Appspace App 2.x Release Notes for Devices & Built-In Apps

RESOLVED ESCALATIONS

• AE-8999 – A black screen is displayed between each video loop on BrightSign devices.
• AE-9184 – Video freezes a couple of seconds before resuming at the end of the video playback.

App 2.58.2

Release Date: 8 Aug 2023

• Improved UWP migration for devices running Appspace App for Devices 2.58 and below, where a random UUID will be generated for every new UWP registration, overwriting the previous fingerprint method.

App 2.55.3

Release Date: 23 Mar 2023

App 2.55.2

Release Date: 9 Mar 2023

FEATURE UPDATES

Broadcast Support on MediaVue SureVue Devices

The Broadcast feature is now supported on MediaVue SureVue devices, running firmware v 1.5.4 and above.

Reference device:

• SureVue D2

FIXED BUGS

• APC-6639 – Broadcasts only display channel type broadcasts even when there are multiple broadcast types active after a period of time.

registryHtmlSection = CreateObject("roRegistrySection", "html")
registryHtmlSection.write("enable-inspector-server", "1")

Support for Crestron Firmware v3.002.0036

• Appspace App now supports the latest Crestron firmware v3.002.0036 on Crestron 60 and 70 series devices.

Android SDK Improvement

• As part of Google Play’s target API level requirement for apps, Appspace App for Android TV and Android devices have been updated with SDK API level 31.

Appspace App for Devices now includes headers (such as authorization headers or token headers) when caching card content in addition to the list of content URLs to be downloaded to the device for Brightsign devices.

Support for Chrome OS version 102

Appspace App for Devices now supports Chrome OS version 102 (14695.85.0).In line with our improvement efforts, we recommend pinning Appspace App to Chrome OS 102 for better stability, security, and performance. For more information, visit the Chrome Enterprise release notes.

The previously supported version of Chrome OS was version 90. For instructions to pin your app to a specific version, you may refer to Configure Chrome Version Control.

Bulk Registration for Google Meet Devices

Appspace now supports bulk registration of Google Meet devices with Appspace accounts using serial numbers, in addition to the 6-code device registration method.

A Google Admin console license and a Google Enterprise (CDM) account are required. You are now able to register multiple Google Meet devices at once by uploading an Excel (.xlsx) spreadsheet. You are also able to perform advanced registration of Google Meet devices with a Google Meet Integration ID.

Patch Updates

App for Devices 2.50

Release Date: 9 Nov 2022

Release Date: 10 Jun 2022

Support for Google Meet Devices

Appspace now supports Google Meet devices allowing organizations to display content, such as company communications or workplace information, when the device is in idle mode and not in a meeting:

• Appspace will automatically run and display channel content after a period of inactivity on the Google Meet device.
• The duration for the idle period set in the Google Admin console.
• Supported content: all Appspace-supported cards, images, audio, and video files up to 4K resolutions, in landscape mode
• Supported channels: playlist channel, multi-zone channel, or advanced channel
• A Google Admin console license and a Google Enterprise (CDM) account is required.
• With this release, only 6-code device registration is supported, with advanced registration options planned for future releases.

Limitations:

• Only the “Administrators can select a single channel” and “Channels will autoplay sequentially“channel playback modes are supported. “Users can browse published channels” (Channel Browsing mode) channel playback mode is not supported.
• Google Meet device will only display the channel and its contents in non-interactive mode. Any interaction will cause it to exit the Appspace App.
• Google Meet devices do not support portrait mode.
• If using a multi-zone playlist channel, you may only add one Appspace card to one of the zones. In this release (Appspace App 2.50, we do not support playing two cards simultaneously in two different zones.

FIXED BUGS

• APC-6302 – Session Storage cleared upon App restart on Google Meet device.
• APC-6281 – Unable to load certain content on Logitech Tap Scheduler.

App for Devices 2.49

Release Date: 26 May 2022

RESOLVED ESCALATIONS

• AE-8026 – The Room Schedule card goes offline after the daily scheduled reboot on LG webOS devices.

App for Devices 2.48

Release Date: 29 Apr 2022

IMPROVEMENT

Support for Playlist Interleave

With the Playlist Interleave device property, you may configure and control the number of content items from a playlist channel during playback, before switching to display content items from the next playlist channel. This back and forth sequence will go on until all content items from all playlist channels are displayed before starting over again.

• Device property and value to Enable the Playlist Interleave feature on the device:
  • Property: custom.playlist.interleave
  • Value: true
  • Example: custom.playlist.interleave = true

Currently, the following interleave sequencing options are supported:

Option 1 – Displays x number of content in an interleave sequence between each playlist channel continuously.

Option 2 – Display a single content in an interleave sequence between each playlist channel, until there is no remaining content to be displayed, while also skipping playlist channels that have completed playback.

Option 3 – Displays a single content in an interleave sequence between each playlist channel, ensuring that I completed all playlist channels at the same time, based on the count of each playlist channel items and average skips per playlist.

• Device property and value to define the Playlist Interleave sequencing behavior on the device:
  • Property: custom.playlist.interleave
  • Value: {“option”: 1, “contentCount” : 2},  {“option”: 2}, or {“option”: 3} 
  • Example: custom.playlist.interleave = {“option”: 1, “contentCount” : 2}
  • Example 2: custom.playlist.interleave = {“option”: 2}
    Note

    The contentCount value is optional, and is used to define the number of content items to display, before switching to the next playlist channel. If none is specified, the default content count will be 1.

For more information, and how to configure the Playlist Interleave feature, please visit the Configure Content Playback Properties: Dayparting, Scheduling, & Playback Frequency article.

App for Devices 2.47

Release Date: 15 Apr 2022

IMPROVEMENT

App for Devices 2.46

Release Date: 1 Apr 2022

FIXED BUGS

• • • APC-6037 – Android plugins that were a security vulnerability have been replaced and fixed on Appspace App for Devices.

Patch Updates

App for Devices 2.45

Release Date: 11 Mar 2022

FIRMWARE UPDATES

Support for Crestron Firmware 1.4499

FIXED BUGS

• • • APC-6145 – Appspace App for Devices removed from Google Play Store for Android TV, due to the build package not being included during the 2.43 app deployment.

RESOLVED ESCALATIONS

• • • AE-7728 – Videos in playlist channels do not autoplay when displayed on Appspace PWA with Safari.

App for Devices 2.44

Release Date: 4 Mar 2022

FEATURE UPDATES

FIXED BUGS

• • • APC-5979 – Poly devices display the play icon during audio playback.

