Appspace 8’s native integration with the Facebook Workplace enterprise messaging app allows companies to publish content (messaging, videos, charts) via a Playlist Channel directly to a Facebook Workplace group.

This integration is ideal for unified team communications and engaging remote workers and keeping the team informed, engaged, and up-to-date, regardless of where they are located globally.

There are several content publishing and viewing options available. Publishers may configure the publishing settings, allowing employees to view the posted content in the group, click on a referral link in the post, or view the content on the Appspace Employee App portal (public/private cloud only) via a link in the post.

Note
Read more about the integration architecture and how it all connects here in the Appspace Integration with Enterprise Messaging Apps.

This article provides instructions to configure Appspace for integration with Facebook Workplace.

Prerequisites

  • An Appspace Platform user license for access to the Appspace console.
  • An Appspace Premium user license to view content via the Appspace Employee App.
  • Appspace Account Owner permissions to authenticate the enterprise messaging app.
  • Appspace Publisher permissions to publish playlist channels to Facebook Workplace.
  • Access to a Facebook Workplace account, with the necessary permission to add the Appspace App bot to Facebook Workplace group.
  • Appspace playlist channel(s). Only a playlist channel is supported for this integration.

Security and Scope

Your privacy is very important to us. To this end, Appspace is committed to protecting the confidentiality and security of your communications.
  • We never store your login information
    During the account authentication process, you will be asked to enter your credentials for your Facebook Workplace account. However, Appspace will not store those credentials. Instead, Appspace will receive an API token, which it will use for future communications.
  • We request granular access to your organization
    Appspace does not request broad permissions to your organization. The integration only has the permissions required to perform its operation, which is to post content from the Appspace console into the Facebook Workplace group.
  • One way communication protects the privacy of your data
    Appspace is unable to see any messages in a channel/space/chat that are not directed to it, and can only see the messages shared via Appspace.

Configure Appspace-Facebook Workplace Integration

Authenticate Facebook Workplace Account

Note
Appspace recommends to use a service account with access to all private channels/chat rooms in this app, to create this authentication service for the Appspace bot. This will ensure Appspace is able to publish content to any newly created groups.

Follow the instructions below to configure and link Appspace to the Facebook Workplace enterprise messaging app.

Note
Appspace Account Owner permissions are required.
  1. Click the ☰ Appspace menu, and select Integration.
  2. Select the Passports tab and click the +ADD button.
  3. In the Select an App to Create a New Passport window, click Facebook Workplace. You may click the PUBLISHING tag to filter results.
  4. Click Connect to authenticate Appspace to Facebook Workplace. You may need to sign in with your Facebook Workplace credentials if you’re currently not signed in.
  5. You have the option of adding the Appspace bot to a specific Facebook Workplace group, by selecting the Specific groups option, and entering the name of the workplace group. By default, the Appspace bot will be added to all workplace groups.
  6. Click the Add to Workplace button in the Facebook Workplace permissions window to grant Appspace integration permissions.
  7. Once complete, you’ll be returned to the Account Settings tab.
  8. In the Account Settings tab, you can perform the following actions;

    • Change the name of the Facebook Workplace integration, by entering a different name in the Name field.
    • View the Account ID of the Facebook Workplace integration.
    • View the App Permissions granted to Facebook Workplace.
    • View and refresh the Status of the Facebook Workplace integration.
    • Remove the Facebook Workplace integration, by clicking the Remove Account button. Refer to the Remove Appspace-Facebook Workplace Integration section below.
  9. In the Permissions tab, you may grant any user or user group the permissions to view or manage this integration.

    • Enter and select the users or user groups from the drop-down list, and select the permissions to grant from the Select permissions drop-down menu.
    • You may also view and remove the users or user groups that have already been granted permissions.
  10. Proceed to the Configure Channel Publishing Settings for Facebook Workplace section below.

Configure Channel Publishing Settings for Facebook Workplace

Follow the instructions below to configure the publishing settings for Facebook Workplace.

