse Order)
      • Devices set to “Autoplay”.
      • Devices in “Channel Browsing” mode.
      • Devices with “No Channel”.
      • Devices with an assigned channel, that are sorted alphabetically.
Roadmap Feature
Common Library Microservice Update The Common Library Microservice has been updated, fixing various bugs and escalations in the following areas:
  • Enterprise Messaging
  • Network (Locations)
  • Channel Publishing

RESOLVED ESCALATIONS

  • AE-10015 – Unable to confirm recurring reservation due to conflict.
  • AE-10267 – Reservation notifications from MS Teams Appspace Bot not functioning.
  • AE-10303 – Unable to generate Space Reservations report past a certain date.
  • AE-10398 – Unable to create folders in a shared folder in Common Library.
  • AE-10558 – A “Confirmed” reservation is changed to “Not Confirmed” when edited in the private cloud.
  • AE-10627 – Reservations remain unconfirmed due to awaiting action on optional checkpoint notices.
  • AE-10715 – Selecting the resource clears the Office Hours duration field, allowing reservations without a valid duration to be confirmed.
  • AE-10799 – SCIM provisioning returns an error when performing updates on some users.
  • AE-10838 – Editing a Broadcast configuration without media triggers the “Failed to retrieve broadcast” error.

19 July 2024, Friday

Cygnus build 8.7-ac.2.4

(Private Cloud Only Build)

RESOLVED ESCALATIONS

  • AE-10825 – Building Pass limitation issue.

16 July 2024, Tuesday

Cygnus build 8.7-ac.2.3

(Private Cloud Only Build)

FIXED BUGS

  • AP-45314 – Performance issues due to SQL query syntax issue.

15 July 2024, Monday

Cygnus build 8.7-ac.2.2

RESOLVED ESCALATIONS

  • AE-10828 – Unable to display PowerBI snapshots.
  • AE-10898 – Reservation missing from search listing.

12 July 2024, Friday

Cygnus build 8.7-ac.2.1

FIXED BUGS

  • AP-45122 – Recurring instance events with multiple resources fail to sync properly due to some resources having empty GUIDs, causing synchronization issues.

Cygnus build 8.7-ac.2

NEW FEATURES & UPDATES

Space Reservations

Features Description Impact/Outcome
Places – At the Office Improvements The At the Office building selection dropdown has been enhanced to now allow employees to dynamically search for buildings and load more results during scrolling, significantly reducing the time and effort required to locate specific buildings.
 

 

Reservation Settings Improvements The tooltips for the Provider Reservations and Recurring Reservations with Conflict settings in Reservations have been updated with the following text for better clarity on the functionality of the feature.

“This setting permits reservations with overlapping conditions to be marked as “Conflict.” Note that these reservations persist, but the host must adjust conflicting parameters to confirm the meeting. Disabling the toggle cancels conflicting meetings outright.”

Employee Communications

Features Description Impact/Outcome
Sharebox Improvements The Sharebox has been updated with a new design, allowing users to publish both user posts and event posts directly to Communities, improving functionality and user experience.
Quick Posts – Events Employees may now enhance their Events posts by adding conference links and reservation resources. The location field allows for reservation resources to be added, creating the reservation simultaneously with the event.

Additionally, employees may include a conference link using the dedicated link field.

Digital Signage

Features Description Impact/Outcome
Device Management Modernization – Phase 2 In this release of the Device Management Modernization phase, the Device dashboard has been updated with the following features:

Device Licenses Filter

  • A new Device Licences filter section has been added to the side panel, allowing users to filter between “Standard” and “Lite” devices.

IP Address Column

  • A new device IP Address column has been added to the Device listings table, allowing users to search, view, and sort devices based on their device IP address.

Updated Column

  • A new device Updated column has been added to the Device listings table, allowing users to view and sort devices based on the timestamp of the device status.
Roadmap Feature
Content Scheduling Improvements Improvements to Content Scheduling provides users with the option of scheduling content without the need to specify an end date, allowing content to run indefinitely.

Unselected “End Date” in content schedules are indicated with the infinity symbol (). Conversely, selecting an “End Date” only, defaults the “Start Date” to the current date. Future schedules however will be displayed as a yellow icon, labelled “Future Schedule”, providing a visual cue for upcoming content.

Common Library Microservice Update The Common Library Microservice has been updated, fixing various bugs and escalations in the following areas:
  • App Publishing
  • Channel Import
  • Live Channels
  • Advanced Channels

FIXED BUGS

  • AP-40007 – Users with pending invitations are displayed in the Management Control permissions list.
  • AP-40429 – Incorrect icons are displayed for Geo, Campus, and Floor locations in the Select Location search bar.
  • AP-41276 – Unable to generate Space Reservations report past a certain date.
  • Ap-43636 – Entering “zone” in the Places search bar without pressing the Enter key, does not return any matches.
  • AP-43893 – Deleted users and user groups are not reflected and are still displayed in the Access Permissions tab.
  • AP-44600 – The default icon is displayed if an image is not uploaded to the resource.
  • AP-44906 – Zones are listed under resources in the Reservations.