App for Devices 2.43

Release Date: 25 Feb 2022

FIRMWARE UPDATES

Support for iOS 15

FIXED BUGS

• • • APC-6119 – Multi-zone channel arrow icon in Preview looks crooked for portrait orientation.

App for Devices 2.42

Release Date: 18 Feb 2022

FIRMWARE UPDATES

Support for LG webOS 6.0

RESOLVED ESCALATIONS

• • • AE-7691 – The channel browsing Info bar does not auto-hide after 10 secs.

App for Devices 2.41

Release Date: 11 Feb 2022

This is an internal build focused on research and development in our Limited Release program.

App for Devices 2.40

Release Date: 27 Jan 2022

App for Devices 2.39

Release Date: 14 Jan 2022

Resolved Escalations

• • • AE-7589 – Legacy Web Card and Web View Card do not display on iOS devices.

App for Devices 2.38

Release Date: 3 Dec 2021

This is an internal build focused on research and development.

Patch Updates

Resolved Escalations

• • • AE-7569 – BrightSign device unable to show a virtual keyboard on the Schedule Board card when added player property player.virtualkeyboard.enable = true.

App for Devices 2.37

Release Date: 22 Nov 2021

Support for Crestron AirMedia 3000 series devices (Limited Release)

The Crestron AirMedia 3000 series devices are currently supported as part of the Limited Release program, which brings new features such as a dedicated signage mode that will help customers standardize their deployment. The Crestron AirMedia 3000 devices are configured via the Appspace App PWA (Progressive Web App), similar to previous AirMedia device models which are now discontinued by Crestron.

The following Crestron AirMedia devices are supported:

• • • Crestron AirMedia 3100
    • Crestron AirMedia 3200

Resolved Escalations

• • • AE-6696 – Videos in portrait mode do not display correctly on BrightSign devices.
    • AE-6960 – Content in portrait mode are cut off on BrightSign devices.
    • AE-7192 – BrightSign device unable to load website URL from a Web View card.
    • AE-7238 – Web links do not display correctly on BrightSign devices.

App for Devices 2.36

Release Date: 29 Oct 2021

BrightSign Firmware Update

Appspace App 2.36 currently supports BrightSign’s latest 8.3.46 firmware update, which fixes various bugs and provides improvements to the BrightSign OS. For more information, visit the BrightSign Firmware Release Notes: https://brightsign.zendesk.com/hc/en-us/articles/218067927-Firmware-Release-Notes

Resolved Bugs

• • • APC-5964 – Invalid Date displayed when configuring multi-screen device properties on Android and LG devices.

Resolved Escalations

• • • AE-7192 – BrightSign device unable to load website URL from a Webview card.
    • AE-7238 – Web links do not display correctly on BrightSign devices.

App for Devices 2.35

Release Date: 8 Oct 2021

Resolved Escalations

• • • AE-7083 – Unable to update BrightSign device with the autorun.zip file via a device task.
    • AE-7338 – The policy.json file is ignored once the Appspace App is updated on a BrightSign device.

App for Devices 2.34

Release Date: 17 Sept 2021

Support for QBic Panel-PC devices

Appspace App is now supported on Qbic Panel-PC devices that are specifically designed for desk booking management, and currently supports the new Desk Booking card from Appspace. The Qbic Panel-PC devices are configured via the Appspace App PWA (Progressive Web App).

The following Qbic Panel-PC devices are supported:

• • • Qbic Panel-PC TD 0350

Resolved Escalations

• • • AE-7162 – Bandwidth limit exceeded due to card content being streamed to the device, and not cached.

Patch Updates

2.34.1

Release Date: 22 Sept 2021

Resolved Escalations

• • • AE-7269 – Appspace App is unregistered from the iOS device when the OS runs out of memory in local storage.

App for Devices 2.33

Release Date: 20 Aug 2021

Resolved Escalations

• • • AE-6987 – Blank screen when transitioning from an image to a video on LG webOS devices.

App for Devices 2.32

Release Date: 30 July 2021

BrightSign

In order to prevent memory leaks, a web cache clearing mechanism has been implemented before loading cards onto BrightSign devices.

Resolved Escalations

• • • AE-6669 – BrightSign device becomes unresponsive when displaying the last slide in a Google Slides card.

Patch Updates

2.32.2

Release Date: 17 Aug 2021

Resolved Escalations

• • • AE-7122 – Card thumbnails are not displayed in channel browsing mode on UWP devices.

2.32.1

Release Date: 6 Aug 2021

Resolved Escalations

• • • AE-7034 – Advanced Channel widgets and content are not displayed correctly on Apple iPad devices.
    • AE-7085 – Unable to perform forced sync on the Device page in the private cloud.

App for Devices 2.31

Release Date: 9 July 2021

Chrome OS Update

In line with our improvement efforts, we recommend pinning Appspace App to Chrome OS 90 for better stability, security, and performance. For more information, visit the Chrome Enterprise release notes.

The following are some of the more notable changes:

• • • Chrome OS improved gesture support for handwriting keyboards, such as drawing a strikethrough deletes text, or while drawing a caret provides a space to insert text. Reverse Scrolling has been improved and more consistent with touchpad gestures.
    • Improved autocorrect UI with visual indications for when autocorrects happen, as well as methods to undo them.
    • Improved resource consumption for background tabs, saving CPU load and battery life.
    • Chrome OS Camera saves photos and videos captured to a new camera location within the device.
    • Support for Chrome OS Camera to automatically scan QR Codes when available.
    • Cross-Origin Read Blocking (CORB) and Cross-Origin Resource Sharing (CORS) allowlist have been removed with Chrome OS 87.
    • The DTLS 1.0 protocol is removed by default in Chrome OS 87. This protocol is used in WebRTC for interactive audio and video.
    • The Deprecation of TLS 1.0 and TLS 1.1 has been extended to Chrome OS 91. Appspace recommends and supports TLS 1.2.
    • The TLS13HardeningForLocalAnchorsEnabled enterprise policy no longer functions or is supported.
    • Chrome OS warns when loading web forms with mixed content, where web form is loaded via HTTPS, but the content is submitted via HTTP (unsecured) posing a potential risk to user privacy.

Also with the pinning to Chrome OS 90, the manual device registration  has been enhanced, by defaulting to registering Chrome OS devices using the following priority to better identify the device on the Appspace console:

• • • Device Name
    • Serial Number
    • MAC Address
    • Fingerprint (GUID)

For instructions to pin your app to a specific version, you may refer to Configure Chrome Version Control.

Resolved Escalations

• • • AE-6657 – BrightSign XT1144 device does not reboot at the scheduled time, and freezes when loading the Google Slides card.

