How to Download Logs from Azure for Appspace Intranet Cloud Installations

To effectively manage and troubleshoot your Appspace Intranet cloud installations, accessing logs from the Microsoft Azure portal is crucial. This guide walks you through the process of retrieving and downloading these logs, ensuring you can monitor and maintain your system efficiently.

This article provides Administrators with an outline of how to access the necessary log files for their installations.

Prerequisites

• The Global Administrator user role with Microsoft Azure Portal Administrator permissions.
• An FTP client, such as FileZilla (downloadable from https://filezilla-project.org/)

Access and Downloads Logs from Azure

1. Login to your Microsoft Azure Portal (https://portal.azure.com) account with your Administrator credentials.
2. In the Azure portal, search for and select App Services.
   
3. Select the Beezy App service, and click Download publish profile, which automatically generates the .publishsettings file and saves it to your default download location.
   
   Note

   Ensure that Basic authentication is Enabled. This can be done by navigating to Configuration, General settings, SCM Basic Auth Publishing Credentials, and selecting On.
4. Open the downloaded publish profile (.publishsettings) file and locate the following properties and values, which will be used to connect to the Azure App Service via FTP client:

   Description	Property	Value
   Host to connect	publishURL	publishUrl=”ftp://<ftp server>/site/wwwroot”
   FTP Username	userName	userName=”UserName”
   FTP Password	UserPWD	userPWD=”Pa$$word”

5. Once connected, navigate to “/site/wwwroot/” and download the Beezy.log.
   
   Note

   The “/sites/wwwroot” is the default location for logs, this is configurable and can be configured in log4net.config file / <param name=”File” value=”newlocationBeezy.log” />