Note
Publishing to Apps is only available for playlist channels. Appspace Account Owner or a channel Publisher permissions are required.
  1. Click the Appspace menu, and select Channels.
  2. Select the desired playlist channel you wish to publish.
  3. Select the Publish tab, and click the Apps sub-tab.
  4. Click the PUBLISH TO AN APP button.
  5. In the Select App window, select the Facebook Workplace app integration created above, and the Workplace group to publish the content to from the Select a chat drop-down menu.
  6. Click Show Settings to view additional publishing settings.
  7. In the Bot Theming section, you may configure your company name and logo. When posts are made to Facebook Workplace group, the message will include this name and image. The default name is Appspace.
    • Enter the name of the Facebook Workplace bot.
    • Upload a custom profile image for the Facebook Workplace bot. (recommended size is 128px x 128px)
      Note
      It is recommended to use an image with a square aspect ratio (width = height). Please note these file types are NOT supported: .ICO and .SVG
  8. In the Post Format section, configure the following:

    • Configure which elements from an Appspace content are included in published posts:
      • Title
      • Article
      • Channel – Displays the Channel Name in the post
      • Thumbnail
        Note
        All four display elements are selected by default, however at least one display element must be selected from the drop-down menu.
    • Configure if the content article or caption should be displayed in published posts:
      • Caption Only (Default)
      • Full Article
    • Configure what happens when a viewer clicks the title of the published post:
      • Cloud
        • Do nothing – User reads posted content in the Workplace group. No other action is available.
        • Open in the Employee App (Default) – Redirects user to the Employee App Portal to view the post content in detail.
        • Open Content Referral Link – Redirects users to the Referral Link set in the content during content creation.
        • Open Content Referral Link, fallback to the Employee App – Redirects user to the referral link set in the content, or the Employee App Portal.
      • On-Prem
        • Do nothing – User reads posted content in the Workplace group. No other action is available.
        • Open Content Referral Link (Default) – Redirects user to the Referral Link set in the content during content creation.
  9. In the Content Rules section, configure the following:

    • If you would like to Schedule content, select the time zone as this will be used for scheduling, allowing content to be published to the Workplace group at a predetermined time, according to the scheduling rules set in the playlist channel.
    • If you would like to Restrict content by type, configure the content type you wish to restrict in the published post, select one of the following content types:
      • Images
      • Videos
      • Cards
    • If you would like to Restrict content using tags, enter the content tags of the content that is allowed to be published to the Workplace group. Content not containing the listed content tags, will not be published in the post.
    • If you would like to Exclude content using tags, enter the content tags of the content that is not allowed to be published to the Workplace group. Content containing the listed content tags, will not be published in the post.
  10. In the Updating Content section, select what happens when the posted content is updated (after the post was initially published) in the Appspace console:
    • Update post (Default) – Updated content is republished to the existing post in the Workplace group.
    • Do nothing – Content is not updated in the post.
  11. In the Removing Content section, select the action to perform:

    • Select what happens when content is removed from a playlist channel;
      • Remove Posts (Default) – Remove the post and content published in the Workplace group.
      • Keep Posts – Do nothing, and keep the post and content published in the Workplace group.
    • Select what happens when a playlist channel is unpublished from Facebook Workplace:
      • Remove Posts (Default) –  Remove the published post from theWorkplace group.
      • Keep Posts – Do nothing, and keep the published post in the Workplace group.
  12. Click SAVE.

Access Channel Publishing Settings for Facebook Workplace

  1. Click the Appspace menu, and select Channels.
  2. Select the playlist channel that is publishing to the Facebook Workplace group.
  3. Select the Publish tab, and click the Apps sub-tab.
  4. Click CONFIGURE on the selected Facebook Workplace app integration.

Post Content to Facebook Workplace Group

Note
Appspace Account Owner, Publisher, or Editor permissions are required.

Post New Content

Follow the instructions below to add new content to the configured channel and post it automatically to the Facebook Workplace group.