Patch Updates

2.31.1

Release Date: 23 July 2021

Resolved Bugs

• • • APC-5764 – The EPG program guide for live channels does not display in Channel Browsing mode on iOS devices.
    • APC-5837 – Custom logo not displayed in Channel Browsing mode on Windows OS devices.
    • APC-5848 – Default theme logo not displayed in Channel Browsing mode on Brightsign devices.
    • APC-5852 – Unable to load PWA app on channel browser due to App Theme Settings logo issues.

Resolved Escalations

• • • AE-7050 – Unable to display Channel Browsing mode due to custom logo on the App Theme Settings.

App for Devices 2.30

Release Date: 30 June 2021

Support for iOS Devices on VMware Workspace ONE

Support for Apple iOS devices that are managed by VMware Workspace ONE Mobile Device Management (MDM), formerly known as AirWatch, allowing for bulk registration via serial numbers.

This is achieved by configuring the Appspace for Devices App on the VMware Workspace ONE MDM, which would then install and register to all managed iOS devices utilizing the serial number registration method.

For configuration instructions, refer to the Configure Appspace for Devices App on iOS with VMware Workspace ONE (AirWatch) article.

Resolved Bugs

• • • APC-5826 – Mersive device reboots when loading YouTube card for playback.

Resolved Escalations

• • • AE-6730 – Flashing occurs during start of video playback of LG devices.
    • AE-6803 – Content playback stops due to communication loss issues on Mersive Solstice pod devices.

App for Devices 2.29

Release Date: 30 Apr 2021

Support for Apple TV Remote on BrightSign

BrightSign devices now support Apple TV remote control functions in channel browsing mode. This allows users to play or pause video content at any time via the Apple TV remote control Play/Pause button. However, only the Apple TV Gen 2 remote control is supported.

Patch Updates

App 2.29.2

Release Date: 10 June 2021

Resolved Bugs

• • • APC-5794 – Appspace App crashes when the YouTube card is loaded on Cisco Webex Board devices.

Resolved Escalations

• • • AE-6696 – Videos in portrait mode do not display correctly on BrightSign devices.

App 2.29.1

Release Date: 2 June 2021

Resolved Escalations

• • • AE-6675 – Appspace App crashes when the YouTube card is loaded after another content on Cisco Room Kit Mini devices.
    • AE-6875 – Unable to display 2 videos simultaneously on BrightSign devices.

App for Devices 2.28

Release Date: 21 Apr 2021

Support for Cisco Webex Room Kit

The Appspace App is now supported on the following Cisco Webex Room Kits devices:

• • • Cisco Room Kit
    • Cisco Room Kit Mini
    • Cisco Room Kit Plus
    • Cisco Room Kit Pro

Previously registered Cisco Webex Room Kit devices, will now correctly reflect and display the “Cisco Webex Room Kit” as the device type in the Devices listings page on the Appspace console. Web Publishing is now restricted on both the Webex Room Kit and Webex Board devices.

Video Wall Device Properties Update

In an effort to move away from the master/slave terminology and use more inclusive language within our coding environment, Appspace has revised and updated the terms as controller/worker across all our documentation and the following video wall synchronization device properties and values:

• • • Device property:
      • The player.clocksync.controller.ip is a new device property that replaces the player.clocksync.masterip, when configuring worker devices for video walls.
    • Device property values:
      • The controller is a new device value that replaces master, when configuring the player.clocksync.mode device property.
      • The worker is a new device value that replaces slave, when configuring the player.clocksync.mode device property.

For more detailed information, please visit the Device Properties Dictionary or the Setup Video Wall Displays with Appspace article.

App for Devices 2.27

Release Date: 9 Apr 2021

Appspace for Devices

In conjunction with the release of the Appspace app for mobile, previously installed Appspace App on Android and iOS devices will be renamed to Appspace for Devices, which are specifically for purpose-built devices. A new Appspace for Devices icon will also be displayed.

Appspace App for Windows

Appspace has removed support for 32-bit Windows, thus installing Appspace App for Windows on 32-bit Windows will now display an error message, stating that 64-bit Windows is required.

App for Devices 2.26

Release Date: 26 Mar 2021

Renaming the Appspace App

With the introduction of another Appspace app for employee user experience on mobile devices, called the Appspace Employee App (releasing April 3rd, 2021), this original Appspace App 2.0, which is for industry-standard media devices and OS, will now be known as the Appspace for Devices.

With this new build, the Appspace for Devices will be defaulted to the device mode (TV mode) when installed, with the user mode option automatically disabled.

Users wishing to continue using the user mode feature on Android and iOS mobile devices, are required to install the Appspace Employee App instead.

Support Closed Captioning for Live Channels

Closed captioning (subtitles) is now supported on Live channels when only one of the following Channel selection mode is selected for device playback:

• • • Autoplay published channels
    • Administrators can select a single channel

The following device properties and values have been added to support this feature:

• • • “custom.media.video.cc = true“
    • “custom.media.video.cc.brightsign = pid=2, type=C608;;“

Kiosk Mode on iOS Devices

Kiosk mode or the Autonomous Single App Mode (ASAM) allows administrators to lock iOS devices to run a single app. The Appspace for Devices for iOS, has the following features:

• • • Administrators can enable or disable kiosk mode options on the app’s Device Menu by adding the following device properties.
      • Pre-requisite: the iOS device must be registered with Mobile Device Management (MDM) and set to Supervised mode.
      • Device property to enable or disable kiosk mode (Single App Mode):
        • Property: player.ios.asam.enabled
        • Value: true or false
        • Example:  player.ios.asam.enabled = true
          Note

          The iOS device enters into Kiosk mode (Single App Mode) if both player.ios.asam.allowed and player.ios.asam.enabled are set to true.
      • Device property to enable or disable kiosk mode (Single App Mode) option in the Device Menu:
        • Property: player.ios.asam.allowed
        • Value: true or false
        • Example:  player.ios.asam.allowed = true
      • A new option is available on the Device Menu, when player.ios.asam.allowed = true:
        • Enter/Exit Single App Mode 
      • A new information field on the Device Info page displays the Single App Mode status:
        • Single App Mode: Enabled or Disabled or Enable Failed or Disabled Failed
    • Improved Device Menu touch pattern sequence with 3 new device properties:
      • Device property to override the current touch pattern sequence used to access the Device Menu when in kiosk mode:
        • Property: player.devicemenu.invokepattern
        • Value: top-left or top-right or bottom-left or bottom-right separated by comma
        • Example:  player.devicemenu.invokepattern = top-right, bottom-right, bottom-left, top-left, top-right, top-right, top-right
      • Device property to allow the next hot spot of the touch pattern sequence to appear as the top layer when the touch pattern sequence is initiated. This is particularly useful when cards or web content is displayed.
        • Property: player.devicemenu.hotarea.enable 
        • Value: true or false
        • Example:  player.devicemenu.hotarea.enable = true
        • Note: Using this property with a value of true must be in conjunction with player property player.devicemenu.hotarea.style described below. Otherwise, no indicator is shown.
      • Device property to update the CSS stylings for the hot spot areas.
        • Property: player.devicemenu.hotarea.style
        • Value: background:<value> or border:<value>
        • Example:  player.devicemenu.hotarea.style = border: 2px solid red; background: white
      • While a user is touching the screen midway but goes idle for about 5 seconds, the hot area will be gone.
      • Note that the first action of the pattern is not shown until the screen is touched, as the purpose is not to block the part of the screen until required.

