The Appspace App supports various industry-leading platforms and a broad range of devices that meet different use cases including playback performance, physical dimensions, hardware features, content delivery modes (streaming or caching), and experiences such as digital signage, room scheduling, wayfinding kiosks, or enterprise TV. 

Note
Please refer to the An Introduction to Devices in Appspace guide for an in-depth introduction to the types of supported devices that are ideal for you. Also check out the Compatible Content & Device Capabilities and Compatible Appspace Cards articles to see which features and cards are supported for the desired device.

Important
As there are a significant number of devices running some of the operating systems we support and a range of manufacturing standards for those devices, we can only assure the compatibility of devices, the OS, and the firmware versions that we actively test, as listed on this page.

While you may use devices that have similar specifications to the ones we have listed, we recommend you work with a systems integrator or an Appspace reseller to ensure the target devices are suitable for your deployment type and specific use case. If you do not have such a partner, please contact us and we’ll be happy to make some introductions.

Operating Systems

We have categorized this section based on devices that run on our full-fledged Appspace App that are ideal for various experiences, and devices designed primarily for workplace collaborations that have customized integrations allowing the Appspace App to display only a wallpaper, simple signage, or the room scheduling app. 

Note
Devices have different functionalities and capabilities; some devices are able to playback a single playlist channel or streamed content while other devices are able to playback custom interactive channels, handle landscape and portrait modes, and have the ability to store content locally for offline playback and more. Please refer to each device specification for more information on the manufacturer’s website.

Appspace App Devices

Listed below are operating systems and devices that are compatible with all (or most of) the features and functions available with the Appspace App for digital signage, video wall, room scheduling, enterprise TV, and System on Chip (SoC) displays.

Android

Ideal For Content Delivery Mode Operating System / Firmware Minimum Appspace Version Reference Models
Digital Signage / Room Scheduling / Kiosks / Enterprise TV / System on Chip (SoC) on TVs/tablets Caching Android 5.0.0 Lollipop Appspace 6.1 Samsung Tab 4
Android 6.0.1 Marshmallow Samsung Galaxy Tab S

Strengths:

  • Android operates on a wide variety of devices and TVs.
  • Strong performance when minimum hardware specifications are met.
  • Deployment and updates are made easy through an MDM (Mobile Device Management) service.
  • On smartphones and tablets, the Appspace App can run as a standard app that is launched by the user.
  • Ideal for both cloud and on-prem Appspace deployments.
  • Most devices are attractively priced.

Challenges:

  • Requires MDM (Mobile device management) software when used in device mode. However, this is extremely advisable when deploying Android.
  • Android devices do not come with a common hardware specification, so it is advisable to check compatibility before purchasing.

Bottom Line:

  • If you wish to deploy Appspace on a wide variety of devices using a single OS, then you should consider Android a serious option.

How to Configure:

BrightSign

Ideal For Content Delivery Mode Device Series Reference Models Operating System / Firmware Minimum Appspace Version Specifications
Digital Signage / Room Scheduling / Kiosks / Enterprise TV on TVs Caching BrightSign XT Series 3 XT1143 v6.2.147 / v8.0.127 Appspace 6.1 See full specification
XT243 See full specification
BrightSign XD Series 3 XD1033 See full specification
XD233 See full specification
BrightSign HD Series 3 HD1023 See full specification
HD223 See full specification
BrightSign LS Series 3 LS243 See full specification
BrightSign XT Series 4 XT1144 v7.1.65 / v8.0.127 See full specification
BrightSign XD Series 4 XD1034 See full specification
BrightSign HD Series 4 HD1024 See full specification

Important
If you wish to upgrade existing BrightSign devices running the Appspace App to OS version 8.0, the Appspace App must be updated to version 1.46 first, before the device firmware is updated to version 8. This is crucial to prevent the local storage from being wiped off due to the architectural changes on the location of the local storage for BrightSign OS 8.