  1. Click the Appspace menu and select Channels.
  2.  Select the playlist channel configured with the above publishing settings.
  3. In the Edit tab, click +ADD, and select, create, or upload content to the playlist channel.
  4. The content will be automatically published to the Facebook Workplace group.

Post Existing Content

Follow the instructions below to publish content already added to the configured channel but not posted to the Facebook Workplace group.

  1. Click the Appspace menu and select Channels.
  2.  Select the playlist channel configured with the above publishing settings.
  3. In the Edit tab, select the desired content to publish, and click the enterprise messaging app icon.
  4. Click Post to All Apps.
  5. The content will be automatically published to the Facebook Workplace group.

Repost Content

Follow the instructions below to republish content that was previously posted to the Facebook Workplace group.

  1. Click the Appspace menu and select Channels.
  2.  Select the playlist channel configured with the above publishing settings.
  3. In the Edit tab, select the desired content to publish, and click the enterprise messaging app icon.
  4. Click Repost to all apps.
  5. The content will be automatically published to the Facebook Workplace group.

View Content History

Follow the instructions below to view content history previously posted to the enterprise messaging app group.

  1. Click the Appspace menu, and select Channels.
  2. Select the playlist channel that is publishing to Apps.
  3. Select the Publish tab, and click the Apps sub-tab.
  4. Click History to view all content previously posted to the enterprise messaging app.

View Content in Facebook Workplace Group

In the Facebook Workplace group, the Appspace publishing bot will publish content depending on the publishing Post Format settings configured earlier by the administrator in the Configure Channel Publishing Settings for Facebook Workplace section above.

Link to Employee App Portal

If the Post Format settings were configured to “Open in Employee App” when the post title or thumbnail is clicked, then when a viewer/user in the Workplace group clicks the post, they will be redirected to the Employee App Portal.

Note
Viewers must have an Appspace user account to login and view the content published to them on the Employee App portal. For first time visitors to Appspace, using SSO with Just-In-Time turned on will provision them into the Appspace console with basic access. Once the user validates with their IdP, they will have access to published content via the portal.

Read Post in Facebook Workplace Group

If the Post Format settings were configured to display “Full Article” and “Do nothing“, the viewer/user will be able to read the entire contents of the post in the Facebook Workplace group window, when the post title or thumbnail is clicked in the Facebook Workplace group window.

View Referral Link in Web Browser

If the Post Format settings were configured to display “Open Content Referral Link” or “Open Content Referral Link, fallback to the Employee App“, a web browser is launched to display the content referral link when the post title or thumbnail is clicked in the Facebook Workplace group window. If however, the referral link fails to be displayed, the viewer/user will be redirected to the Employee App Portal. 

Remove Appspace-Facebook Workplace Integration

Unpublish Content from Facebook Workplace Group

Note
Appspace Account Owner/Publisher permissions are required.

The instructions below show you how to unpublish content to the Facebook Workplace group.

  1. Click the Appspace menu, and select Channels.
  2. Select the playlist channel, which has been published to a Facebook Workplace app.
  3. In the Edit tab, select the desired content, and click the enterprise messaging app icon.
  4. Click Remove post from all apps to remove the content from the group.

Unpublish Facebook Workplace App from Channel

Note
Appspace Account Owner/Publisher permissions are required.

The instructions below show you how to remove the published playlist channel from Facebook Workplace group.

  1. Click the Appspace menu, and select Channels.
  2. Select the playlist channel, which has been published to a Slack app.
  3. Click the Publish tab, and click the Delete icon next to the selected Facebook Workplace group.
  4. Click OK to confirm the removal.

Delete Facebook Workplace Authentication from Appspace

Note
Appspace Account Owner permissions are required.

The instructions below show you how to delete the Facebook Workplace enterprise messaging app integration from Appspace.

  1. Click the Appspace menu, and select Integration, and click the Passports tab.
  2. Click the ellipsis for the desired Facebook Workplace integration, and click Delete.
  3. Click OK to confirm deletion.
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