Configure Microsoft Office 365 Room Booking Service with User Privileges

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This article provides the instructions to configure the room booking service for the Microsoft Office 365 Calendar data provider with user privileges, for our room scheduling cards (Room Schedule and Schedule Board cards).


  • A Microsoft Office 365 Administrator to perform the instructions in this article.
  • A Microsoft Office 365 user account (used as a service account for room booking).


Microsoft Office 365 requires global administrator level permissions for a service account to handle room booking and check-in across an organization.

However, if you do not wish to use global permissions, you may now configure the booking functionality using a user account, with access to book only rooms that have been delegated to the this user account. This article provides the instructions to configuring the room booking service for the Microsoft Office 365 Calendar data provider with user privileges.

To setup your room booking service, you must first configure the calendar data provider settings and then create the room scheduling card. Once the card has been configured, you then need to add the card to a playlist channel and publish the channel to a registered device installed with the Appspace App.

The instructions in this article must be completed first by an Office 365 Administrator prior to configuring room scheduling cards in the Appspace console.

Follow the instructions in the order listed below:

If you encounter authentication issues while setting up the Office 365 passport with User privileges on Azure, please ensure the Azure Admin Consent Requests has been configured by following the steps in the Configure the admin consent workflow (preview) article:


Step 1. Create a booking account in Office 365

We recommend creating an account in Office 365. This account will be used for authentication when configuring the room scheduling card. We will call this the booking account.

  1. To create the booking account, follow the instructions in the Add users individually or in bulk to Office 365 article:
  2. Add the basic account information, such as:
    • First and Last name
    • Display name
    • Username and Domain (email address)
    • Password
    • Location
    • Roles – Select User (no administrator access) 

      You may skip all optional information.
  3. Proceed to Step 2 below.

Step 2. Configure resources (meeting rooms) in Office 365

We recommend gathering all meeting room information such as name, email address, capacity, and location, prior to configuring the Microsoft Office 365 Calendar resources.

All meeting rooms in an organization are known as resources in Office 365. Follow the instructions below to configure all resources available in your company:

  1. Follow the instructions in the Set up room and equipment mailboxes article:
    Here, you may obtain the email alias for the resource id that is required for the player property when configuring the room scheduling card.
  2. Once the account is created, navigate to Resources > Rooms & equipment.
  3. Click the room name, and click Edit in the Booking options section.
  4. Ensure the Auto accept meeting request option is turned On.
  5. Proceed to Step 3 below.

Step 3. Delegate access for resource’s calendar to booking account

You now need to provide your booking account with access to each meeting room’s calendar, a process known as delegate access. This will allow the room scheduling card to make bookings on Microsoft Outlook Calendar via the booking account that is used to authenticate calendar access.

  1. Sign in to Office 365 admin center ( with your Global administrator credentials.
  2. Navigate to Resources > Rooms & equipment.
  3. Click the room name, and click Edit in the Delegates section.
  4. Enter the name to search for the booking account and select the account from the drop-down list.
  5. Click Save changes.
  6. Repeat the above steps for all resources (meeting rooms).
  7. Proceed to Step 4 below.

Step 4. Configure resource calendar permissions

You would now need to configure the meeting room’s calendar to allow the room scheduling card to retrieve and display event information of the meeting room.

To configure Office 365 resource scheduling permissions, follow the instructions below:

  1. Sign in to Office 365 with your booking account credentials.
    Please ensure the booking account has been granted Full Access permissions for the Office 365 resources, only then would you be able to open another mailbox.
  2. Go to the Office 365 Calendar, click your name in the top right corner, and select Open another mailbox from the drop-down list.
  3. Enter in the resource name, and click Open. The resource account opens in a new tab.
  4. Navigate to the resource account Calendar, and right-click on Calendar. Select Sharing and permissions.
  5. Enter in the email of the booking account in the Send a sharing invitation in email to share the calendar. Select Delegate from the drop-down list, and check the Let delegate view private events checkbox.

  6. Click Share to add the booking account, and in the Delegates section below, ensure the “Send invitations and responses to” drop-down has been set to “Delegate and send me a copy”, allowing the email to go to both the delegate and resource when a reservation is made. 
  7. Once done, navigate back to the email tab for the booking account, and accept the calendar invitation that was sent from the resource account.

  8. Proceed to Step 5 below.

Step 5. Configure Room Schedule/Schedule Board card model.json file

These instructions allow the Room Schedule/Schedule Board card to authenticate using a booking account with user privileges. This is required as the default card template can only be authenticated using a booking account with admin privileges.

  1. Login to the Appspace console.
  2. Navigate to Library > Cards from the Appspace menu on the left navigation bar, and click the Template tab.
  3. Select and download the Room Schedule/Schedule Board card template (
  4. Extract the model.json file from the card template ( file, and add the following code to the model.json file in the following section:
    "offline_access openid profile Calendars.ReadWrite.Shared",

    In the event the “quotation marks” copied do not translate correctly to the model.json file, we suggest to manually type in the quotation marks where necessary.
  5. Once complete, compress the model.json file back into the card template (, and upload it back to Cards.
  6. Proceed to create a Room Schedule card or a Schedule Board card.
When creating the card in the Appspace console, ensure the Automatic room assignment from a player property option is selected.