Strengths:

  • BrightSign develops its own hardware, firmware, and software.
  • A slim, fan-less design is ideal for even the most challenging environments.
  • Good 4K video playback performance on the XT4, XT3, and XD3 devices.
  • The XT4 devices are designed to support Dolby Vision and HDR10+ for displaying vibrant colors with our App’s HTML5 engine.
  • Good multicast video playback on all BrightSign devices.
  • Power over Ethernet (PoE) support on XT4 and XT3 devices.
  • A range of devices to meet different performance and configuration requirements.
  • OPS module provides slot-in compatibility with several leading manufacturer’s display products (e.g., NEC).
  • Proprietary device management platform available from BrightSign, offering additional hardware management tools.
  • Ideal for both cloud and on-prem Appspace deployments.

Challenges:

  • A microSD card must be purchased separately for each BrightSign device. BrightSign is working on a solution for Appspace customers.
  • To display text on top of video requires some workarounds; you must add the Custom.media.video.layerindex property to your device.
  • The LS Series 3 models are rather low-power devices, and therefore it is recommended to use only simple images and cards without animation, with transitions disabled.

Bottom Line:

  • BrightSign devices are purpose-built for digital signage and kiosks. The company’s Series 4 redesign shows its commitment to customer experience and reliability.

How to Configure:

Chrome OS

Ideal For Content Delivery Mode Device Manufacturer Reference Models Operating System / Firmware Minimum Appspace Version Specifications
Digital Signage / Room Scheduling / Kiosks / Enterprise TV on TVs Caching AOpen AOpen Chromebox Commercial Chrome OS 80 Appspace 6.0 See full specification
AOpen Chromebase Commercial See full specification
Asus Asus Chromebox See full specification
Asus Chromebit See full specification
Important
  • We recommend pinning Chrome based devices at Chrome OS version 80 for Appspace App to work seamlessly.
  • We recommend using Google Chrome Enterprise, previously Chrome Device Management (CDM) to manage your devices. We currently only support issues that arise on Appspace App if the device is managed via a CDM.

    For more information, visit please the latest Appspace App Release Notes.

Strengths:

  • Industry-leading HTML5 compatibility.
  • Google Chrome Device Manager (CDM) for large scale deployments.
  • Class-leading browser, resulting in high reliability
  • Strong performance for h.264/MP4 video formats.
  • Configuration for single-app/kiosk mode.
  • Great option for cloud deployments.

Challenges:

  • Limited video format support (e.g., no multicast support, no support for video formats other than .mp4 h.264).
  • Support for RS232 and PoE on limited devices.
  • CDM licenses required at a fee.

Bottom Line:

  • Chrome OS sets the standard for HTML5 compatibility. Chrome devices are highly compatible with Appspace features and functions. However, performance may vary depending on hardware specifications (i.e., a Chromebit is ideal for basic signage deployments; but for more rigorous performance requirements, a Chromebox or Chromebox Commercial is the way to go).

How to Configure:

iOS

Ideal For Content Delivery Mode Operating System / Firmware Minimum Appspace Version Reference Models
Digital Signage / Room Scheduling / Kiosks / Enterprise TV on iOS-based smartphones and tablets Caching iOS 10 Appspace 6.1 iPad
iOS 11 iPad Mini
iOS 11 iPad Mini

Strengths:

  • Apple develops its own hardware, firmware, and software.
  • The Appspace App can run as a standard app that is launched by the user, or in single app/kiosk mode.
  • Excellent single app experience on tablets.
  • Ideal for both cloud and on-prem Appspace deployments.

Challenges:

  • Requires MDM (Mobile device management) software when used in device mode. However, this is extremely advisable when deploying iOS.
  • Customers may find differences in the rendering of web content due to iOS devices relying on the Safari browser.

Bottom Line:

  • If you wish to deploy Appspace to keep your teams up to date with what’s going on, then the Appspace App for iOS is going to be a big part of this deployment.

How to Configure:

LG webOS

Ideal For Content Delivery Mode Device Series Reference Models Operating System / Firmware Minimum Appspace Version Specifications
Digital Signage / Room Scheduling / Kiosks / Enterprise TV / System on Chip (SoC) on TVs Caching SM5KC series 32SM5KC webOS 3.7 / v 4.73.60 Appspace 6.2 See full specification
SM5KD series 43SM5KD webOS 3.3 / v 4.02.20 See full specification
SM5KE series 43SM5KE webOS 4.0 / v 4.01.60 See full specification

Note
For TV-based models, please ensure that commercial grade signage models with WebOS 3.0+ are chosen for optimum performance results.

