The all-new Analytics module, which is part of the new Appspace 8.0 release, will provide console-based statistics for content, channels, enterprise messaging apps, users, devices, and the Appspace content portal, ideal for use in planning your own content and device strategies.

Widgets on the Analytics dashboard will display trends and data of the content usage and type, channel type and publishing statistics, enterprise messaging app statistics, and user and device activity details. Users will also have the option to click on each widget to view other statistics in detail, and filter data according to any selected time period. Depending on the widget, the data can be filtered using the following criteria.

  • By Account
  • By Date Range (Today/Last 7, 30 or 90 days/Last 12 or 24 months/Current or previous year)
  • By Channel
  • By Content

These analytics will also be available in the Channels module for each individual channel, and in any content editor window, displaying analytics for the selected channel or content, respectively.

In this first phase, users will only be able to view analytics data via these widgets.

Important
This Analytics module will only track data of content, channels, devices, and users, added to the console in Appspace 8.0 and later.

This article provides illustrations on navigating the Analytics dashboard and its widgets.

Prerequisite

Analytics Dashboard

Note
There will not be any data in a new system, and data will be minimal if the channel, device, user, or content has been newly added.

Click Analytics from the ☰ Appspace menu to access the Analytics module. This is the main Analytics dashboard that has several widgets displaying an overall summary of all the content, channels, enterprise messaging apps, users, devices, and the Appspace content portal, usage statistics.

 

The following are the main widgets displayed on this dashboard, which display a summary of usage statistics for the entire Appspace account:

  • Channels: Displays the current snapshot of how many channels are in the account and a breakdown by type.
  • Content: Displays the current snapshot of how many individual content items are in the account and a breakdown by type.
  • Apps: Displays the current snapshot of posts that have been made to enterprise messaging apps. It also displays the total number of Apps connected (passports) and the number of connected chats (channels in enterprise messaging apps)
  • Devices: Displays the current snapshot of how many devices are registered to the account and a breakdown by their health status.
  • Users: Displays the current snapshot of how many users are registered to the account and the number of user groups.

You may click on the link below each widget or select an option from the Analytics drop-down menu to view statistics for the following:

Content

The Content analytics page displays the following analytical widgets:

Trend widgets: 

  • Active Authors: Tracks the number of unique users that have authored content in the channel over the specified time period. It displays the total number with an up/down trend percentage.
  • Content Added: Tracks the number of content items created or uploaded over the specified time period. It displays the total number with an up/down trend percentage.

Widgets:

  • Most Active Authors: Tracks the number of channel updates made over the specified time period. It displays the total number with an up/down trend percentage.
  • Content Added by Period: Tracks the number of content items created over the specified time period. It displays the number of items created broken down in smaller time slices to show a trend.
  • Content Added by Type: Tracks the number of content items created over the specified time period. It displays the total number with a breakdown by type. It will show individual totals on mouseover.
  • Cards Created by Template: Tracks the cards created over the specified time period. The data is broken down by template. It displays the top 5 templates used as well as the total number of cards created, based on those templates.
  • Cards Created by Template Type widget: Tracks the cards created over the specified time period. The data is broken down by template type. It displays the top 5 templates type used as well as the total number of cards created, based on those template types.

Channels

The Channels analytics page displays the following analytical widgets:

Trend widgets: 

  • Active Editor: Tracks the current number of unique users that have edited a channel. It shows the total number and an up/down trend percentage over the set time period.
  • Channel Updates: Tracks the number of channel updates made over the specified time period. It displays the total number with an up/down trend percentage.
  • Content Allocation: Tracks the number of content allocations made over the specified time period It displays the total number with an up/down trend percentage.

Widgets:

  • Most Active Editors by Updates: Tracks the number of updates an editor makes to a channel. It displays the top 5 most active editors and their total number of updates made over the specified time period.
  • Most Active Channels: Tracks the number of channel updates made over the specified time period. It displays the top 5 most updated channels and the total updates made to each.
  • Latest Active Channels: Tracks the number of channel updates made over the specified time period. It displays the top 5 least updated channels and the total updates made to each.
  • Content Allocations by Period: Tracks the number of content allocations made over the specified time period. It displays the number of updates made broken down in smaller time slices to show a trend.
  • Content Allocations by Type: Tracks the number of content items allocated to channels over the specified time period. It displays the total number with a breakdown by type. It will show individual totals on mouseover.
  • Content Allocated by Template: Tracks the cards allocated to channels over the specified time period. The data is broken down by template. It displays the top 5 templates used as well as the total number of cards allocated, based on those templates.
  • Content Allocated by Template Type: Tracks the cards allocated to channels over the specified time period. The data is broken down by template type. It displays the top 5 templates type used as well as the total number of cards allocated, based on those template types.
  • Content Approvals: Tracks the number of channel approvals over the specified time period. It displays the total number and a breakdown of approval status as well as the average response time.

