Appspace 8’s native integration with the Webex Teams enterprise messaging app allows companies to publish relevant content (messaging, videos, charts) via Appspace Channels directly to a Webex Teams’ chat space. This integration is ideal for engaging remote workers and keeping the team informed, engaged, and up-to-date, with unified team communications regardless of where they are located globally.

Note
Read more about the integration architecture and how it all connects here in the Appspace Integration with Enterprise Messaging Apps.

This article provides instructions to configure Appspace for integration with Webex Teams.

Important
For On-Prem 7.2 users, this feature is available as part of a Limited Release plan, and will be made available upon request only. Do contact your Appspace Customer Success Manager if you would like to use this feature on your on-prem instance.

Prerequisites

  • Appspace Account Owner permissions to authenticate the enterprise messaging app.
  • Appspace Publisher permissions to publish playlist channels to Webex Teams.
  • Access to a Webex Teams account, with the necessary permission to add the Appspace App bot to Webex Teams chat rooms.
  • Appspace playlist channel(s).  Only a playlist channel is supported for this integration.
  • Log in to the Appspace console.

Security and Scope

Your privacy is very important to us. To this end, Appspace is committed to protecting the confidentiality and security of your communications.
  • We never store your login information
    During the account authentication process, you will be asked to enter your credentials for your Webex Teams account. However, Appspace will not store those credentials. Instead, Appspace will receive an API token, which it will use for future communications.
  • We request granular access to your organization
    Appspace does not request broad permissions to your organization. The integration only has the permissions required to perform its operation, which is to post content from the Appspace console into the Webex Teams spaces/channels/chats.
  • One way communication protects the privacy of your data
    Appspace is unable to see any messages in a channel/space/chat that are not directed to it, and can only see the messages shared via Appspace.

Configure Appspace-Webex Teams Integration

Authenticate Webex Teams Account

Note
Appspace recommends to use a service account with access to all private channels/chat rooms in this app, to create this authentication service for the Appspace bot. This will ensure Appspace is able to publish content to any newly created channels/chat rooms.

Follow the instructions below to configure and link Appspace to the Webex Teams enterprise messaging app.

Note
Appspace Account Owner permissions are required.
  1. Click the Appspace menu, and select Admin > Integration, and click the Passports tab.
  2. Click the +ADD button.
  3. In the Select an App to Create a New Passport window, click Webex Teams. You may click the Publishing tag to filter results.
  4. In the Account Settings tab, click the CONNECT ACCOUNT button to authenticate Appspace to Webex Teams. You may need to sign in with your Webex Teams credentials if you’re currently not signed in.
  5. Click the Allow button in the Webex Teams permissions window to grant Appspace integration permissions.
  6. Once complete, you’ll be returned to the Account Settings tab.
  7. In the Account Settings tab, you can perform the following actions;
    • Change the name of the Webex Teams integration, by entering a different name in the Name field.
    • View the Account ID of the Webex Teams integration.
    • View the App Permissions granted to Webex Teams.
    • View and refresh the Status of the Webex Teams integration.
    • Remove the Webex Teams integration, by clicking the Remove Account button. Refer to the Remove Appspace-Webex Teams Integration section below.
  8. In the Permissions tab, you may grant any user or user group the permissions to view or manage this integration.
    • Enter and select the users or user groups from the drop-down list, and select the permissions to grant from the Select permissions drop-down menu.
    • You may also view and remove the users or user groups that have already been granted permissions.
  9. Proceed to the Configure Channel Publishing Settings for Webex Teams section below.

Configure Channel Publishing Settings for Webex Teams

Follow the instructions below to configure the publishing settings for Webex Teams.

Note
Publishing to Apps is only available for playlist channels. Appspace Account Owner or Publisher permissions are required.
  1. Click the Appspace menu, and select Channels.
  2. Select the desired playlist channel you wish to publish.
  3. Select the Publish tab, and click the Apps sub-tab.
  4. Click the PUBLISH TO AN APP button.
  5. In the Select App window, select the Webex Teams app integration created above, and the chat room to publish the content to from the Select a chat drop-down menu.
  6. Click Show Settings to view additional publishing settings.
  7. In the Post Format section, configure the following:

    • Configure which elements from an Appspace content are included in published posts:
      • Title
      • Article
      • Channel – Displays the Channel Name in the post
      • Thumbnail
        Note
        All four display elements are selected by default, however at least one display element must be selected from the drop-down menu.
    • Configure if the content article or caption should be displayed in published posts:
      • Caption Only (Default)
      • Full Article
    • Configure what happens when a viewer clicks the title of the published post:
      • Do nothing
      • Open in Appspace Portal (Default) – Redirects user to the Appspace content portal to view the post content in detail.
      • Open Content Referral Link – Redirects user to the referral link set in the content.
      • Open Content Referral Link, fallback to the Appspace Portal – Redirects user to the referral link set in the content, or the Appspace Portal.
    • Configure what happens when a viewer clicks the title of the published post:
      • Do nothing
      • Open in Appspace Portal (Default) – Redirects user to the Appspace content portal to view the post content in detail.
  8. In the Content Rules section, configure the following:

