These release notes provide information on the new features, enhancements, resolved escalations, and bug fixes completed in each release for the YouTube card, which is also an Appspace supported card.
Release Date: 21 Feb 2020
- AE-5792 – When one YouTube card is added to a playlist channel, and the channel is set to loop, the audio does not play on alternate loops, on BrightSign devices.
Release Date: 4 Sept 2019
A maintenance update to the YouTube card resolves an audio issue where audio from video content is muted by default even when the Media Zone widget audio checkbox has been checked.
- AE-5395 – Audio does not play during video playback, when running on Appspace App for PWA on Chrome web browsers.
- AE-5487 – YouTube card does not load on Appspace App for Chrome OS.
Release Date: 16 Apr 2019
- AE-5068 – Audio on YouTube card is muted by default, when played on BrightSign devices.
Technical Limitations & Workaround
When the audio does not play during YouTube video playback on the YouTube card, may be due to the policy settings on web browsers, where audio is blocked during video playback.
We recommend setting the autoplay policy to allow audio, when using the following browsers:
For enterprise users, would require the IT Administrator to set the policy to always allow autoplay with audio.
More information on how to do this here: https://dev.chromium.org/administrators/policy-list-3#AutoplayAllowed (mass deployment policy)
For individual users, as the autoplay-policy flag had been removed from Chrome 76, users would be required to set the autoplay-policy flag via program arguments.
More information on how to do this here: https://stackoverflow.com/questions/57455849/chrome-autoplay-policy-chrome-76
Navigate to Safari > Preferences > Websites tab. Ensure the “Auto-Play” option is set to “Allow All Auto-Play”.
More information on how to do this here: https://support.apple.com/en-my/guide/safari/ibrw29c6ecf8/mac
Navigate to Menu > Preferences > Privacy & Security, and scroll down to the Permissions section. Click the “Autoplay” Settings button and select “Allow Audio and Video” as the default for all websites.
More information on how to do this here: https://support.mozilla.org/en-US/kb/block-autoplay