Configure Communities in Console

This article provides administrators and publishers with the instructions to create and manage communities in the Admin Console. Communities are collaboration spaces that serve as a social platform within the Appspace Employee App. 

• This article is for configuring communities in the Admin Console. To configure communities in the Employee App, see this article.

Communities are dynamic, user-driven collaboration spaces that provide a platform for users to easily create and participate in groups centered around various subjects, interests, and projects. Communities facilitate deeper engagement and interaction among team members, encourage cross-departmental collaboration, and bring together individuals with shared interests. This fosters a vibrant exchange of ideas and enriches the sense of togetherness and belonging.

Prerequisites

• Account Owner or Publisher role. 
• An Appspace Platform user license.
• An active Appspace public/private cloud user account.
• Supported file types for community banners in Settings > Design:
  • Images: JPEG, and PNG

Create and Delete Communities

To create a community, perform the following steps:

1. Log in to the Appspace console.
2. Click the ☰ Appspace menu, and click Spaces.
3. Click +Create on the upper-left corner. 
4. In the Create Space window, select Community and click Create.
   
5. Enter the Name and Description of the community, and set the community to be either Public or Private. Private communities are only viewable by members of the community.
6. Click Create.
7. The page for the new community is immediately displayed.

To delete a community, perform the following steps:

1. Log in to the Appspace console.
2. Click the ☰ Appspace menu, and click Spaces.
3. Click Communities on the left bar to view the available communities.
4. Click the ellipsis (…) on a community and select Delete.
   
5.  The confirmation window will appear. Select the check box and click Delete.
6. Select a community to view the Community page. On the right bar, select Settings.
7. In the Settings page, click the ellipsis (…) and select Delete.
8.  The confirmation window will appear. Select the check box and click Delete.

Assign Community Owners and Moderators

Account Admins, Publishers, and Community Owners with a Platform user license may assign owners and moderators for a community by performing the following steps.

Community members assigned as owners have permission to delete communities, configure community settings, and edit community articles in the Employee App. Members who are assigned as moderators of a community have permission to moderate reported posts, stories or pages in the community in the Employee App.

1. Log in to the Appspace console.
2. Click the ☰ Appspace menu, and click Spaces.
3. Click Communities on the left bar to view the available communities.
4. Click the ellipsis (…) on a community and select Edit to access its Settings page.
5. Select Permissions to view the assigned owners and moderators of the community.
   
6. Enter the name or email to the Owners or Moderators field.

View and Remove Community Members

Perform the following steps to remove members of a community:

1. Log in to the Appspace console.
2. Click the ☰ Appspace menu, and click Spaces.
3. Click Communities on the left bar to view the available communities.
4. Click the ellipsis (…) on a community and select Edit to access its Settings page.
5. Select Members to view members of the community.
   
6. To remove a member, click the ellipsis at the end of a row and select Remove.
7. In the window, click Remove.

Change Community Settings

Perform the following steps to change the settings of a community:

1. Log in to the Appspace console.
2. Click the ☰ Appspace menu, and click Spaces.
3. Click Communities on the left bar to view the available communities.
   
4. Click the ellipsis (…) on a community and select Edit to access its Settings page.
5. Select General to set the name and description of the community, tags, and privacy:
   • Name – Enter a name for the community.
   • Description – Enter a description for the community.
   • Tags – Enter tags that will be associated with the community.
   • Privacy – Set the community to be Public or Private. Private communities will not be visible to non-members.
   • Membership – Set to have membership for the community set as Mandatory for users, or optional with users as members or non-members by default (Opt-Out or Opt-In). This option is only available if Privacy was set to Private.
   • Audience – Enter a user group or a location to add all users in the user group or location as members. This option is only available if Privacy was set to Private.
6. Select Members to view or remove members of the community. You can also view people who have been invited but have not accepted the invitation to be members.
   
7. Select Design to set a banner and icon for the community.
   • Banner – Upload a banner image (jpg and png) or remove an existing banner for the community.
   • Icon – Select a color and an icon from the list of available icons.
8. Select Content to define who can contribute User Posts, Event Posts, Attachments, Pages, and Stories:
   • • None
     • Everyone
     • Moderators and owners
   • Owners only 
9. Select Widgets to select the widgets to be displayed on the community page.
   • About – Displays the Description of the community as set in Setting > General above, and the community owners.
   • Members – Lists the community members on the right.
   • Tags – Displays the tags of posts, stories, and pages published within the community. Select a tag to filter the articles displayed.
   • Top pages – Displays the top pages published within the community.
   • Top stories – Displays the top stories published within the community.
   • Media gallery – Displays the images and videos attached to posts, stories, and pages published within the community.
   • Recent documents – Displays the document files (such as pdf, xlsx, or docx) published within the community.
   • Upcoming events – Displays event posts that are set near the current date.
10. Select Social to enable or disable Reactions, Comments, and Shares on posts, stories, and pages published within the community:
    • Inherit – follows the global settings set in the Employee App configuration.
    • Yes – enable the feature for users.
    • No – disable the feature for users.
11. Select Permission to add owner or moderator permissions for members of the community. Refer to the Note in this article to view the roles of each permission type for the community.