Appspace 8.0 Platform Release Notes

These release notes provide information on the new features, enhancements, resolved escalations, and bug fixes completed in each release for Appspace Cloud.

Appspace 8.0 is a major release that is built on a new microservices architecture and includes various new features and enhancements, an improved user interface, platform optimizations, and bug fixes.

Cloud Releases


Release Date: 16 Oct 2020

This build is focused on improvements, bugs, and escalation fixes.

UI Updates for Content Portal

The Content Portal UI has been updated with the following changes:

  • The View button that linked to the Content Portal, which was originally on the top menu bar in the Appspace console, has now been moved to the main Appspace menu on the side panel, for improved user experience and is now known as the Switch to Content Portal button.
  • Similarly, the ADMIN button on the content portal’s top menu bar that linked to the Appspace console, has now been moved to the portal’s side panel, and is now known as the Switch to Admin Console button.
  • On the content portal, a landing page is displayed when there are no channels published.
  • The content portal side panel now displays shortcuts for Feeds, Videos, and Channels, while the list of Channel Groups is now displayed on the right.
  • All content, except video, are displayed in a tile view, displaying the channel listing with title and summary.
  • Video content is displayed in a thumbnail tiled view, displaying the channel listing with title, and duration of the video.
  • When viewing selected content, the channel name, content title, and published date and time, are displayed above the featured image.
  • Users can now customize the portal’s theme and logo according to the organization’s branding guidelines.
Enterprise Messaging Apps Update

An additional configuration option when posting content to Enterprise Messaging Apps, includes the option to hide the channel name in the post. Users can enable or disable posting the channel name in the Post Format drop-down menu.

Resolved Bugs
  • AP-22302 – SSO login for mobile devices does not redirect to the correct mobile authentication URL.
  • AP-22281 – Playlist channel content metadata (total number of items and total duration) does not refresh when content is removed from the playlist.
Resolved Escalations
  • AE-6279 – Unable to import channel due to invalid export channel URL error message.
  • AE-6287 – Unable to create the YouTube 2.0 card.
  • AE-6297 – Card content missing when imported to the selected library.
  • AE-6299 – Unable to transcode video from a shared folder.
  • AE-6326 – Unable to export device properties.


Release Date: 25 Sept 2020

This build is focused on improvements, bugs, and escalation fixes.

Improvements to Maps

With the growing interest in our Maps feature, we’re adding the following Point of Interest (POI) options:

  • Front Porch
  • Quiet Space
  • Social Lounge
  • Training
Integrations Menu

As a standardization measure, the Passports feature available via the Appspace menu Admin > Passports will now be available as a separate tab via AdminIntegrations instead. The Integrations page will also be hosting all future integration features that are planned in our roadmap.

Resolved Bugs
  • AP-21439 – The Calendar Resource drop-down menu in Maps only displays up to 20 passports, and does not display the entire list of active passports available.
  • AP-21820 – Channels can still be imported into libraries with read-only permissions.
  • AP-22162 – Images and cards without natural duration are displayed with the “Infinite” icon in the Appspace Content Portal.
Resolved Escalations
  • AE-6270 – The resolution for 2K in a card editor is displayed as 1920 x 1080 instead of 2048 x 1080 (1080p).


Release Date: 11 Sept 2020

This build is focused on bugs and escalation fixes.

Resolved Bugs
  • AP-21904 – Unable to save playout property changes, if advanced channel filename contains special characters.
  • AP-21965 – Hex codes copied to the color picker field does not change the color automatically.
  • AP-22042 – Unable to send analytics to Appspace cloud, if metadata value is null.
  • AP-22127 – Content is missing from the Media Zone widget in a copied advanced channel.
Resolved Escalations
  • AE-6065 – Unable to set Wallpaper mode on a device running Cisco CE 9.9.
  • AE-6122 – Deleted content reappears after being deleted from Library.
  • AE-6189 – The Create Content page scrollbar is missing when displayed on Chrome browsers.
  • AE-6202 – Server runtime error received when trying to download custom card theme with ‘&’ in the name.
  • AE-6235 – Devices page in the console triggers a reset password notification.
  • AE-6246 – Unable to create the Chrome CDM Policy advanced registration when selecting a subnetwork.


Release Date: 28 Aug 2020

This build is focused on improvements and escalation fixes.

Natural Duration Indicator on Cards

Natural duration on Cards will now be displayed with a clock icon as a visual indicator to having natural duration.

The clock icon will be displayed in the following locations:

  • Content thumbnail in Library.
  • Content thumbnail in the Edit tab in playlist channel.

Support for Autoplay Channels Mode on Webex Phone, Webex Share, and Cisco CE Devices

Support for autoplay channels mode on Cisco Webex Phone, Webex Share, and Cisco Collaboration Endpoint (CE) devices, allows for multiple channels to be displayed instead of just a single channel, as previously available.