Strengths:

  • As a System-on-Chip (SoC) TV solution, customers do not have to purchase a separate media player device.
  • Supports the majority of Appspace platform features and functions.
  • Good multicast video playback.
  • Compatible with Appspace device tasks.
  • Use the LG TV remote control to navigate the Appspace App.
  • Ideal for both cloud and on-prem Appspace deployments.

Challenges:

  • Performance issues on some transitions. By default, transitions are disabled.

Bottom Line:

  • If you wish to deploy an affordable all-in-one TV and media player solution, then this is a serious consideration. In use cases where smooth transitions between video content are required, we would recommend a separate media player option.

How to Configure:

Linux Ubuntu

Important
The Appspace App for Linux Ubuntu will be available in the Snap Store tentatively on 31st August 2020.

Ideal For Content Delivery Mode Device Manufacturer Reference Models Operating System / Firmware Minimum Appspace Version Specifications
Digital Signage / Room Scheduling / Kiosks / Enterprise TV on TVs Caching AOpen AOpen Chromebox Commercial Ubuntu 18.04.4 LTS Appspace 7.2 See full specification
Seneca Seneca HDS Media Player See full specification

Strengths:

  • Linux Ubuntu is available on a variety of industrial devices.
  • Strong performance with lower minimum hardware requirements and lower cost.
  • Ideal for both cloud and on-prem Appspace deployments.
  • Automatic App updates via the Conanical Snapcraft store.

Challenges:

  • The variety of Linux distributions, hardware manufacturers and firmware specifications can result in some devices to not perform as well as the reference models above.
  • No kiosk mode available out of the box so there is a reliance on the device manufacturer to provide a single-app playback experience if that is required.
  • Since Linux Ubuntu OS distributions can be customized it may require extra work from Systems Administrators when preparing and automating the deployment. Customers are encouraged to apply their own standards and tools to OS automation, lockdown, and updates.

Bottom Line:

  • If you are looking to deploy Appspace on a wide variety of devices using a single OS, then you should consider Linux Ubuntu 18.04 as a serious option. Linux Ubuntu devices tend to have great technical specifications at a lower cost and tend to perform better due to the lower overhead of the OS. However, we do recommend sticking with manufacturers that provide a robust set of built-in tools that can lock down the OS to only run the Appspace App.

How to Configure:

  • Please refer to Install Appspace App on Linux Ubuntu.

MacOS

Ideal For Content Delivery Mode Operating System / Firmware Reference Models Minimum Appspace Version Specifications
Digital Signage / Room Scheduling / Kiosks / Enterprise TV on Windows 10-based tablets, PCs, and TVs Caching macOS Mojave 10.14.6 MacBook Pro (Mid 2014) Appspace 7.1 See full specification
macOS Mojave 10.14.6 Mac Mini (Late 2014) See full specification
macOS Catalina 10.15.3 Mac Mini (2018) See full specification

Strengths:

  • The limited number of macOS hardware models leads to better optimization and performance as well as OS stability.
  • Ideal for both cloud and on-prem Appspace deployments.
  • Does not require the macOS App Store for app updates.

Challenges:

  • No kiosk mode available out of the box so there is a reliance on the System Administrators, or 3rd party tools, to provide a single-app playback experience if that is required.
  • macOS is a desktop operating system so it may require extra work from Systems Administrators when preparing and automating the deployment. Customers are encouraged to apply their own standards and tools to OS automation, lockdown, and updates.
Bottom Line:
  • Deploying Appspace on  Apple macOS devices will result in a consistent performance across the various models since devices that run macOS have high minimum specifications.