Apps

The Apps analytics page gathers data from the newly launched Appspace content portal and enterprise messaging apps, and displays the following analytical widgets:

Trend widgets: 

  • Total Views: Tracks the number of unique content views in the Appspace content portal. It displays the total number with an up/down trend percentage.
  • Total Posts: Tracks the number of posts made to enterprise messaging apps. It displays the total number with an up/down trend percentage.

Widgets:

  • Content Views by Period: Tracks the number of content views in the Appspace content portal over the specified time period.
  • Most Viewed Content: Tracks the number of views in the Appspace content portal over the specified time period. It displays the top 5 most viewed items and their view count.
  • Most Viewed Channel: Tracks the number of views in the Appspace content portal over the specified time period. It displays the top 5 most viewed channels and their view count.
  • App Posts: Tracks the number of posts made to enterprise messaging Apps over the specified time period. It displays the number of posts broken down in smaller time slices to show a trend.
  • App Posts by Content Type: Tracks the number of posts made to enterprise messaging Apps over the specified time period. The data is broken down by content type.
  • App Posts by Chat: Tracks the number of posts made to enterprise messaging Apps over the specified time period. The data is broken down by individual chats (target channels in messaging Apps).  It displays the top 5 chats, as well as their total number of posts.

Devices

The Devices analytics page displays the following analytical widgets:

Trend widgets: 

  • Devices Registered: Tracks the number of devices registered over the specified time period. It displays the total number with an up/down trend percentage.

Widgets: 

  • Device Count by Period: Tracks the number of devices registered over the specified time period. It displays the number of devices broken down in smaller time slices to show a trend.
  • Devices by Type: Tracks the number of devices over the specified time period It displays the total number with a breakdown by type. It will show individual totals on mouseover.

Users

The Users analytics page displays the following analytical widgets:

Trend widgets: 

  • Logins: Tracks the number of user logins over the specified time period. It displays the total number with an up/down trend percentage.
  • Users Registered: Tracks the number of user accounts over the specified time period. It displays the total number with an up/down trend percentage.

Widgets: 

  • Most Active Users by Login widget: Tracks the number of user logins over the specified time period. It displays the top 5 most active users and their login count.
  • Total Users Logins widget: Tracks the number of user logins over the specified time period. It displays the number of logins broken down in smaller time slices to show a trend.
  • Total Users widget: Tracks the number of users over the specified time period. It displays the number of users broken down in smaller time slices to show a trend.

Playlist Channel Analytics

You may now also view detailed analytics for each playlist channel.

  1. Go to Channels from the ☰ Appspace menu, select any desired playlist channel, and click the Analytics tab.
  2. You may click the Activity Period drop-down, to select a different time period to get a better insight into the usage of the channel within that time frame.

Trend widgets: 

  • Total Views: Tracks the number of unique content views in the Appspace content portal. It displays the total number with an up/down trend percentage.
  • Active Editor: Tracks the current number of unique users that have edited a channel. It shows the total number and an up/down trend percentage over the set time period.
  • Channel Updates: Tracks the number of channel updates made over the specified time period. It displays the total number with an up/down trend percentage.
  • Content Allocation: Tracks the number of content allocations made over the specified time period It displays the total number with an up/down trend percentage.

Widgets: 

  • Most Viewed Content: Tracks the number of views in the Appspace content portal over the specified time period. It displays the top 5 most viewed items and their view count.
  • Most Active Editors by Updates: Tracks the number of updates an editor makes to a channel. It displays the top 5 most active editors and their total number of updates made over the specified time period.
  • Channel Allocations by PeriodTracks the number of channel allocations made over the specified time period. It displays the number of updates made broken down in smaller time slices to show a trend.
  • Channel Allocations by Content TypeTracks the number of content items allocated to channels over the specified time period. It displays the total number with a breakdown by type. It will show individual totals on mouseover.
  • Content Allocated by Template: Tracks the cards allocated to channels over the specified time period. The data is broken down by template. It displays the top 5 templates used as well as the total number of cards allocated, based on those templates.
  • Cards Allocated by Template Type: Tracks the cards allocated to channels over the specified time period. The data is broken down by template type. It displays the top 5 templates type used as well as the total number of cards allocated, based on those template types.
  • Number of Content Posted to Apps: Tracks the number of posts made to Connect Apps over the specified time period It displays the number of posts broken down in smaller time slices to show a trend.

Individual Content Analytics

You may now also view detailed analytics for each content added to the Library or playlist channel.

  1. Go to Library from the ☰ Appspace menu and double-click any content to view it’s content editor window, and select the Analytics tab.
  2. You may click the Activity Period drop-down, to select a different time period to get a better insight into the usage of the content within that time frame.

Trend widgets: 

  • Total Views: Tracks the number of unique content views in the Appspace content portal. It displays the total number with an up/down trend percentage.
  • Channel Allocations: Tracks the number of channels the piece of content has been allocated to. It displays the total number with an up/down trend percentage.

Widgets: 

  • App Views: Tracks the number of content views in the Connect Portal over the specified time period. 
  • Channel Allocations by PeriodTracks the number of channel allocations made over the specified time period. It displays the number of updates made broken down in smaller time slices to show a trend.
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