Note
If you want to find out more about our product, services, pricing, or you simply want to see a demo of Appspace, please click here.

For help with our platform or App, you may contact Appspace Support via one of the available support options listed. Users new to Appspace, or anyone with an Appspace Free Account, may use the live chat option available on the Appspace website for quick help.

Users with paid subscription accounts are encouraged to contact us via the Account Management Portal, to ensure your cases can be logged and tracked via the portal.

Live Chat

If you are new to Appspace and need some help, you may chat with our support personnel via the following:

  1. Go to the Appspace homepage at https://www.appspace.com.
  2. When a Technical Support personnel is available,  the Chat with an Expert button will be displayed at the bottom right of the window. Click the button.
  3. In the Chat window, enter your first and last names, and an email address.
  4. Click the Start Chatting button to start a conversation with our personnel.

Live Chat – Appspace Account Users

Important
The Account Management Portal is only accessible by the Appspace Cloud Services Account Owner. Users who were invited into Appspace and assigned the Account Owner role will not be able to access this site.

However, any user invited by the Appspace Cloud Services Account Owner will be able to access the Portal. Refer to Grant User Access to Support Portal.

Follow the instructions below to chat with our technical support personnel: 

  1. Access the Appspace Account Management Portal at https://account.appspace.com.
    Alternatively, if you are logged in to Appspace Cloud (https://cloud.appspace.com), click the Quick Actions menu on the top right, and select Get Support.
  2. Log in to the portal with your Appspace credentials, and click the Support tab.
  3. When a Technical Support personnel is available,  a chat icon will be displayed on the top right bar. Click the icon.
  4. In the Chat window that is displayed, click the Start Chatting button to start a conversation with our personnel.

Log a Support Case

Important
The Account Management Portal is only accessible by the Appspace Cloud Services Account Owner. Users who were invited into Appspace and assigned the Account Owner role will not be able to access this site.

However, any user invited by the Appspace Cloud Services Account Owner will be able to access the Portal. Refer to Grant User Access to Support Portal.

Follow the instructions below to create a support case: 

  1. Access the Appspace Account Management Portal at https://account.appspace.com.
    Alternatively, if you are logged in to Appspace Cloud (https://cloud.appspace.com), click the Quick Actions menu on the top right, and select Get Support.
  2. Log in to the portal with your Appspace credentials, and click the Support tab.
  3. Click the CREATE A CASE button. 
  4. In the Create a Support Case window, enter the required information such as subject, description, region, and your Appspace environment (cloud/on-prem server). You may add any attachment, with a file size limit of 2MB.
    Note
    Please ensure the technical details and description of the issue are as specific as possible, to help our technical support team kickstart the troubleshooting process at our end and expedite your support request.
  5. Click Submit.
  6. Once the case is submitted, the respective Appspace regional technical support team will be in touch to help you resolve your issue.

Follow the instructions below to speak to a Support personnel: 

  1. Access the Appspace Account Management Portal at https://account.appspace.com.
    Alternatively, if you are logged in to Appspace Cloud (https://cloud.appspace.com), click the Quick Actions menu on the top right, and select Get Support.
  2. Log in to the portal with your Appspace credentials, and click the Support tab.
  3.  Click the phone icon on the bottom right of your window.
  4. You may contact your Appspace regional technical support team via the phone number provided.

View Logged Support Cases

Important
The Account Management Portal is only accessible by the Appspace Cloud Services Account Owner. Users who were invited into Appspace and assigned the Account Owner role will not be able to access this site.

However, any user invited by the Appspace Cloud Services Account Owner will be able to access the Portal. Refer to Grant User Access to Support Portal.

  1. Access the Appspace Account Management Portal at https://account.appspace.com.
    Alternatively, if you are logged in to Appspace Cloud (https://cloud.appspace.com), click the Quick Actions menu on the top right, and select Get Support.
  2. Log in to the portal with your Appspace credentials, and click the Support tab.
  3. View all your support cases logged with us, below the CASE HISTORY section.
     
  4. Select any desired case listed to view its case details, add comments, or submit attachments.