RESOLVED ESCALATIONS

  • AE-8958 – The number of Published Channels is inaccurately displayed in Device Details.
  • AE-10014 –User with permissions unable to edit contents of the channel.
  • AE-10027 – Some resources fail to display their Location, Floor ID, and Floor Name values when generating the Reservations Report.
  • AE-10076 – Checkpoint filter issue on the Concierge dashboard.
  • AE-10332 – Building and Location fields are duplicated on the Visitor Notification email template.
  • AE-10531 – Disable content is re-enabled when content is added to the Library folder.
  • AE-10613 – Audio playback issues within the playlist channel, due to an unidentified Advanced Channel in the backend overriding all playlist channels.
  • AE-10807 – User is unable to access Device Tasks from their location.

13 July 2024, Saturday

Cygnus build 8.7-ac.1.8

(Private Cloud Only Build)

RESOLVED ESCALATIONS

  • AE-10898 – Reservation missing from search listing.

11 July 2024, Thursday

Cygnus build 8.7-ac.1.7

(Internal Build)

This is an internal build focused on general platform stability, and maintenance features.

10 July 2024, Wednesday

Cygnus build 8.7-ac.1.6

RESOLVED ESCALATIONS

  • AE-10779 – The IoT framework authkey changes after being updated.
  • AE-10848 – The IoT service for private clouds is not working.

3 July 2024, Wednesday

Cygnus build 8.7-ac.1.5

FIXED BUGS

  • AP-45012 –A 1-second discrepancy between the channel timestamp and the device timestamp in single channel mode results in a persistent “out of sync” status.

RESOLVED ESCALATIONS

  • AE-10860 – Unable to login to Appspace due to access to reCaptcha being blocked.

2 July 2024, Tuesday

Cygnus build 8.7-ac.1.4

FIXED BUGS

  • AP-44837 – Manual polling timestamps are intermittently lagging by 1 second compared to the PNS (Push Notification Service) timestamps, causing minor discrepancies in the synchronization process.

1 July 2024, Monday

Cygnus build 8.7-ac.1.3

RESOLVED ESCALATIONS

  • AE-10864 – Samsung Tizen and BrightSign devices lose communication and are out of sync.
  • AE-10865 – Incorrect device status displayed on the new Devices dashboard UI.

29 June 2024, Saturday

Cygnus build 8.7-ac.1.2

FIXED BUGS

  • AP-44916 – Retrieving account configuration during an event sync, encounters duplicate dictionary keys, resulting in ArgumentException thrown.

Cygnus build 8.7-ac.1.1

RESOLVED ESCALATIONS

  • AE-10811 – Cancelled reservation changes event status from “Cancelled” to “Conflict” during event sync.

28 June 2024, Friday

Cygnus build 8.7-ac.1

NEW FEATURES & UPDATES

Space Reservations

Features Description Impact/Outcome
Smart Space Suggestions for Reservations

Spotlight Feature

Focused on simplifying the booking experience for users, Appspace introduces the Smart Space Suggestions feature to revolutionize workplace reservations. This advanced functionality provides intelligent recommendations for scheduling meetings, allocation of workspaces, organizing collaborative sessions, and planning events.

With adaptive algorithms and insightful suggestions, Smart Space Suggestions anticipates employee preferences and optimizes resource utilization, enhancing efficiency and productivity.

Feature Highlights:

  • Time suggestions for reservations.
  • Alternative resource availability.
  • Quick Reserve Now option for previously booked resources.
  • Notifications when a favorite colleague is in the office.
Roadmap Feature
Places – At The Office UI Improvements Image placeholders for employees without profile pictures now display the employee’s initials for better identification and visibility in the At The Office tab in Places, instead of the default user silhouette.
Concierge – Support for Private Reservations Private Reservations is now supported in the Concierge view, ensuring reservation details are hidden from the Concierge, and only visible to attendees and the organizer.
Outlook Plugin Enhancement The Outlook plugin now utilizes Microsoft Outlook’s native Booking on Behalf process, ensuring the organizer field syncs with the selected calendar provider.
New Reservations Setting – Default Attendance The Default attendees to virtual is a new Reservations setting allowing administrators to set the default attendance of attendees to “Virtual” for reservations, providing a convenient option for organizations to streamline virtual attendees in remote environments.
The new “Default attendees to virtual” reservation setting is available in the Settings tab in Reservations.
New Reservations Setting – Hide Reservations in User Profile The Hide reservations in user profile is a new Reservations setting allowing administrators to disable or hide the Reservations tab in the Employee App User Profile, increasing privacy while minimizing distractions by ensuring colleagues only view pertinent information of the employee.
The new “Hide reservations in user profile” reservation setting is available in the Settings tab in Reservations.

