This article lists the minimum requirements needed to run the Appspace App for Devices either on purpose-built devices and built-in devices, or the Appspace Employee App for employees on browsers or mobile devices.

We currently have three app categories, catered for the following:

  • Appspace for devices
    The Appspace App for industry-standard devices is supported on a multitude of operating systems and device platforms such as Chrome OS, Android, iOS, BrightSign, Cisco, Crestron, and such, that meet different use cases including playback performance, physical dimensions, hardware features, content delivery modes (streaming or caching), and workplace experiences.
    The Appspace App for devices is ideal for various workplace experiences including:
  • Appspace built-in
    Appspace has collaborated with several vendors to offer integrated solutions, to provide added value by leveraging existing workplace vendor devices and systems that may have a specialized dedicated function (i.e. video conferencing). The Appspace App comes pre-built in most of these devices and only custom Appspace features are available, such as:
    • basic wallpaper or signage displays using Appspace on room conferencing devices that are idle.
    • basic wallpaper or signage displays using Appspace Lite, on the vendor’s device management portal.
    • room scheduling with Appspace cards on purpose-built room scheduling devices or smart signboards.
    Content from Appspace is streamed and not stored locally due to the devices’ functional limitations.

  • Appspace for employees
    The Appspace Employee App, an Appspace app for employee communication, is available on Android and iOS mobile devices, or via our web portal. Employees may:

Appspace App for Devices & Appspace Built-In

  • An Appspace Platform user license.
  • An active Appspace public cloud/private cloud/on-prem user account.
  • The minimum hardware requirements for Appspace App devices on purpose-built platforms and Appspace buit-in follow the manufacturer’s specifications. The recommended device models and the required firmware & OS versions are listed in the Supported Devices & Operating Systems article.
  • For a list of media and features supported by each device, please refer to the Supported Content & Device Capabilities article.

Appspace Employee App

Employee App Portal

  • An Appspace Premium user license.
  • An active Appspace public cloud/private cloud user account.
  • See the Supported Browsers section below.
  • Minimum PC hardware requirements

    Hardware Minimum Specifications
    Processor Intel Core i3
    Memory 4GB RAM
    Hard Disk 128 GB
    Network 4 Mbps throughput

  • Minimum operating system requirements

    Operating System Minimum Versions
    Microsoft Windows Windows 10
    Mac OS Mac OS X Yosemite 10.10
    Android Android 5.0.0 Lollipop
    iOS iOS 10
    Chrome OS Chrome OS 69

  • Supported media

    File Type GIF JPG PNG TIFF PDF MP4 AVI HLS
    Internet Explorer
    Safari
    Chrome
    Firefox

Employee App Mobile

  • An Appspace Premium user license.
  • An active Appspace public cloud/private cloud user account.
  • Device requirements
    Ideal For Content Delivery Mode Operating System / Firmware Minimum Appspace Version Appspace App Download Reference Models
    Employee Experience Streaming Android 6.0.1 Marshmallow Appspace 8.0 Download via Google Play Store Samsung Galaxy S5
    iOS 14 Download via Apple App Store iPhone 12

Additional Requirements

Supported Browsers

Listed below are the supported web browser versions on the server and for client machines used to access the Appspace platform.

BrowserMicrosoft WindowsMac OS
Chrome89.0.4389.114 (64bit)89.0.4389.114 (64bit)
Firefox87.087.0
Internet Explorer11.0-
Microsoft Edge89.0.774.63-
Safari-14.0.3

Additional Requirements:

  • Disable pop-up blocker. 
  • Minimum screen resolution of 1024 × 768 is recommended.
Note
Browser versions prior to the ones listed above have not been tested on the latest version of Appspace, and may have limited functionality.

Approved URLs List

Configure your network, firewall, or proxy servers to allow access to the following sites, where applicable:

  • https://*.appspace.com
  • https://*.appspaceusercontent.com
  • https://*.appspacestatic.com
  • Any external NTP server (alternative to using an internal NTP server)
  • Any external content sources (e.g RSS feeds and websites.
  • https://www.worldweatheronline.com/ (World Weather Online) – Mandatory if weather forecasts are for countries outside the US.

Firewall Ports

Configure your firewall to enable access to the following ports for seamless delivery of Appspace.

Required

  • HTTPS (443) – HTTPS port 443 open towards Appspace server(s). 

Optional

You may configure your firewall to allow access to the following ports only if necessary:

  • HTTP (80) – HTTP redirect of end-users to Appspace server(s).
  • UDP (123) – For access to NTP packages.
  • TCP/UDP (53) – For access to a DNS server.
  • TCP/UDP 8884 – Application Networking Manager (ANM) trusted communications if using ANM. On MediaVue SureVue devices only.
  • TCP/UDP (8885-8887) – SureVue mesh networking and ANM communication. On MediaVue SureVue devices only.
  • TCP/UDP (9090) – Chromium debugging services. The port is open by default, but the listening service is disabled. On MediaVue SureVue devices only.
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