How to Configure:

MediaVue

Ideal For Content Delivery Mode Device Series Reference Models Operating System / Firmware Minimum Appspace Version Specifications
Digital Signage / Room Scheduling / Kiosks / Enterprise TV on TVs Caching SureVue SureVue D1 Linux / v 1.3.0 - Chromium v 56.0.2924.59 Appspace 6.0 See full specification
SureVue D2 See full specification
SureVue D4 / D6 See full specification

Strengths:

  • Purpose-built HTML5 devices.
  • A range of devices to meet different performance and configuration requirements.
  • Ideal for video wall setup.
  • Good 4K and multicast video playback performance.
  • Proprietary device management platform available from MediaVue, offering additional hardware management tools.
  • Devices come preloaded with the Appspace App.
  • Ideal for both cloud and on-prem Appspace deployments.

Challenges:

  • There is a fee for MediaVue’s device management platform. However, this approach is not uncommon.
Bottom Line:
  • MediaVue devices are purpose-built for digital signage, kiosks, and video walls, and are highly compatible with Appspace features and functions no matter the use case or deployment environment.

How to Configure:

Samsung Smart Signage Platform (SSSP) Tizen

Ideal For Content Delivery Mode Device Series Reference Models Operating System / Firmware Minimum Appspace Version Specifications
Digital Signage / Room Scheduling / Kiosks / Enterprise TV / System on Chip (SoC) on TVs Caching Samsung SSP QBN series QB43N Samsung SSP 6.0 Tizen 4 / v 1120.6 Appspace 6.0 See full specification

Strengths:

  • As a System-on-Chip (SoC) TV solution, customers do not have to purchase a separate media player device.
  • Good for displaying full-screen images and text in UHD resolution.
  • Use the Samsung TV remote to navigate the Appspace App.
  • Ideal for both cloud and on-prem Appspace deployments.

Challenges:

  • Performance issues on some transitions. By default, transitions are disabled.

Bottom Line:

  • If you wish to deploy an affordable all-in-one TV and media player solution, then this is a suitable consideration

Universal Windows Platform (UWP)

Ideal For Content Delivery Mode Device Series Operating System / Firmware Reference Models Minimum Appspace Version Specifications
Digital Signage / Room Scheduling / Kiosks / Enterprise TV on Windows 10-based tablets, PCs, and TVs Caching Windows 10 on UWP Windows 10 version 1909 (Pro, Enterprise, Education) Microsoft Surface Pro 4 Appspace 6.1 See full specification
PC Desktop or Notebook See full specification

Strengths:

  • Windows 10 operates on a wide variety of displays, TVs, and tablets.
  • Strong performance when minimum hardware specifications are met.
  • Ideal for both cloud and on-prem Appspace deployments.

Challenges:

  • A large variety of hardware manufacturers and firmware specifications, some of which may not enable Appspace to perform as well as the reference models above.
  • Not all versions of Windows 10 can run kiosk mode, which is typically a mandatory requirement when deploying.
  • Customers may find differences in the rendering of web content due to the reliance on the Edge browser.
  • The generic nature of Windows 10 OS may require extra work from Systems Administrators when preparing and automating the deployment. Customers are encouraged to apply their own standards and tools to OS automation, lockdown, and updates.

Bottom Line:

  • If you are looking to deploy Appspace on a wide variety of devices using a single OS, then you should consider Windows 10 as a serious option. However, we do recommend sticking with known brand manufacturers such as Dell, HP, and others of similar size.

How to Configure:

Windows

Ideal For Content Delivery Mode Device Series Operating System / Firmware Reference Models Minimum Appspace Version Specifications
Digital Signage / Room Scheduling / Kiosks / Enterprise TV on Windows 10-based tablets, PCs, and TVs Caching Windows 10 Windows 10 Pro Microsoft Surface Pro 4 Appspace 7.1 See full specification
Windows 7 Windows 7 Professional SP1 (64-bit) PC Desktop or Notebook See full specification
Windows 7 Enterprise (64-bit) See full specification
Windows 10 Windows 10 Pro (min. ver. 1903) See full specification
Windows 10 IoT Windows 10 Enterprise LTSC (min. ver. 1809) See full specification

Strengths:

  • Windows 10 IOT is available on a variety of industrial devices.
  • Strong performance when minimum hardware specifications are met.
  • Ideal for both cloud and on-prem Appspace deployments.
  • Does not require the Windows store for App updates.