Resolved Bugs

• • • APC-5720 – Unable to fast forward and rewind on playlist channels containing a single content in channel browsing.

Resolved Escalation

• • • AE-6617 – Touchscreen loses interactivity capabilities when displaying the Web View card for more than an hour on Appspace App for UWP devices.
    • AE-6640 – Closed captioning does not work on Live channels displayed on BrightSign devices.

App for Devices 2.25

Release Date: 12 Mar 2021

Resolved Escalation

• • • AE-6600 – The Weather card does not display correctly within the set layout in an advanced channel, when displayed on BrightSign devices.

App for Devices 2.24

Release Date: 26 Feb 2021

Support for Fast Forward and Rewind on BrightSign Devices

Clicking the right or left buttons on the remote control for BrightSign devices now fast forward or rewind video content in Channel Browsing mode, rather than loading the next or previous content in the channel playlist.

However, existing users would be required to enable support for this feature by adding the following device properties and values:

• • • To Enable feature – player.play.themesettings.playback.video.scrubbing.enable : true
    • To Set the Interval – player.play.themesettings.playback.video.scrubbing.interval : 10

Patch Updates

App 2.24.1

Release Date: 5 Mar 2021

Resolved Bugs

• • • APC-5688 – A second unknown device is created in Appspace, when registering and assigning a channel to an existing device via Webex Control Hub.

App for Devices 2.23

Release Date: 19 Feb 2021

BrightSign Firmware Update

Appspace App 2.23 currently supports BrightSign’s latest 8.2.55.5 firmware update, which fixes various bugs and provides improvements to the BrightSign OS. For more information, visit the BrightSign Firmware Release Notes: https://brightsign.zendesk.com/hc/en-us/articles/218067927-Firmware-Release-Notes

Support for Roku Home Button on BrightSign Devices

BrightSign devices now support the Roku remote control Home button function during channel browsing, which redirects the user back to the app’s home screen when pressed.

Resolved Escalations

• • • AE-6429 – BrightSign firmware update loses Appspace registration details
    • AE-6520 – Roku Home button does not work on BrightSign devices.

App for Devices 2.22

Release Date: 25 Jan 2021

Patch Updates

App 2.22.1

Release Date: 25 Jan 2021

Support for Device Registration with Serial Number/MAC Address/Vendor IDs

The support for device registration with device serial numbers has been updated to include device fingerprints, MAC addresses (media access control address), and device vendor IDs. Below is a list of supported devices:

• • • Supported devices for Serial Numbers:
      • BrightSign
      • Samsung SSSP Tizen
      • LG webOS
      • Crestron TSS
      • Chrome OS (CDM managed)
    • Supported devices for MAC Addresses:
      • BrightSign
      • Crestron TSS
      • Microsoft Windows
      • Mac OS
      • Linux Ubuntu
    • Supported devices for Vendor IDs:
      • Cisco Webex Board

Resolved Bugs

• • • APC-5650 – Audio playback is available only on alternate videos on BrightSign devices when a playlist channel contains back to back video content.
    • APC-5676 – Device does not unregister when deleted from the Appspace console.

App 2.22.2

Release Date: 29 Jan 2021

Resolved Escalations

• • • AE-6531 – Unable to login to interactive mode with Appspace App on iOS.

App 2.22.3

Release Date: 5 Feb 2021

Support for an In-App Browser in Samsung Tizen

Support for an in-app browser in Samsung Tizen devices allows websites with Content Security Policy (CSP) to load when using Web (Legacy) content.

To enable the in-app browser, add the following device property and property value to the Samsung Tizen device:

• • • Device Property: player.media.webEngine
    • Property Value: inappbrowser

Resolved Escalations

• • • AE-6415 – Unable to load cards on Samsung Tizen devices.

App for Devices 2.21

Release Date: 15 Jan 2021

Display Playlist Channel Exclusively in Channel Browsing Mode

Utilizing the dayparting feature, organizations can now schedule a playlist channel to be displayed exclusively at certain times of the day, in channel browsing mode on the Appspace App. This channel playback will override all other content that is currently being displayed within the defined timeframe.

To enable this feature, you must first configure dayparting, publish the channel to a device, and add the following device property to the device:

• • • Device property: player.play.exclusive.channel
    • Value: <playlist channel ID> or <playlist channel name>

The behavior and limitations of this feature include:

• • • Limited to a single playlist channel only.
    • The exclusive playlist channel is only loaded once there is valid content in the playlist channel.
    • Dayparting rules and scheduling must be configured for the channel.
    • Content validation is done every minute.
    • The exclusive playlist channel will be loaded for display at the scheduled time, and take over the screen from any current activity in any channel browsing view (home, browsing, search, playback, EPG). 
    • Once the exclusive playlist channel is loaded, it will be displayed while there is valid content in the playlist channel. Users cannot stop the exclusive channel playback; the channel will stop automatically as per the dayparting settings, or when the device property is disabled or removed.

Resolved Escalations

• • • AE-6487 – Installing the Appspace App for UWP results in a certificate error.

App for Devices 2.20

Release Date: 23 Nov 2020

Resolved Escalations

• • • AE-6361 – Custom certificate added to the autorun.zip file is not stored permanently on the device and is lost when the BrightSign device reboots.
    • AE-6367 – Unable to display websites that contain a Content Security Policy (CSP) in an iframe, via the Web View card, on BrightSign devices.

Patch Updates

App 2.20.1

Release Date: 2 Dec 2020

Resolved Escalations

• • • AE-6140 – Card does not load correctly in portrait mode on Chrome OS tablet after a chrome OS update.

App 2.20.2

Release Date: 11 Dec 2020

Support for Building Pass QR Code in Reservations (Limited Release)

To support the Visitor, Space, & Desk Reservations‘ building pass feature, we’ve added support for QR code parsing to the Appspace App. A device task utilizes a device’s camera function to scan the QR code, validates it, and parses the information back to the Appspace App. This feature is only available in the Limited Release (LR) program. Contact your Appspace Customer Success Manager to be a part of this program.

