Setup Digital Signage in Conference Rooms for Crestron AirMedia/Mercury

This article provides instructions to configure and register Crestron AirMedia 2.0 devices, such as AirMedia presentation systems; AM-200, AM-300, and Crestron Mercury, with the Appspace App.

The Crestron AirMedia 2.0 solution combines conferencing and collaboration tools all in one console. Thus, Appspace provides you with an avenue to display playlist channels as digital signage in the background on Crestron’s HDMI display while the room is in conference or otherwise.

The Appspace App is handled by Crestron’s built-in admin console, and is configured to run on its PPUX browser. The Appspace App downloads all content and data via browser caching or streaming only, and does not have a local cache on the Crestron device(s).

You can configure to run the digital signage in one or both the modes listed below:

  • Signage as a Background: The signage is turned on when the room is occupied and the Crestron conference collaboration tools are in use. When this mode is enabled, the Appspace App is displayed on the larger part of the screen, while the Crestron information is maintained at the bottom.
  • Signage in Standby: The signage is displayed in full screen while the conference room is empty and the device is asleep.
You may then choose to use one playlist channel for both implementations, or two different playlist channels for each implementation.
 
Important
The Appspace App for Crestron AirMedia 2.0 is only designed and tested for playlist channels; thus we do not support:
  • Room scheduling cards
  • Advanced channels or live stream channels
  • Videos, alerts, device tasks, or playout metrics
  • All Community cards
 

Prerequisites

  • The device must meet the manufacturer’s minimum hardware and technical specifications, as well as the Appspace App’s minimum requirements. Please refer to Appspace App requirements.
    • Supported Crestron AirMedia 2.0 devices:
      • Crestron AM-200
      • Crestron AM-300
      • Crestron Mercury

        Important
        To maintain the integrity of the local storage on the device, the registration information is written to the permanent storage on a timer. After a device is registered to Appspace, please do not remove power or reboot it for at least one (1) hour.
  • Create a playlist channel.
    • Create one playlist channel for both display modes (Signage as a Background and Signage in Standby). You can name the channel as desired.
    • Create two different playlist channels for each display mode:
      • The channel that runs in the background must be named: crestron-occupied
      • The channel that runs in standby must be named: crestron-unoccupied

        Note
        Please also refer to the Content Best Practices section below.

  • An active Appspace account, with sufficient User IDs for user mode, or Device IDs for device mode.
  • An active Internet connection.
  • It is recommended that the device clock is set to automatically retrieve time from a Network Time Protocol (NTP) server, with the correct time zone, in order for it to sync correctly with the Appspace server.

    Note
    • Appspace cloud servers by default retrieve time from a NTP server. If an Appspace on-premises server is used, ensure the server time is automatically retrieved by a NTP server.
    • Appspace has updated the timezone configurations, which now includes timezones other than GMT. This enables users with daylight savings to adjust the time accordingly.

      For more information, please refer to the Appspace 7.1-ac.8 Release Notes

  • Please ensure your network is configured to allow Appspace whitelist URLs and the relevant network ports.
  • On your proxy server, whitelist the hostnames listed in the ‘How to set up networks with SSL content filters’ section in the following article: https://support.google.com/chrome/a/answer/3504942#sslinspection

Configure Crestron AirMedia 2.0 devices

Follow the instructions below to enable Appspace App on the Crestron devices:

  1. Enter in the Crestron device IP address in your web browser to access the Crestron web console.
  2. Click the Settings icon on the top right corner, and select Device Administration.

    Note
    Skip this step if you’re using a Crestron Mercury device, or if the login screen is displayed immediately after the IP address is entered in your web browser.
  3. Click Sign In and enter in the Crestron device credentials.
  4. In the side panel menu, click APPSPACE, and enable the Appspace Integration.

    • Select your Account Location:
      • Public Cloud – Select this if you are on Appspace cloud.
      • Private Instance – Select this if you are on Appspace private cloud.
    • Enable one or both the following signage display modes:
      • Signage in Standby:

        In this mode the Appspace App runs full screen while the device sleeps.
        Ensure the correct standby mode, Occupancy Based With Signage, is selected for signage in standby to work properly.

        To configure the standby mode, navigate to AVF > System > Power Settings, and select Occupancy Based with Signage from the Standby dropdown menu.


      • Signage as a Background:

        In this mode the Appspace App takes over the majority of the screen, while the Crestron conference collaboration tool is maintained at the bottom.

        Note
        By default there is a gray overlay on screen above the Appspace content, this is to provide better visibility for the Crestron conference meeting room information on display.

        The gray overlay can be disabled in the Crestron with web console, by disabling the Show Background Overlay option in AVF > Touch Screen and Display > Display Customization.

  5. Click Save Changes to reboot the device.

  6. Once successfully connected, the Appspace App device registration page is displayed. Follow the instructions in the Register a device article (from Step 2 onwards) to register your device.

  • If you are using only one playlist channel for both display modes (Background and Standby), select the playlist channel created earlier in the Assign a channel field.
  • If you are using two different playlist channels for each display mode, select Users can browse published channels in the Assign a channel field.

    Important
    To maintain the integrity of the local storage on the device, the registration information is written to the permanent storage on a timer. After a device is registered to Appspace, please do not remove power or reboot it for at least one (1) hour.
  1. Publish and assign the Crestron device to your playlist channel(s). Please refer to the Publish a channel article.

    Note
    Once registered, the device health will show as offline in the Appspace console because the Appspace App is only online when called upon.