Alerts is an Appspace feature that can enable system-wide global alerts such as the broadcast of important or critical messages such as executive communications, weather warnings, or emergency announcements across a network, immediately or at a scheduled time to target devices, via a channel. An alert broadcast will automatically take over the channel that is currently running on the device and display a full-screen message.
To configure an alert, you must first define your messaging categories and allocate color codes to them, i.e. Fire Alert, Emergency Evacuation Messaging, Service Expiry Notification, and such. You then create a messaging template and categorize it according to the messaging category you created. Finally, you broadcast the message across your network on a channel.

On the Alerts dashboard, you can:

  • Create broadcast messages targeted to all sites, a group of sites, or a single site.
  • Sync broadcast messages to registered sites within Appspace.
  • View active and scheduled broadcasts.
  • Use the Broadcast Trigger API to generate a web handler based on the user’s selection of the site and broadcast template. Once configured, external systems utilize the API method call, in the form of a URL, to instruct Alerts to broadcast the selected template to the chosen site(s).
  • Deactivate broadcasts currently in progress.

The following are content file types supported on Alerts.

  • Images – JPEG, JPG, PNG, TIFF
  • Cards – Announcement card, Web View card
This article provides instructions to create and broadcast alerts. You can also trigger a broadcast using a custom URL on a web browser. Follow the instructions below to configure alerts:

Prerequisites

  • Account Owner or Portal Administrator role in Appspace.
  • Supported content: Images, Announcement card, or Web View card only.
  • Supported on all Appspace App driven devices.

Important
Cards are supported in Alerts with Appspace App 1.21 and later only.

Note
  • 1 – Alerts on a card is only broadcasted after a few attempts.
  • 2 – Alerts on a card deactivates automatically after broadcasting for about 5 seconds.
Note
Cards are supported in Alerts with Appspace App 1.21 and later only.

Create Alert Category

  1. Log in to the Appspace console.
  2. Select Alerts from the Appspace menu, and click the Categories tab.

  3. Click the ADD button.

  4. Enter in a Name and Description, and select a unique color from the color picker for this alert category.

  5. Click Save.

  6. Proceed to create a template.

Create Alert Template

  1. Select Alerts from the Appspace menu, and click the Templates tab.

  2. Click the ADD button.

  3. Enter in a name, and select a category from the drop-down menu.

  4. Click the Browse icon to select a desired content for the broadcast message.

  5. Click Save.

  6. Proceed to configure the broadcast settings.

Configure Alert Broadcast Settings

  1. Select Alerts from the Appspace menu, and click the Dashboard tab.

  2. Select the desired site (device group), and click the Broadcast button.

  3. Select an alert template from the Template drop-down menu.

  4. Enter in the duration of the broadcast in the Timeout field, or check the Manual deactivation only checkbox to force a manual deactivation to end the broadcast.

  5. In Schedule, select either Broadcast Now to immediately broadcast the alert, or Schedule, where a DateTime Zone, and Recurrence must be entered.

  6. Click Save.

    Depending on the selected Schedule option, the Alerts broadcast may activate immediately, or scheduled into the system to be triggered at a later time.

Note
  • Repeat this process as many times as needed until you’ve defined all scheduled message broadcasts needed for your organization’s broadcasting needs.
  • Assigned broadcasts on parent sites will also be saved to their child site(s). However, this inheritance will be over-ridden when a child site is assigned a different broadcast template altogether.

Create Broadcast Trigger URL

The Broadcast Trigger API is part of Alerts and is used to generate a web handler based on the user’s selection of the site and broadcast template. A resulting web handler will then be generated with the proper Site ID and Broadcast ID.

By selecting the Trigger icon on the target site containing a broadcast, it will automatically generate an API method call in the form of a URL. When an external system calls the API method, it will instruct Alerts to broadcast the selected template to the chosen site(s).

  1. Click Alerts from the Appspace menu, and click the Dashboard tab.

  2. Select the desired site, and click the Trigger button.

  3. Select an alert template from the Template drop-down menu.

    Two trigger URLs will be generated under ActivationUrl and DeactivationUrl. You can use these URLs to activate or deactivate the broadcast via a web browser.

  4. To activate the alert, copy and paste the ActivationUrl on a web browser.

  5. To deactivate the alert, copy and paste the DeactivationUrl on a web browser.

Note
Each template corresponds to its unique activation and deactivation URL.