Enable QR Code Validation Device Task (Limited Release)

To support the Reservations service, the following device tasks has been created:

• • • Enable QR Code Validation (Enable Camera) – This is to enable the device camera to actively scan QR codes.
    • Enable QR Code Validation (Disable Camera) – This is to disable the device camera to prevent the camera from heating up and draining the device battery.

Both device tasks are only supported on PWA and iOS-based devices running Appspace App 2.20.2.

App 2.20.3

Release Date: 16 Dec 2020

Resolved Escalations

• • • AE-6436 – BrightSign device does not respond to remote commands via UDP.

App for Devices 2.19

Release Date: 16 Oct 2020

Support for Android TV

Appspace App is now supported on Android TV devices, running the Android TV OS which has been specially developed to cater to digital media players, set-top boxes, soundbars, and TV.

The following Android TV OS is supported:

• • • Android TV OS 9
    • Android TV OS 7.1

Chrome OS Update

In line with our improvement efforts, we recommend pinning Appspace App to Chrome OS 84 for better stability, security, and performance. For more information, visit the Chrome Enterprise release notes.

The following are some of the more notable changes

• • • Cross-Origin Resource Sharing (CORS) enterprise policies will no longer take effect.
    • The DTLS 1.0 protocol is removed by default in Chrome OS 83. This protocol is used in WebRTC for interactive audio and video.
    • Chrome OS 84 modifies the definition of same-site for cookies
    • Deprecation of TLS 1.0 and TLS 1.1. Appspace recommends and supports TLS 1.2.

For instructions to pin your app to a specific version, you may refer to Configure Chrome Version Control.

Appspace App for Linux Ubuntu

The latest version of the Appspace App for Linux Ubuntu is now available and can be installed from the Snap Store. Check out Appspace Supported Devices and Operating Systems for details.

Resolved Escalations

• • • • AE-6232 – Cursor is not visible on the Web View card during playback on BrightSign devices.
      • AE-6248 – Appspace App does not load the Appspace registration screen after being launched on Samsung Tizen monitors.

Patch Updates

App 2.19.2

Release Date: 4 Nov 2020

In-App-Browser on Android

When displaying any website containing a Content Security Policy (CSP) in an iframe on the Appspace App via the new Web View card, the website is blocked from loading on Android-based devices.

To fix this issue, the Appspace App will now load the website onto an in-app-browser layer, which is sandboxed, simulating the website launch in a new browser window or tab.

To enable the in-app-browser feature on an Android device, add the following device property and device value, (which are case sensitive), to the device.

• • • • • Device property: player.media.webEngine
        • Device property Value: inappbrowser

The limitations to this feature are:

• • • • • If using a browser with CSP, you can no longer use the new Web View card because Appspace Cards is unable to talk to the browser layer. You must use the Web (Legacy) content instead (available in the Library under the Legacy category).
        • The in-app-browser feature cannot be enabled on devices that have been assigned with Channel Browsing mode with user interaction (“Users browse published channels” channel selection mode), due to layering limitations.
        • The device must be configured to display a single channel only or autoplay multiple channels (“Autoplay published channels” or “Administrators can select a single channel“ channel selection mode).
        • The in-app-browser is rendered above the Appspace App in full screen, thus the website displayed will be the top-most layer.
        • For customers using the advanced channel with a Media Zone layer that is not in full screen, the website will automatically be rendered in full screen, ignoring the widget layering.

For more information and detailed instructions, please refer to the Enable In-App-Browser for Android section.

Browser Layering for Video Playback on BrightSign

With this release, the Appspace App enables browser layering for video playback on BrightSign devices running the 8.x firmware, replacing the previous hardware layering used for video playback.

This update improves the performance, functionality, and resolves several issues seen when displaying video content in layers.

Resolved Escalations

• • • • • AE-6311 – Unable to display websites that require iframe protection via the Web View card, on Android devices.
        • AE-6334 – Closed captioning on YouTube card does not function correctly on BrightSign devices.

App 2.19.1

Release Date: 27 Oct 2020

Resolved Escalations

• • • • • AE-6308 – Audio from live stream content on the YouTube card continues to play even after the card duration ends, and continues on to the next content on UWP devices.

App for Devices 2.18

Release Date: 17 Sept 2020

Support for LG webOS 4.1

Appspace App is now supported on LG devices running webOS 4.1.

Below is a list of LG webOS 4.1 firmware limitations that we have found when using Appspace App, that we are currently trying to fix:

• • • • • Video in playlist channel is stretched during playback when displayed in portrait mode.
        • Video in an advanced channel is zoomed-in during playback when displayed in landscape mode.
        • YouTube card content in an advanced channel is zoomed-in during playback.
        • Unable to stretch content based on video wall tile matrix and resolution settings.

Support for Pro:idiom DRM encryption on LG devices.

This enhancement allows users with LG webOS SoC (System-on-Chip) devices to select IPTV channels with Pro:idiom DRM encryption.

To display Pro:idiom streams on Appspace App, append the “?proidiomsession=default” at the end of the URL stream, this ensures the LG device receives and correctly displays the stream.

Example URL:

• • • • • rtsp://172.18.20.46/bbc_world_enecrypted.ts?proidiomsession=default
        • udp://@239.1.1.46:8208/?proidiomsession=default

Requirements:

• • • • • LG devices running webOS 4.0 and above
        • Supported protocols:
          • Realtime streaming protocol (RTSP) – Pro:Idiom + RTSP
          • Hypertext Transfer Protocol (HTTP) – Pro:Idiom + HTTP
          • User Datagram Protocol (UDP) – Pro:Idiom + UDP.

The DRM (Pro:idiom) encryption does not support the Real-time Transport Protocol (RTP) protocol

Resolved Bugs

• • • • • APC-5543 – An internal server error 500 is triggered when requesting the player model name if the device GUID does not exist.

Resolved Escalations

• • • • • AE-6175 – Appspace App on iOS and Android does not redirect the user to the IDP login page, when logging in via SSO.

App for Devices 2.17

Release Date: 28 Aug 2020

Publish to Web Feature Update

The Publish to Web feature introduced earlier this year is for displaying content on a browser on a mobile, tablet, or desktop computers only.

With this update, the following message will be displayed on all purpose-built Appspace App supported devices that run the Publish to Web feature: “This device must first be registered in Appspace in order to display content. Go to the Appspace console to register this device.”

All purpose-built devices supported by Appspace must install and register their devices with the Appspace App and use the Publish to Devices feature instead. Please visit our troubleshooting guide for more information.