Challenges:

  • A large variety of hardware manufacturers and firmware specifications, some of which may not enable Appspace to perform as well as the reference models above.
  • No kiosk mode available out of the box so there is a reliance on the device manufacturer to provide a single-app playback experience if that is required.
  • The generic nature of Windows 10 OS may require extra work from Systems Administrators when preparing and automating the deployment. Customers are encouraged to apply their own standards and tools to OS automation, lockdown, and updates.

Bottom Line:

  • If you are looking to deploy Appspace on a wide variety of devices using a single OS, then you should consider Windows 10 IOT as a serious option. However, we do recommend sticking with manufacturers that provide a robust set of built-in tools that can lock down the OS to only play back the Appspace App.

How to Configure:

 

Cisco Interactive Experience Platform (IEC)

Important
The Interactive Experience Client 4650 (IEC) device is now supported and managed by Cisco’s partner Moderro.

Customers who wish to experience the benefits of the next evolution of the Appspace App may use the Appspace Progressive Web App available via all browsers. However, please contact Moderro for information and support.

If purchasing devices from Cisco, we support these new Cisco Collaboration Endpoints instead.

Appspace Collaborative Solutions & Devices

Listed below are workplace collaboration devices that have customized Appspace functions to display a wallpaper, simple signage, or the room scheduling app, ideal for conference rooms or huddle spaces. 

Cisco Collaboration Endpoints (CE)

Ideal For Content Delivery Mode Device Series Reference Models Operating System / Firmware Minimum Appspace Version Specifications
Wallpaper Streaming Cisco Webex Room series Webex Share Webex Share OS / novum1.1.0 Appspace 7.1 See full specification
Webex Room Phone Novum OS / novum1.1.0 Appspace 7.2 See full specification
Signage Mode Streaming Cisco Webex Board series Board 55 Webex RoomOS Appspace 7.0 See full specification
Board 70 See full specification
Board 85s See full specification
Wallpaper & Signage Mode Streaming Cisco Webex Room series Room 55 CE 9.4 or later (on CUCM) / latest Cisco Webex RoomOS (on Webex Cloud) Appspace 7.0 See full specification
Room 70 See full specification
Room Kit See full specification
Room Kit Mini See full specification
Room Kit Plus See full specification
Room Kit Pro See full specification
Wallpaper Streaming Cisco CE Desk series DX80 CE 9.4 or later (on CUCM) / latest Cisco Webex RoomOS (on Webex Cloud) Appspace 7.0 See full specification
Wallpaper Streaming Cisco CE TelePresence MX series MX200 CE 9.4 or later (on CUCM) / latest Cisco Webex RoomOS (on Webex Cloud) Appspace 7.0 See full specification
MX300 See full specification
MX700 See full specification
MX800 See full specification
Wallpaper Streaming Cisco CE TelePresence SX series SX20 CE 9.4 or later (on CUCM) / latest Cisco Webex RoomOS (on Webex Cloud) Appspace 7.0 See full specification
SX80 See full specification

Strengths:

  • The Collaboration Endpoint devices are already in place as they are used for video conferencing. The Appspace integrations bring additional features to existing infrastructure to enhance corporate communication.
  • The Appspace integrations do not interfere with Cisco functionality.
  • Appspace does not just change the wallpaper but provides the end user with a lot of the features that are traditionally available only on digital signage devices, like the ability to schedule content, use Alerts and create good looking content by leveraging Appspace Cards.

Challenges:

  • Currently the integration requires an external Appspace App supported device, known as a caching device, which is responsible for uploading the content to the endpoints. The caching device needs to access the Appspace Cloud and be on the same local network as the endpoints. (for CE 9.8 and earlier)
  • Mass registration requires a desktop tool developed by Cisco to install the macro. (for CE 9.8 and earlier)
  • Constantly streaming content may increase bandwidth usage. Check out our Managing Bandwidth in Appspace guide for help. 

Bottom Line:

  • The Cisco Collaboration Endpoints are purpose-built for conference rooms. The wallpaper is a secondary feature, hence, content should be limited to using images and cards only. Alternately turn on Signage mode.
  • Other than a few Appspace App supported devices that are responsible for the content sync, there is no new hardware investment necessary as the display devices are already in place.

