Subscription, Licensing, and Account Management

The Account Management Portal enables Appspace cloud services Account Owners to directly access Appspace subscription and licensing information, without having to log in to the Appspace console, via our cloud-based site at https://account.appspace.com.

You only need your Appspace cloud services Account Owner credentials to log in.

Important
The Account Management Portal is only accessible by the Appspace cloud services account owners. Users who were invited into Appspace and assigned the Account Owner role will not be able to access this site.

However, any user invited by the Appspace cloud services Account Owner will be able to access the portal. Refer to Grant User Access to Support Portal.

The Account Management Portal also allows you to license Appspace on-prem servers, and define Device ID and Premium User ID allocations, based on your subscription plans.

The following illustrates the layout and interface of the Account Management Portal.

Overview

The Overview tab displays the company name and registration number, billing contact information, and plan information. The PLAN INFORMATION section displays your subscription type, subscription validity dates, and the number of IDs purchased with your plan, as well as storage and bandwidth information.

Further below, the User licenses, Device ID and licenses, Resource Usage comprising of both cloud and on-premise storage and bandwidth usages are displayed in a summarized table format, which is updated according to current usage statistics.

Note
Billing contact information is not available for an OMNI Free account. All other features on this page described below are available.

License Management

The License Management tab consolidates subscription and license management for on-prem and private cloud users. Here, users can view detailed information for each of their Appspace deployments, displayed in a tabled format.

Cloud services Account Owners can register and license new on-prem servers. You can also view a list of registered cloud, private cloud, and on-prem servers, with their server connectivity status, user and device licenses, instance usages, and the number of currently allocated IDs (for static servers), or the number of IDs used (for dynamic servers).

Below is a description of the connection status:

  • Online (green) – displays when a dynamic server is successfully checked-in during the scheduled sync, or when cloud-integration is enabled on a static server.

  • Offline (grey) – displays when a dynamic server fails to check-in after the 6 hour-scheduled sync, or when cloud-integration is disabled on a static server.

Note
  • On an Appspace cloud account, you will not be able to register and license a new server. The REGISTER NEW SERVER button will not be available, and only the cloud server will be listed.
  • In an OMNI Free account, only the Global ID Usage graph is displayed.
  • Deployments that are currently utilizing User IDs and Device IDs, would find them listed as Users (Legacy) or Device (Legacy) with the new AMP UI change.

For each on-premises server that has been registered and licensed, clicking the ellipsis next to it provides you the following additional options:

  • View license

  • Manage ID allocation

    The server’s Device and Premium User IDs can be increased or decreased by updating the server license.

    Important
    You can only increase, or decrease both the ID types at any one time. You cannot increase one ID type while decreasing the other, at the same time.

  • Deactivate server license

  • Enter pending receipt

    This option becomes available if you had not completed the last step of your license activation. You will be able to continue with the activation.

Support

The Support tab in the Appspace Account Management Portal, allows Cloud Services Account Owners to create and manage their own support tickets.

The Support page features 3 main components, which are:

  • Case History – View support ticket history. This page also has a button to create new support tickets, and a button to access the Appspace Knowledge Center.

    You can view all the cases that you created via this portal or through the phone, including open and resolved tickets. Cases are automatically sorted by “last updated” first, and can be filtered by status.

  • Create Case – Create support tickets via a simple and easy form. You can include an attachment (all file types) per new ticket.

  • Case View – View case activity for each case.

    • You can interact with the Appspace Support team by adding comments or uploading attachments. However, the comments cannot be edited, or deleted once you save it.
    • Only the Appspace Support team may resolve or close a case.
    • You can upload one attachment for each comment you make for a case.
    • All file types are accepted for an attachment.

  • Live Chat

    Live Chat is part of Support’s latest offering to paid subscription customers, that allow Cloud Services Account Owners and users with access to the Support page, to communicate directly with our support teams via the Account Management Portal.

    • Live Chat can be accessed from the navigation bar, or invoked through a case thread when discussing the case specifically.
    • Support personnel can create new cases based on a chat session, if the chat session isn’t related to an existing case.

Settings

The Settings tab allows Cloud Services Account Owners to configure various Appspace platform settings.

Permissions

The Permissions tab allows Account Owners to grant specific users access to the Support tab on this site.

Account Authentication

The Account Authentication tab allows Account Owners to configure Single Sign-On (SSO) for Appspace Cloud.

Once the SSO configuration is saved, a “View Metadata” button is displayed beside the Save button. Users may copy the metadata or download it.

Refer to Configure Single Sign-On (SSO) & Just-in-Time (JIT) for Appspace Cloud configuration information.

Billing

The Billing tab enables Account Owners to view their account information, subscription plans, and review their current billing history. Account Owners can also add their selected payment methods, currently supporting debit or credit cards, for their selected subscription plans.

Account Information

In the Account Information section, Account Owners are able to view their account information, and also perform the following actions:

  • Change Payment Method – Add or update the payment method that is used to make payments. Currently only supports debit or credit cards.
  • Enable Auto Pay – Allows payments for invoices to be made automatically. Only available once a payment method has been added.
  • Make a Payment – Allows for specific invoices to be paid, when the Auto Pay feature is disabled.

Subscriptions

The Subscription section displays the Appspace subscription plan that you are currently on. Depending on the subscription plan, a Change Subscription button may appear, allowing the subscription to be upgraded or to request for an upgrade.

Billing History

In the Billing History section, Account Owners can find a list of invoices and amount that is billed to their account, including if it has been paid or not. These invoices can also be downloaded and printed for physical record keeping.

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