Resolved Bugs

• • • • • APC-5543 – An internal server error 500 is triggered when requesting the player model name if the device GUID does not exist.

Resolved Escalations

• • • • • AE-6175 – Appspace App on iOS and Android does not redirect the user to the IDP login page, when logging in via SSO.

App for Devices 2.16

Release Date: 14 Aug 2020

Linux Installer

The Appspace App for Linux Ubuntu installer is now available for download in the Appspace console via the Downloads page.

Support for Content Cube Transitions

The Content Cube transition is a new transition that simulates content transitions with 2D cube effect. This transition option is supported in channel browsing, a single playlist channel, and in an advanced channel (signs).

Resolved Bugs

• • • • • APC-5530 – When a mouse hovers over interactive content in channel browsing mode, the channel info overlay blocks the video controls of the content.

App for Devices 2.15

Release Date: 8 July 2020

Securing Communications Between Devices and Appspace

In line with the release of Appspace 8.0, a few security improvements have been made to further secure communications between Appspace and devices.

Support for Maps

Supports the latest Appspace 8.0 Maps module which integrates with calendar resources, supports room metadata, and links to calendar providers such as Google G Suite and Microsoft Office 365. The Maps service is also designed to work with other IWMS (Integrated Workplace Management System) providers.

This allows the Schedule Board card to feature floor plans for the ideal room booking solution.

Patch Updates

App 2.15.3

Release Date: 7 Aug 2020

Resolved Escalations

• • • • • AE-6162 – Channels published to web are unable to connect to the Map service.

App 2.15.2

Release Date: 17 July 2020

Enhancement to the Appspace App for iOS

The Appspace App for iOS has been updated due to a limitation found in the WKWebView WebKit web engine which restricts Appspace Cards from calling external APIs that do not support cross-origin resource sharing (CORS) such as Google APIs.

Resolved Escalations

• • • • • AE-6064 – Appspace App on iPad devices returns the loopback address of the device rather than the IP address of the device, when using a POE injector.
        • AE-6083 – The Room Schedule card and Schedule Board card configured with a GSuite account, do not display on iPads.
        • AE-6111 – The on-screen keyboard does not display on BrightSign devices with touch screen TVs.

App 2.15.1

Release Date: 15 July 2020

Enhancement to the Appspace App for Windows, Linux Ubuntu, & macOS

The Appspace App for Windows, Linux Ubuntu, and macOS, has been updated to inherit the browser’s proxy settings, to ensure content download is seamless and not blocked by the computer’s proxy settings.

Resolved Escalations

• • • • • AE-6087 – Unable to download content when using Appspace App for Windows version 2.14 behind a proxy.

App for Devices 2.14

Release Date: 12 June 2020

Chrome OS Update

In line with our improvement efforts, we recommend pinning Appspace App to Chrome OS 80 for better stability, security, and performance.

For instructions to pin your app to a specific version, you may refer to this article: https://www.appspace.com/blog/2017/11/chrome-version-control-appspace-app/

Enhancement to the Appspace App for Windows

We have updated the Appspace App for Windows to use GUID (Global Unique Identifier) instead of the original UUID (Unique Universal Identifier) for the device fingerprint. This is to prevent newly registered devices from generating the same UUID which may have been generated from a previous app installation using an OS deployment tool.

Support for Appspace App for Linux Ubuntu

Appspace App now supports the Linux Ubuntu platform, one of the more widely used Linux distribution for workstations, cloud, and IoT devices. With Ubuntu 18.04, installing applications has never been easier with Snaps, a one-size-fits-all installation medium that allows the installation of applications for various distributions directly from the Snap Store, without the need for a separate package manager. Currently, only the following version has been tested, and certified by Appspace:

• • • • • Ubuntu 18.04

The Appspace App for Linux Ubuntu can be downloaded, and installed from the Snap Store, and will be automatically updated each time there is a new app release.

Check out Appspace Supported Devices and Operating Systems for details.

Patch Updates

App 2.14.1

Release Date: 26 Jun 2020

Appspace App for Windows

Appspace App for Windows is now also supported on 32-bit operating systems, with the release of the Appspace App for Windows installer in both 32-bit and 64-bit versions.

Appspace App for Linux Ubuntu

Snap Store compatibility issues with Appspace App have been resolved.

App for Devices 2.13

Release Date: 5 June 2020

iOS Improvements

We have updated our Appspace App for iOS web engine, which now uses the WKWebView WebKit. The switch to WKWebView brings improved security and reliability while providing high-performance web rendering when required.

The web engine was updated from the UIWebView WebKit to comply in advance with Apple iOS app requirements, which will no longer accept UIWebView based apps in the App Store from December 2020.

You may find out more here on the Apple site: https://developer.apple.com/news/?id=12232019b

App for Devices 2.12

Release Date: 21 May 2020

Improved Security on Policy File Registrations

The policy file used when registering BrightSign, Google CDM, and network devices have been updated with improved security features, in which the new policy file will include a policy ID and will now reside on the server.

A new registration for policy files workflow has been implemented to further improve security, where the device identity information will be submitted to a new device service, which will now handle device registrations, rather than the former network service.

Resolved Escalations

• • • • • AE-5796 – Vulnerability issue detected on the policy.json file on BrightSign SD cards.

App for Devices 2.11

Release Date: 12 May 2020

Channel Browsing Improvements

Channel Browsing now supports back button placement via device property, allowing users to configure and define the placement of the back button during playback. This is done by adding the following device property and value:

Device Property: player.play.themesettings.channel.fullscreen.back.placement
Property Value: topleft, topright, bottomleft, or bottomright

When viewing live channels, the back button will always be displayed on the left due to the EPG data table. Unfortunately, due to a known CSS issue when viewing live channels in full screen on LG WebOS 3.0 devices, the back button placement is stretched out and displayed either on the top right or bottom rig of the screen during playback.

Improved Security for Appspace App for Windows, and MacOS

To improve security and memory management, websites are now loaded through a webview element by default, instead of an iframe.

However, websites can still be loaded via iframes if required, by adding the following device property and value, forcing Appspace App to display the websites in an iframe.

Device Property: player.media.web. renderer
Property Value: iframe

App for Devices 2.10

Release Date: 3 Apr 2020

Appspace App for Windows

We now have an Appspace App for Windows, which is in addition to the Appspace App for Universal Windows Platform (UWP). The Appspace App for Windows supports Windows 7, Windows 10, and Windows 10 IoT based devices, with the following versions tested and certified with Appspace.

