Account Management Portal Release Notes

These release notes provide information on the new features, enhancements, resolved escalations, and bug fixes completed in each release for the Account Management Portal.

Sept 14th, 2019

Settings page

A new Settings page has been created in the Account Management Portal, which would allow Account Owners to configure various Appspace platform settings from a single location.

The following tabs will be moved to the Settings page.

Permissions tab
  • Account Owners can grant access permissions to specific users who are non-Account Owners, to the Support Portal page.
Account Authentication tab
  • Account Owners can configure SSO for Appspace and enable pass-through authentication.

July 20th, 2019

Entitlement UI updates for Cloud Storage and Bandwidth Users

Account Management Portal users will now be notified if they have reached their threshold limits for cloud storage and bandwidth via a notification message, and visually through color changes to the doughnut chart.

Below is a list of threshold percentages that will trigger an alert notification action.

June 1st, 2019

License Management UI

A UI bug in the License Management page that displays the warning text in blue instead of white, has been fixed.

April 27th, 2019

Customer Support UI

A UI bug in the Customer Support page has been fixed, allowing browsers with screen widths less than 768 pixels to display the Call to Action briefcase icon when no support tickets are present.

March 30th, 2019

Customer Support UI

The Customer Support page receives a minor UI updates to icons, help text, and the color scheme, that provide a better user experience.

March 9th, 2019

License Management UI

A minor UI update that resolves the instance name in the License Management tab being change to white during a mouse over, on private cloud and on-premises deployments.

January 26th, 2019

Entitlement UI updates for Devices and Platform Users

Account Management Portal users will now be notified if they have reached their threshold limits for Devices and Users usage via a notification message, and visually through color changes to the doughnut chart.

Below is a list of threshold percentages that will trigger an alert notification action.

 

January 5th, 2019

Display ID Usage for Devices and Platform Users

The GLOBAL USAGE section, in addition to displaying the number of IDs that are allocated, now displays the actual number of IDs that are in use for both Devices and Platform Users.

Instantly View On-Prem Instance Information

The on-prem listing page now offers users the ability to instantly view the following information for each on-prem instance:

Static Server

  • Devices In Use
  • Devices Allocated
  • Platform Users In Use
  • Platform Users Allocated
  • Last Synced
  • On-prem version

Dynamic Server

  • Devices In Use
  • Platform Users In Use
  • Last Synced
  • On-prem version

December 15th, 2018

Navigate to Appspace Console

Users can now navigate to the Appspace console from the Account Management Portal via the Appspace icon (next to the profile icon) in the menu bar.

December 8th, 2018

Implementation of persistent login sessions

The Account Management Portal now has persistent login sessions, enabling users that are logged on to the portal to navigate directly to different tabs within the Account Management Portal without having to re-login.

Users also do not need to login to the Appspace console while logged in to the Portal; access is automatic. This works vice versa.

If a user selects ‘remember me’ when logging into Appspace Cloud and then clicks on the ‘Go to Account Management Portal (AMP)’ link from the dashboard, they will be automatically logged in to the Portal.

Managing support portal users

Account Owners will be allowed to grant permissions to access the Support page only to a certain number of people based on their subscription plan.

Oct 6th, 2018

Instance Environment Type

We have now included the environment type for each activated instance listed in the License Management page. Account Owners may now quickly identify their Appspace server instance environment type, whether it is on a public cloud, private cloud, or on-premises.

September 22nd, 2018

Live Chat

Live Chat is part of Support’s latest offering to paid subscription customers, that allow Account Owners and users with access to the Support page, to communicate directly with our support teams via the Account Management Portal.

  • Live Chat can be accessed from the navigation bar, or invoked through a case thread when discussing the case specifically.
  • When active, the Live Chat window is displayed throughout the Account Management Portal, and a transcript is generated once the session is over.
  • Support personnel can create new cases based on a chat session, if the chat session isn’t related to an existing case.

September 1st, 2018

Billing Page

The all new Billing tab allows Account Owners to perform online payments, review current billing information, and change subscription plans.

The Billing page features the following main components:

Important
Omni-Free Account Owners can now upgrade their subscription to an Appspace Express plan directly from the Billing tab.

Billing overview

View the current subscription plan, upcoming charges, payment history, and manage payment methods.

Payment method

  • Manage payment methods. Only one credit card details can be stored at any one time, needed for subscription renewals. You cannot remove the details, but may replace it with another credit card.

Upcoming charges

  • View future subscription and overages charges.

Billing history

  • View history of billings that have been invoiced.
  • All billings that have been invoiced regardless of payment type (full, partial, or unpaid) are displayed here.

Changing subscription

  • Change subscription plans.
  • Only available to Account Owners on an Omni-Free subscription plan.

April 29th, 2019

Account Portal 29th April 2018 is a minor internal release that contains optimizations and bug fixes.

April 14th, 2019

Support Page

Permission management

Account Owners are now able to grant specific users, whom are non-Account Owners, permissions to access the Support Portal page.

  • Account Owners are able to view all cases, and have the ability to filter cases based on the case creator.
  • Users, whom are non-Account Owners, but have accessed to the Support Portal, have the ability to create, view, and manage cases that they created themselves.

March 19th, 2019

Support Page

The all new Support tab in the Appspace Account Management Portal, allows Account Owners to create and manage their own support tickets.

The Support page features 3 main components, which are:

  • Case History – View support ticket history. This page also has a button to create new support tickets, and a button to access the Appspace Knowledge Center.You can view all the cases that you created via this portal or through the phone, including open and resolved tickets. Cases are automatically sorted by “last updated” first, and can be filtered by status.

  • Create Case – Create support tickets via a simple and easy form. You can include an attachment (all file types) per new ticket.

  • Case View – View case activity for each case.
    • You can interact with the Appspace Support team by adding comments or uploading attachments. However, the comments cannot be edited, or deleted once you save it.
    • Only the Appspace Support team may resolve or close a case.
    • You can upload one attachment for each comment you make for a case.
    • All file types are accepted for an attachment.