Configure Appspace on Neat Devices with Pulse

Share on print
Share on facebook
Share on linkedin
Share on whatsapp
Share on email

This article provides Administrators with instructions to configure Neat devices managed by the Pulse cloud management platform with Appspace.


  • An Account Owner or Location Admin user role, with the Platform User license assigned.
  • Sufficient Device licenses when registering the device, and Content licenses if displaying premium content.
  • Ensure the device meets the manufacturer’s minimum hardware and technical specifications, as per our Supported Devices and Operating Systems article.
  • Ensure the device clock is set to automatically retrieve time from a Network Time Protocol (NTP) server, with the correct time zone in order for it to sync correctly with the Appspace server.
    • Appspace Cloud servers are configured to retrieve time from an NTP server by default. If an On-prem server is used, ensure the server is configured to retrieve time from an NTP server automatically.
    • Appspace timezone configuration includes time zones other than GMT. This enables users with daylight savings to adjust time accordingly.
  • Ensure your network is configured to allow Appspace Approved URLs and the relevant network ports.

Device Specific Requirements

  • An Admin account on the Neat Pulse cloud management platform.
  • Pre-enrolled Neat devices on the Neat Pulse cloud management platform.

Configure Neat Pad Devices

The following instructions are performed on your Neat Pulse cloud management platform.

  1. Log in to the Neat Pulse cloud management platform (
  2. Click Apps, and under Room availability, ensure the Appspace toggle is Enabled.
  3. Next, click Devices, and select the location of the Neat device.
  4. Select the desired Neat device, and navigate to the Device Settings section to perform the following configurations:

    • In Apps, select the Appspace app.
    • In Software, ensure the Channel is set to default, and the Enable Automatic Upgrades toggle switch is enabled.
  5. Once done, proceed to Register the Neat device with Appspace via the 6-character code displayed on the registration screen.

Related Articles