• • • • • Windows 7 Enterprise (64-bit)
        • Windows 7 Professional SP1 (64-bit)
        • Windows 10 Pro ( min ver 1903 )
        • Windows 10 Enterprise LTSC (Long-Term Servicing Channel)

While the Appspace App for Universal Windows Platform (UWP) is downloaded for the Windows Store, the Appspace App for Windows is downloaded via Downloads on the Appspace menu from the Appspace console and will be automatically updated each time there is a new App release.  The Appspace App for Windows also supports file caching, auto-updates, and the use of the device camera.

Check out Appspace Supported Devices and Operating Systems for details.

Support for Table Card Improvements

This improvement updates the Appspace App to allow external sources in .xlsx format as one of the supported file formats, a feature that was released with the latest version of the Table Card (v 1.3), which introduced support for retrieving external data sources via a URL link.

Resolved Escalations

• • • • • AE-5910 – Certain API commands are not supported on WebOS 3.0 with SCAP v1.4.0.
        • AE-5954 – Appspace App 2.9 on UWP devices are unable to display the custom developed calendar card correctly.

Patch Updates

App 2.10.1

Release Date: 17 Apr 2020

Resolved Escalations

• • • • • AE-5979 – Cross-Origin Resource Sharings (CORS) error returned for Channels API in Appspace Progressive Web App (PWA) running on cloud.
        • AE-5923 – Incorrect UTC time retrieved by RSS widget, displays incorrect event times for RSS feeds.

App 2.10.2

Release Date: 28 Apr 2020

Resolved Bugs

• • • • • APC-5429 – The YouTube card splash logo is displayed during playback, when trying to play the next video in the YouTube playlist when containing ads.

App for Devices 2.9

Release Date: 20 Mar 2020

iOS Improvements

Appspace App of iOS devices have been improved with the following features:

Resolved Bugs

• • • • • APC-4710 – Video playback is not zoomed and cropped when Aspect Ratio has been set to Uniform Fill on BrightSign devices.
        • APC-5253 – Video playback shrinks a second before displaying in fullscreen in portrait mode on BrightSign devices.
        • APC-5370 – App reloads Room Schedule and Schedule Board cards using playlist channel duration, instead of natural duration of card.

Resolved Escalations

• • • • • APC-4710 – Video playback is not zoomed and cropped when Aspect Ratio has been set to Uniform Fill on BrightSign devices.

App for Devices 2.8

Release Date: 21 Feb 2020

This is an internal build focused on research and development.

Patch Updates

App 2.8.1

Release Date: 6 Mar 2020

BrightSign Firmware Update

Appspace App 2.8.1 currently supports BrightSign’s latest 8.0.127 firmware update, which fixes various bugs and provide improvements to the BrightSign OS. For more information, visit the BrightSign Firmware Release Notes: https://brightsign.zendesk.com/hc/en-us/articles/218067927-Firmware-Release-Notes

Resolved Bugs

• • • • • APC-4710 – Video playback is not zoomed and cropped when Aspect Ratio has been set to Uniform Fill on BrightSign devices.
        • APC-5253 – Video playback shrinks a second before displaying in fullscreen in portrait mode on BrightSign devices.
        • APC-5370 – App reloads Room Schedule and Schedule Board cards using playlist channel duration, instead of natural duration of card.

Resolved Escalations

• • • • • AE-5676 – UWP devices in kiosk mode lose connectivity and freeze.
        • AE-5828 – Video playback follows the canvas size of the previous video, before switching to its original size in portrait mode on BrightSign devices.

App for Devices 2.7

Release Date: 14 Feb 2020

Low Bandwidth Mode

Introducing the Low Bandwidth Mode feature, which ensures customer’s bandwidth is optimized when streaming content on Appspace App devices that do not have storage capabilities, or a caching mechanism.

Previously, all content is streamed and displayed on non-caching devices directly from the Appspace server, thus resulting in high bandwidth usage, especially when streaming video content, or high resolution media. To mitigate this, the Low Bandwidth Mode feature displays the thumbnail image of the video content during playback, instead of actually streaming the entire video. However, if there is user interactivity, then the video content is streamed and displayed in its entirety.

The Low Bandwidth Mode is enabled by default for all non-caching devices such as:

• • • • • Crestron Air Media
        • Crestron Mercury
        • Crestron TSS
        • Crestron Webex Board and Room Series
        • Mersive Solstice Pod
        • Devices registered via a browser on Windows/Mac running the Appspace PWA (Progressive Web App)

For more information, please refer to our Low Bandwidth Mode article.

Devices

The Devices listing page has been updated to reflect Mersive devices correctly, instead of displaying it as PWA in the Type column, allowing users to identify quickly, and differenciate between Mersive devices, and native Progressive Web Apps registered on web browsers.

Resolved Escalations

• • • • • AE-5823 – The “player.media.permissionrequest.allow” device property does not work for Cards.

App for Devices 2.6

Release Date: 22 Jan 2020

Resolved Escalations

• • • • • AE-5672 – Appspace App on UWP devices freezes at the splash screen.
        • AE-5782 – Unable to go to the next or previous content in the playlist when in Channel Browsing mode on UWP devices.

App for Devices 2.5

Release Date: 27 Dec 2019

Resolved Escalations

• • • • • AE-5563 – Widgets in Advanced Channel does not accept opacity settings.
        • AE-5686 – Users are logged out from the Appspace console during Room Schedule card initialization.
        • AE-5746 – Channel browsing does not work correctly with cards on touch screen UWP devices.

Patch Updates

App 2.5.2

Release Date: 12 Jan 2020

This is an internal only build

App 2.5.1

Release Date: 6 Jan 2020

Resolved Escalations

• • • • • AE-5763 – Unable to play video on BrightSign running Appspace App 1.5 and above.

App for Devices 2.4

Release Date: 6 Dec 2019

BrightSign Devices

Support for video playback and animations in the Weather Card, on BrightSign devices.

Content Playback Improvements

• • • • • Content transitions are automatically disabled on a playlist channel with videos and cards containing video or audio,  on BrightSign, LG, and Samsung Tizen devices, to enable seamless video playback.
        • The next content in a playlist channel is loaded first and displayed, before removing the current content that is displayed, to ensure smooth content playback.

Resolved Bugs

• • • • • APC-5230 – There is a 20-second video freeze if the first video has a custom duration set while subsequent videos have default duration, in a playlist channel.
        • APC-5233 – Invoking the on-screen keyboard on Samsung SSP6 Tizen devices reloads the Room Schedule and Schedule Board cards.

Resolved Escalations

• • • • • AE-5709 – Connection leaks on Chromium 78.x devices cause device reboots.

App for Devices 2.3

Release Date: 15 Nov 2019

Resolved Escalations

• • • • • AE-5570 – Google Slides card stagnates when playing the last slide if the duration of the slide does not match card duration.