    • If you would like to Schedule content, select the time zone as this will be used for scheduling, allowing content to be published to the chat room at a predetermined time, according to the scheduling rules set in the playlist channel.
    • If you would like to Restrict content by type, configure the content type you wish to restrict in the published post, select one of the following content types:
      • Images
      • Videos
      • Cards
    • If you would like to Restrict content using tags, enter the content tags of the content that is allowed to be published to the chat room. Content not containing the listed content tags, will not be published in the post.
    • If you would like to Exclude content using tags, enter the content tags of the content that is not allowed to be published to the chat room. Content containing the listed content tags, will not be published in the post.
  9. In the Updating Content section, select what happens when the posted content is updated (after the post was initially published) in the Appspace console:
    • Update post (Default) – Updated content is republished to the existing post in the chat room.
    • Do nothing – Content is not updated in the post.
  10. In the Removing Content section, select the action to perform:

    • Select what happens when content is removed from a playlist channel:
      • Remove Posts (Default) – Remove the post and content published in the chat room.
      • Keep Posts – Do nothing, and keep the post and content published in the chat room.
    • Select what happens when a playlist channel is unpublished from Webex Teams:
      • Remove Posts (Default) –  Remove the published post from the chat room.
      • Keep Posts – Do nothing, and keep the published post in the chat room.
  11. Click SAVE.

Access Channel Publishing Settings for Webex Teams

  1. Click the Appspace menu, and select Channels.
  2. Select the playlist channel that is publishing to the Webex Teams chat room.
  3. Select the Publish tab, and click the Apps sub-tab.
  4. Click CONFIGURE on the selected Webex Teams app integration.

Post Content to Webex Teams Chat Room

Note
Appspace Account Owner, Publisher, or Editor permissions are required.

Post New Content

Follow the instructions below to add new content to the configured channel and post it automatically to the Webex Teams chat room.

  1. Click the Appspace menu and select Channels.
  2.  Select the playlist channel configured with the above publishing settings.
  3. In the Edit tab, click +ADD, and select, create, or upload content to the playlist channel.
  4. The content will be automatically published to the Webex Teams chat room.

Post Existing Content

Follow the instructions below to publish content already added to the configured channel but not posted to the Webex Teams chat room.

  1. Click the Appspace menu and select Channels.
  2.  Select the playlist channel configured with the above publishing settings.
  3. In the Edit tab, select the desired content to publish, and click the enterprise messaging app icon.
  4. Click Post to All Apps.
  5. The content will be automatically published to the Webex Teams chat room.

Repost Content

Follow the instructions below to republish content that was previously posted to the Webex Teams chat room.

  1. Click the Appspace menu and select Channels.
  2.  Select the playlist channel configured with the above publishing settings.
  3. In the Edit tab, select the desired content to publish, and click the enterprise messaging app icon.
     
  4. Click Repost to all apps.
  5. The content will be automatically published to the Webex Teams chat room.

View Content History

Follow the instructions below to view content history previously posted to the enterprise messaging app chat rooms.

  1. Click the Appspace menu, and select Channels.
  2. Select the playlist channel that is publishing to Apps.
  3. Select the Publish tab, and click the Apps sub-tab.
  4. Click History to view all content previously posted to the enterprise messaging app chat rooms.

View Content in Webex Teams Channel

In the Webex Teams chat room, the Appspace publishing bot will publish content depending on the publishing Post Format settings configured earlier by the administrator in the Configure Channel Publishing Settings for Webex Teams section above.

Link to Appspace Content Portal

If the Post Format settings were configured to “Open in Appspace Web App” when the post title or thumbnail is clicked, then when a viewer/user in the chat room clicks the post, they will be redirected to the Appspace Content Portal.

Note
Viewers must have an Appspace user account to login and view the content published to them on the Appspace content portal. For first time visitors to Appspace, using SSO with Just-In-Time turned on will provision them into the Appspace console with basic access. Once the user validates with their IdP, they will have access to published content via the portal.

Read Post in Webex Teams Chat Room

If the Post Format settings were configured to display “Full Article” and “Do nothing” when the post title or thumbnail is clicked, then when a viewer/user in the chat room clicks the post nothing will happen. But they will be able to read the entire contents of the post in the Webex Teams chat room window.

Remove Appspace-Webex Teams Integration

Unpublish Content from Webex Teams Chat Room

Note
Appspace Account Owner/Publisher permissions are required.

The instructions below show you how to unpublish content to the Webex Teams chat room.

  1. Click the Appspace menu, and select Channels.
  2. Select the playlist channel, which has been published to a Webex Teams app.
  3. In the Edit tab, select the desired content, and click the enterprise messaging app icon.
  4. Click Remove post from all apps to remove the content from the chat room.

Unpublish Webex Teams App from Channel

Note
Appspace Account Owner/Publisher permissions are required.

The instructions below show you how to remove the published playlist channel from Webex Teams chat room.

  1. Click the Appspace menu, and select Channels.
  2. Select the playlist channel, which has been published to a Webex Teams app.
  3. Click the Publish tab, and click the Delete icon next to the selected Webex Teams chat room.
  4. Click OK to confirm the removal.

Delete Webex Teams Authentication from Appspace

Note
Appspace Account Owner permissions are required.

The instructions below show you how to delete the Webex Teams enterprise messaging app integration from Appspace.

  1. Click the Appspace menu, and select Admin > Passports.
  2. Click the ellipsis for the desired Webex Teams integration, and click Delete.
  3. Click OK to confirm deletion.
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