These release notes provide information on the new features, enhancements, resolved escalations, and bug fixes completed in each release for the YouTube card, which is also an Appspace supported card.

v 2.0

Release Date: 21 Sept 2020

An updated YouTube card with improved features and support for playing YouTube playlists and live streams.

New Features

The YouTube card v 2.0 comes with the following features and improvements:

  • Ability to add and search for YouTube videos, playlists, and live video stream URLs, within the card.
  • Support for YouTube video subtitle configuration, which also allows for the subtitle language to be set via a device property.
  • Support for the following keyboard controls during playback:
    • Space = Start/Stop
    • Right arrow = Fast Forward (1o sec)
    • Right arrow = Rewind (1o sec)
    • Up arrow = Volume Increase (+10%)
    • Down arrow = Volume Decrease (-10%)
    • M = Mute On/Off
  • Support for enabling or disabling audio for video.

v 1.5

Release Date: 8 July 2020

The YouTube card content creation workflow and card editing user interface has been updated and streamlined in conjunction with the release of the completely redesigned Library module in Appspace 8.0.

Redesigned Card Editor

The card editor has been updated with a new UI and workflow, which groups key functions and features into tabs and sections for improved user experience, such as:

  • Preview tab – this tab appears only after the content is saved and the editor window is opened. Preview options include ResponsiveResponsive 16:92K4KTabletPhone, or Custom.
  • Edit tab – configure the card layout, message title and summary, logo, background and a featured media/image. Also, depending on card or template type, you may see these additional sections:
    • Design section – includes customized design options for each card type, which includes color palette, background, logo, and style selection options.
    • Configuration section – includes customized configuration options for each card type, such as chart options.
  • Article tab – write the content article, caption, and include a referral link if any.
  • Schedule tab – here you add the content directly to any existing channel, and configure its playback schedule and display properties.
  • Settings tab – in this tab you may add a name for this card, configure its expiry date, add tags, and add a thumbnail image.

New Category and Tags

When creating a card, you now have the option to filter results based on tags and card template categories which are based on card types such as Messaging, Data, Services, Feeds, and Legacy content – to easily find what you need from a huge list of templates available.

Patch Updates

v 1.5.1

Release Date: 17 July 2020

Resolved Escalations
  • AE-6111 – The on-screen keyboard does not display on BrightSign devices with touch screen TVs running the YouTube Card in a playlist channel or an advanced channel.

v 1.4

Release Date: –

Patch Updates

v 1.4.5

Release Date: 28 Apr 2020

Support for natural duration on YouTube Card

This improvement allows YouTube videos to play till the end, before switching to the next content on the channel playlist, without user intervention.

Previously, users were required to set the card duration on the channel playlist to match the YouTube video duration to ensure content is switched only after the video has ended. This manual process of setting the duration at times causes Appspace App to end the YouTube video a couple of seconds earlier or later.

Resolved Bugs
  • CT-1919 – Unable to view YouTube video in channel preview.
Resolved Escalations
  • AE-5955 – Audio unavailable when displaying YouTube Live.

v 1.4.4

Release Date: 21 Feb 2020

Resolved Escalations
  • AE-5792 – When one YouTube card is added to a playlist channel, and the channel is set to loop, the audio does not play on alternate loops, on BrightSign devices.

v 1.4.3

Release Date: 4 Sept 2019

A maintenance update to the YouTube card resolves an audio issue where audio from video content is muted by default even when the Media Zone widget audio checkbox has been checked.

Resolved Escalations
  • AE-5395 – Audio does not play during video playback, when running on Appspace App for PWA on Chrome web browsers.
  • AE-5487 – YouTube card does not load on Appspace App for Chrome OS.

v 1.4.2

Release Date: 16 Apr 2019

Resolved Escalations
  • AE-5068 – Audio on YouTube card is muted by default, when played on BrightSign devices.

Technical Limitations & Workaround

Audio Issues

When the audio does not play during YouTube video playback on the YouTube card, may be due to the policy settings on web browsers, where audio is blocked during video playback.

We recommend setting the autoplay policy to allow audio, when using the following browsers:


For enterprise users, would require the IT Administrator to set the policy to always allow autoplay with audio.
More information on how to do this here: (mass deployment policy)

For individual users, as the autoplay-policy flag had been removed from Chrome 76, users would be required to set the autoplay-policy flag via program arguments.

More information on how to do this here:


Navigate to Safari > Preferences > Websites tab. Ensure the “Auto-Play” option is set to “Allow All Auto-Play”.
More information on how to do this here:


Navigate to Menu > Preferences > Privacy & Security, and scroll down to the Permissions section. Click the “Autoplay” Settings button and select “Allow Audio and Video” as the default for all websites.
More information on how to do this here:

Video Issues

When the display shows “Video unavailable” when running a YouTube playlist, this may be caused by the first video in the playlist which does not allow embedding.

We recommend ensuring the first video in your YouTube playlist allows embedding.

To enable embedding on your YouTube video, access your YouTube Studio, and click “Details > More Options tab > Additional Options section”, and check the “Allow embedding” checkbox.

Technical Limitations

  • Keyboard controls are not supported on LG webOS 3.0 devices. 
  • Intermittent audio issues, such as audio being muted during playback on Surface Pro UWP devices.
  • Playback of audio from the next video content is played, when displaying the current content in the playlist on Surface Pro devices.
  • Close Captioning on YouTube 2.0 card does not function on BrightSign devices with firmware version 7.x. Ensure BrightSign devices are updated to firmware 8.x, and running Appspace 2.19 and above, for Close Captioning to work correctly.