App for Devices 2.2

Release Date: 8 Nov 2019

Updated Registration Screen UI

A minor UI update on the registration screen, displaying registration information allowing the user to select the best method to register the device.

Resolved Escalations

• • • • • AE-5608 – Channel thumbnails in channel browsing are no longer transparent.
        • AE-5631 – Media index position is displayed as undefined in a scheduled playlist in Advanced Channel.
        • AE-5632 – Unable to load media using an offset action in a scheduled playlist in Advanced Channel.

App for Devices 2.1

Release Date: 18 Oct 2019

Universal Windows Platform (UWP)

Support for synchronized multimedia playback across multiple screens on UWP devices.

App for Devices 2.0

Release Date: 10 Aug 2019

New Channel Browsing User Interface and Functionality

The Appspace App 2.0 channel browsing mode has been redesigned for better user experience, as it comes with a new user interface and the following added functionalities:

• • • • • Clock Display
          A customizable clock is now displayed on the top right of the screen.

• • • • • Side Menu
          The side menu has been updated for persistent icons.

• • • • • All Channels View
          The “All channels” view displays a composite of channels that have been published to the device or user in alphabetical order.

• • • • • One Channel Group View
          If only a single channel group is published to the device or user, the displayed channel tiles cascade down the entire height of the screen, and is not restricted to a single row.

• • • • • Recently Added View
          The “Recently Added” view displays a combined list of all content added recently to published channels or channel groups, in chronological order.

• • • • • Background Channel View
          An interactive background may be used, by naming a channel “interactive-theme-background” (playlist only) and publishing it to the device or user.

• • • • • Playlist Content Playback
          Interacting with the screen via touch or remote control, displays an overlay with the name and article (this is hidden if there is no article) of the current content, and displays the previous and next content thumbnails in the playlist. An additional scrub bar is displayed if video content is played.

• • • • • Interactive Tagged Content
          Content tagged with “Interactive” or “Productivity” allows interactive display, with a black (default theme) or white (light theme) bar at the bottom of the screen that also allows users to bring up the menu.

• • • • • Channel Browsing Theme Customizations
          Users can now customize the theme of their channel browsing screens, by adding in the following player properties to make the following changes:
          • Enable or disable the Search function.
          • Enable or disable the Sidebar menu.
          • Enable or disable the Cursor.
          • Enable or disable the Channel Group title.
          • Customize the Channel Group title color.
          • Customize the Channel color.
          • Customize the Background color.
          • Customize the Scroll behavior.
          • Customize the Sidebar text color.
          • Customize the Sidebar highlight color.
          • Customize the Sidebar background color.
          • Customize the Time display color.
          • Select the number of Channel rows.
          • Select the number of Channel columns.

To find out more, browse the Navigate Appspace App 2.0 or Customize Channel Browsing for Appspace App 2.0 articles.

New Registration Method via QR code

Support for device registrations by scanning a QR code displayed on the Appspace App 2.0 splash screens from a mobile device.

Find out how to register using this option.

BrightSign

Support for synchronized multimedia playback across multiple screens on BrightSign devices running BrightSign OS 8.

Cisco Webex Board

Support for Cisco Webex Board Series devices, which are part of the Cisco Collaboration Endpoint devices. A new feature that allows the display of digital signage on connected Cisco video screens when they are not being used for screen-sharing, whiteboarding, or conferencing.

The following device has been tested and certified with Appspace App 2.0 in Signage Mode:

• • • • • Webex Board 55
        • Webex Board 70
        • Webex Board 85

Technical Limitations & Workaround

BrightSign

• BrightSign XT1144 devices running firmware v7.1.65 have the following limitations:
  • Mouse cursor disappears when web content and cards are displayed in full screen.
  • Unable to play a WMV file without audio.
  • Unable to play multicast RTP streams.
  • Audio is lost when playing back to back audio content.
• BrightSign devices running firmware v8.0.48:
  • When the aspect ratio of a playlist is set to Uniform Fill (default), video content is zoomed in and cropped, unlike the behavior in BrightSign firmware v7, where video content fills the screen while maintaining its aspect ratio.

Chrome OS

• In line with our improvement efforts, we recommend pinning Appspace App to Chrome OS 80 for better stability, security, and performance.

Crestron

• AE-8070 – Crestron TSS devices that have been updated to the latest 3.002.0039.001 firmware from 3.002.0020 onwards, the Appspace App requires to be re-registered to the Appspace platform due to a known limitation.
• APC-6584 – The “Fade” transition available in both Advanced channel and Multizone channel will be disabled (or behave as “None”) when displayed on Crestron AirMedia Presentation System series devices. 

LG webOS

• The device may crash and reboot, after several playbacks of multiple cards in a channel playlist when in interactive mode.
• Below is a list of LG webOS 4.0 issues that occur when Appspace App is in interactive mode:
  • A UI alignment issue when scrolling up or down; the channel group and channel name texts are not aligned at the bottom of the thumbnail image.
  • Flickering issues occur during the following instances:
    • When loading video after an image playback.
    • When channel playlist aspect ratio is set to Uniform.
  • Keyboard and mouse intermittently get disconnected or do not function when navigating channels.
  • Back button on the remote control does not function in the Device info page.

Mersive

• Certain web content may not display correctly due to a CSS issue when displayed in full screen.
  We recommend switching the display from “Full Screen” to “Footer Only” on the Solstice Dashboard.
• Device Info on the Appspace App does not display the following information:
  • Device Firmware
  • CPU Usage
  • Memory Usage
  • Storage Usage
• Mouse is unresponsive when connected to Solstice Gen 2i, when accessing the Device menu.
  We recommend using a keyboard to access the Device menu.

Universal Windows Platform (UWP)

• Devices updated to Windows 10 version 1803 (OS build 17134.48) are unable to register Appspace App.
  We recommend updating to the latest Windows 10 version 1803 (OS build 17134.122) or higher, to ensure UWP devices work seamlessly with Appspace App.
• A cursor is displayed and does not disappear when a mouse is connected to the device, even when not in use. This is an OS limitation, where the UWP releases the cursor control back to the operation system, instead of the App, when there is switching between channel content, or web views.
  We recommend disconnecting the mouse when not in use, until this is resolved.
• Device screen resolution display is not being reported correctly in Kiosk mode. This is due to a default scaling option in the OS that is meant for displaying text and apps bigger on high resolution but physically smaller screens.
  We recommend changing the scaling option to 100%.
  For more information, click the Windows Support help link: https://support.microsoft.com/en-my/help/3025083/windows-scaling-issues-for-high-dpi-devices