Employee Communications

Features Description Impact/Outcome
Artificial Intelligence (AI) Translations

Spotlight Feature

Introducing our new AI-based multilingual Translation feature, designed to enhance content creation by offering multiple language versions tailored to users’ preferences. Leveraging artificial intelligence for contextual understanding, this system dynamically generates content in various languages, ensuring users receive information in their preferred language.

Feature Highlights:

  • Multilingual UI: Implementing AI translation capabilities for various user interface items, such as the Navigation menu, App Links, Home Page widgets, and many more within the Employee App.
  • Translations for Pages and Stories: Implementing AI translation capabilities for content within the Employee App.
  • Content Language Setting for Authors: Authors can set a default language for their pages or stories, ensuring accurate translations and seamless transitions between languages.
  • Default Language Setting for Employees: Employees can define their default language based on location, automatically displaying content in their preferred language.
  • Enhanced Accessibility and Usability: Customizable language settings for both Authors and employees to cater to diverse linguistic needs and improve the overall user experience.

Roadmap Feature

This feature will be developed in multiple phases.

Channels and Topics Improvements

Channels:

  • When a private or public playlist channel is created using the Employee App, the Creator is automatically added as a member/follower of the channel.
  • If subsequent Editors or Publishers are added who are not already members, they will also be added as members/followers.

Topics:

  • When a private or public topic is created using the Employee App, the Creator is automatically added as a member/follower of the topic.
  • If subsequent Editors or Publishers are added who are not already members, they will also be added as members/followers.
This behavior is not applicable when Channels and Topics are created via the Admin console.
Editor Improvements Support for Multiple Authors
  • This feature improvement targets content creators, particularly Authors and Editors who manage Pages and Stories and frequently collaborate with multiple contributors.

New Preview Modal

  • On the Employee App’s Home screen, clicking Events, Pages, and Stories will open a preview window instead of redirecting users to the card content page.

WebP Image Support

  • Appspace now supports WebP (.webp) images, allowing users to upload .webp images in the Employee App and Library.
Home Page Themes for Employee App Home Page Themes now include a customization option allowing administrators to configure the number of shortcuts displayed per row on the Employee App mobile.

Digital Signage

Features Description Impact/Outcome
On-Screen Engagement – QR Codes and Reactions

Spotlight Feature

Introducing the On-Screen Engagement feature, designed to enhance interaction with digital signage and Employee Communications content. This feature integrates QR codes on signage screens, allowing users to effortlessly access additional information by scanning the codes with their mobile devices.

Feature Highlights:

  • Dynamic QR Codes: Utilize built-in “Referral Link” functionality for seamless integration with the Employee App and partner applications.
  • Enhanced Accessibility: QR codes provide direct access to relevant resources, improving accessibility and user engagement.
  • Simple Social Reactions: When content is shared via the Employee App, Simple Social Reactions are displayed on-screen, fostering interactivity and real-time feedback.
  • Seamless Integration: Combines dynamic QR generation, optimized URLs, and tracking to enhance user experience across platforms.

This feature enriches the viewing experience, promotes collaboration, and provides a comprehensive strategy for driving engagement through digital signage.

Roadmap Feature
Microsoft Teams Rooms Integration

Spotlight Feature

Introducing the groundbreaking Microsoft Teams Rooms (MTR) integration, enabling organizations to effortlessly manage and display Appspace digital signage content on MTR devices. With seamless integration and ease of use, this feature maximizes screen real estate, consolidates messaging, enhances communication, and elevates the end-user experience across the organization.

In this Limited Release, Appspace will only support and certify upon Windows-based MTR devices, to ensure compatibility and performance as referenced here: https://learn.microsoft.com/en-us/microsoftteams/rooms/certified-hardware?tabs=Windows

Roadmap Feature

Limited Release

Real-Time App Communication – Channel Updates The Appspace App is enhanced by leveraging the real-time app communication architecture, and replacing the current polling method. This upgrade will significantly improve user experience, reduce perceived issues, and decrease the load on our cloud infrastructure. Additionally, it will enable future capabilities and functionalities.

In this release, we introduce the new Push Notification mechanism that ensures Appspace registered devices receive immediate push notifications when Channels are published or modified, including playlist content changes by an Author.

Roadmap Feature
BrightSign – Device Properties Control BrightSign’s OS version 8.2.72 and BrightAuthor version 1.6.29 introduced a new feature that allows users to view and modify settings through the BSN.cloud Properties Panel or API.

Leveraging on this feature, organizations now have the capabilities of controlling Appspace App device properties via BSN.cloud.

To ensure backward compatibility, this feature must be enabled in custom presentations or plugins, as the supervisor will not apply these settings by default.

Natively supported and enabled in BrightAuthor presentations version 1.6.29 or later, but requires manual activation for custom scripts.

Appspace App for Devices – Support for Windows 11 Support for Windows 11 on Appspace App for Devices.
Firmware Support
Appspace App for Devices – Support for iOS 17 Support for iOS 17 on Appspace App for Devices.
Firmware Support
Appspace App for Devices – Support for ChromeOS 120 Support for ChromeOS 120 on Appspace App for Devices.
Firmware Support

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