Contact Appspace Support

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For help with our Appspace platform or App, contact Appspace Support via one of the available support options listed:

  • New/Appspace Free Users
    Users new to Appspace, or anyone with an Appspace Free Account, may use the live chat option available on the Appspace website for quick help or search for assistance in this Knowledge Center.
  • Authorized Support Users
    Authorized Support Users with paid subscription accounts are encouraged to log in to the Account Management Portal to log and track your issues. Here you may do the following: 
    • Live chat – Users with an Appspace account
    • Create a support ticket
    • View logged support cases
    • Call our Regional Support Center

         Other support options for authorized support users:

    • Call our Customer Care Triage line at (800) 489-6141
    • Live chat on https://www.appspace.com/
    • Review our Knowledge Center articles. Use the search bar above.

See below for instructions on seeking assistance via: 

Note
If you want to find out more about our product, services, pricing, or you simply want to see a demo of Appspace, please click here instead.

Live Chat on www.appspace.com

If you are new to Appspace and need some help, you may chat with our support personnel via the chat option:

  1. Go to the Appspace homepage at https://www.appspace.com.
  2. When a Technical Support personnel is available,  the Chat with an Expert button will be displayed at the bottom right of the window. Click the button.
  3. In the Chat window, enter your first and last names, and an email address.
  4. Click the Start Chatting button to start a conversation with our personnel.

Live Chat – Appspace Account Users

Important
The Account Management Portal is only accessible to the Appspace Cloud Services Account Owner as well as designated Support Admins and Support Users. Refer to Grant User Access to Support Portal.

Follow the instructions below to chat with our technical support personnel:

  1. Access the Appspace Account Management Portal at https://account.appspace.com.
  2. Log in to the portal with your Appspace credentials, and click the Support tab.
  3. When a Technical Support personnel is available,  a chat icon will be displayed on the top right bar. Click the icon.
  4. In the Chat window that is displayed, click the Start Chatting button to start a conversation with our personnel.

Follow the instructions below to speak to an Appspace Support personnel:

  1. Go to the Appspace Account Management Portal at https://account.appspace.com.
  2. Log in with your Appspace credentials, and click the Support tab.
  3. Click the phone icon on the bottom right of your window.
  4. You may contact your Appspace regional technical support team via the phone number provided.

 

Create a Support Ticket

Important
The Account Management Portal is only accessible to the Appspace Cloud Services Account Owner and administrators/users with permissions. Refer to Grant User Access to Support Portal.

Follow the instructions below to log a support case: 

  1. Go to the Appspace Account Management Portal at https://account.appspace.com.
  2. Log in with your Appspace credentials, and click the Support tab.
  3. Click the CREATE A CASE button. 
     
  4. In the Create a Support Case window, enter the required information such as subject, description, region, and your Appspace environment (cloud/on-prem server). You may add any attachment, with a file size limit of 2MB.

    Note
    Please ensure the technical details and description of the issue are as specific as possible, to help our technical support team kickstart the troubleshooting process at our end and expedite your support request.
  5. Click Submit.
  6. Once the case is submitted, the respective technical support team will be in touch to help you resolve your issue.

View Logged Support Cases

Follow the instructions below to view your cases: 

  1. Click the Support tab.
  2. View all your support cases logged with us, below the CASE HISTORY section.
  3. Select any desired case listed to view its case details, add comments, or submit attachments.