How to Configure:

Crestron

Ideal For Content Delivery Mode Device Series Reference Models Operating System / Firmware Minimum Appspace Version Specifications
Room Scheduling Streaming TSS TSS-7 v 2.002.0048 Appspace 7.0 See full specification
TSS-10 See full specification
Digital Signage in huddle spaces / conference rooms Streaming AirMedia AM-200 v 1.3975.00025 See full specification
AM-300 See full specification
Digital Signage in conference rooms Streaming Mercury Mercury v 1.3705.00093 See full specification

Strengths:

  • Crestron develops its own hardware, firmware, and management software.
  • Proprietary device management platform is available from Crestron, offering additional hardware management tools (like automatic firmware updates).
  • Mercury and AirMedia devices are already in place as they are used for video-conferencing and screen sharing. The Appspace integration brings additional features to the existing infrastructure to enhance corporate communication.
  • The TSS device, with a slim, fan-less design is ideal for room booking locations, either mounted outside the room or on a stand inside.
  • The TSS device is PoE so it does not need a separate power source.
  • The Appspace App is part of the Crestron firmware, so the setup is easy as the feature just needs to be enabled. No separate installation needed.

Challenges:

  • The Crestron devices stream all content from Appspace, so if it reboots while the network is out then it cannot be used until the network connection is restored.
  • Constantly streaming content may increase bandwidth usage. Check out our Managing Bandwidth in Appspace guide for help. 

Bottom Line:

  • Crestron Mercury and AirMedia devices are purpose-built for conference rooms. Digital signage is a secondary feature, hence, content should be limited to simple signage by using images and cards only.
  • Crestron TSS panels are purpose-built for interactive room booking. The content should be limited to the Room Schedule card only.

How to Configure:

IAdea

Ideal For Content Delivery Mode Device Series Reference Models Operating System / Firmware Minimum Appspace Version Specifications
Room Scheduling Streaming IAdea Smart Signboards XDS 1078 v 2.0.2-45 / 7.1.1 Nougat Appspace 6.1 See full specification

Strengths:

  • IAdea develops its own hardware, firmware, and management software.
  • The IAdea Smart Signboard device, with a slim, fan-less design while incorporating programable LED side lights for immediate visible communication of room status is ideal for room booking locations, especially when mounted outside the room.
  • The IAdea Smart Signboard device is PoE so it does not need a separate power source.

Challenges:

  • The IAdea Smart Signboards devices stream all content from Appspace, so if it reboots while the network is out then it cannot be used until the network connection is restored.
  • Constantly streaming content may increase bandwidth usage. Check out our Managing Bandwidth in Appspace guide for help. 

Bottom Line:

  • IAdea Smart Signboards devices are purpose-built for interactive room booking. The content should be limited to the Room Schedule card only.

How to Configure:

Mersive

Ideal For Content Delivery Mode Device Series Reference Models Operating System / Firmware Minimum Appspace Version Specifications
Digital Signage in huddle spaces / conference rooms Streaming Solstice Pod Solstice Pod Gen 2i v 4.0.11716 Appspace 6.1 See full specification
Solstice Pod Gen 3 See full specification

Strengths:

  • Mersive develops its own hardware, firmware, and management software.
  • Proprietary device management platform is available from Mersive, offering additional hardware management tools.
  • Mersive devices are already in place as they are used for video-conferencing and screen sharing. The Appspace integration brings additional features to the existing infrastructure to enhance corporate communication.
  • Quick setup by just enabling the digital signage feature, and entering the Appspace App (PWA) link.

Challenges:

  • The Mersive devices stream all content from Appspace, so if it reboots while the network is out then it cannot be used until the network connection is restored.
  • Only the Mersive Solstice Pod Gen 3 device is PoE so it does not need a separate power source.
  • Constantly streaming content may increase bandwidth usage. Check out our Managing Bandwidth in Appspace guide for help. 

Bottom Line:

  • Mersive devices are purpose-built for conference rooms. Digital signage is a secondary feature, hence, content should be limited to simple signage by using images and cards only.

How to Configure:

 

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