You may contact Appspace Support via the Account Management Portal by using one of the following options:

  • Submit a support case ticket
  • Live chat with a Technical Support personnel
Important
The Account Management Portal is only accessible by the original account owner of the company account. Users who were invited into Appspace and assigned the Account Owner role will not be able to access this site. However, any user invited by the company account owner will be able to access the Portal. Refer to Grant User Access to Support Portal.

Submit Support Case Ticket

Follow the instructions below to create a support case: 

  1. Login to the Appspace Account Management Portal (https://account.appspace.com). Alternatively, if you are logged in to Appspace Cloud (https://cloud.appspace.com), click the Quick Actions menu on the top right, and select Get Support.

  2. Enter in your Appspace credentials, and click the Support tab.

  3. Click the CREATE A CASE button, and enter in the required information, or attachment in the Create a Support Case form.

    Note
    Description:
    Please ensure the technical details and description of the issue are as specific as possible, to help our technical support team kickstart the troubleshooting process at our end and expedite your support request.
  4. Click Submit.
  5. Once the case is submitted, the respective Appspace regional technical support team will be automatically engaged to help you resolve your issue.

  6. Click the desired support case from the Support dashboard to view case details, add comments, or submit attachments.

  7. Alternatively, you may contact your Appspace regional technical support team via the provided phone number here.

Live Chat with Technical Support Personnel

Follow the instructions below to chat with our technical support personnel: 

  1. Login to the Appspace Account Management Portal (https://account.appspace.com). Alternatively, if you are logged in to Appspace Cloud (https://cloud.appspace.com), click the Quick Actions menu on the top right, and select Get Support.
  2. Enter in your Appspace credentials, and click the Support tab.
  3. When a Technical Support personnel is available, you will see the chat icon on the top right bar.
  4. Click the icon to start a conversation with our personnel.