The support for autoplay channels also brings the following changes:

  • Devices that have been assigned with the same channel and timezone will usually display the same content item. However, time is no longer a determining factor when it comes to displaying content, apart from being scheduled or dayparted.
  • Autoplay channels support is only available if channels are published directly to the device or device group.
  • No re-provisioning is required on existing devices to support the autoplay channels.
Resolved Bugs
  • AP-21744 – The Device Settings page has UI alignment issues.
  • AP-21962 – Cards display as thumbnail in the advanced channel’s Visual Editor, channel preview, device preview, and web publishing.
Resolved Escalations
  • AE-6155 – Imported channel does not contain content from a shared folder that was exported.
  • AE-6188 – Unable to add content to shared folder when initially shared with Viewer permissions.
  • AE-6190 – Unable to delete a user that is pending an invite, if user that sent the invite has been deleted.
  • AE-6197 – Unable to copy a device property to a device group.


Release Date: 24 Aug 2020

This build is focused on an escalation fix.

Resolved Escalations
  • AE-6218 – Tagged content in Advanced channels does not display on DirectX players.


Release Date: 14 Aug 2020

This build is focused on improvements and escalation fixes.

Support for Cube Transitions

The Cube transition is a new transition that simulates content transitions with a 2D cube effect. This transition option is supported in channel browsing mode, a single playlist channel, and in advanced channels (signs).

Users may find the following cube transitions options when configuring the Media Zone widget in advanced channel or Playout Properties in playlist channels:

  • Cube Left
  • Cube Right
  • Cube Up
  • Cube Down
  • Cube Random
Resolved Bugs
  • AP-21804 – Library with “Auto-Deletion” configured, does not automatically delete content past its due date.
Resolved Escalations
  • AE-6085 – IIS issue causes intermittent disruption between Appspace console and MySQL on cloud servers.
  • AE-6122 – Unable to delete content from Library.
  • AE-6154 – Unable to add content to playlist channel from a shared library folder.
  • AE-6155 – Playlist channel does not contain content from a shared folder when exported or imported to another account.
  • AE-6176 – Incorrect layout is displayed briefly when launching the WYSIWYG editor in an advanced channel, before the correct layout is displayed for editing.


Release Date: 7 Aug 2020

This build is focused on Appspace 8 improvements, and escalation fixes.

Webex Meeting Support

Appspace expands its integration capabilities by adding support for a Webex Meeting passport service in the platform, that supports the Webex Recordings card. The Webex Recordings card is the latest card offering by Appspace, allowing users to easily stream and display a Webex Meetings recording via the Appspace App.

Resolved Escalations
  • AE-6097 – Unable to delete a subnetwork containing device groups.
  • AE-6156 – Unable to import channels on the App2 cloud server.
  • AE-6168 – Unable to save custom card content edits in Appspace 8.0.
  • AE-6171 – Unable to change URL in card after Appspace 8.0 update.


Release Date: 29 July 2020

This build is focused on Appspace 8 improvements, and escalation fixes.

Library UI Improvements

Left and right arrow icons have been added to the tag list during content creation, to allow for better user experience and navigation when scrolling through the tag list.

Maps Improvements

With the recent Covid-19 pandemic affecting the world, many organizations are currently placing hand sanitizers around the office area, thus Appspace has included “Sanitizing Station” as a new Point of Interest (POI) option when configuring your floor plans in Maps.

Resolved Escalations
  • AE-6060 – Unable to accept user invitation, or login to cloud via SSO if Appspace authentication is set to “SSO only”.
  • AE-6071 – Unable to scroll data sources list if “Data only” advanced channel contains more than 20 data sources.
  • AE-6129 – Unable to horizontally scroll tags when adding content in Library.
  • AE-6130 – Existing content tags are not populated as suggestions when adding tags to content.


Release Date: 24 July 2020

This build is focused on general platform stability, and bug and escalation fixes.

New Library Features

The Library has been updated to support the following features:

  • List View displays the content thumbnail and certain content attributes in a single column, allowing users to quickly identify the content by name, type, size, or when it was last updated. Users can toggle between the list view and grid view by clicking the view icon in the library.
  • Content Size is now displayed for users in the Library when viewing in List View, or within the individual content in the Settings tab.

Resolved Bugs
  • AP-21685 – Unable to upload or select media when trying to change the Appspace content portal banner.
  • AP-21739 – Content is posted without an image, on the Slack and Webex Teams enterprise messaging apps, due to certificate issues.
  • AP-21740 – Content is posted with a broken thumbnail icon on the MS Teams enterprise messaging app, due to certificate issues.
Resolved Escalations
  • AE-6014 – Device usage on the Account Management Portal does not reflect actual device usage.
  • AE-6120 – Unable to disable Card text editor in card schema to prevent users from changing text styling in card.
  • AE-6124 – Unable to save data in the advanced channel Table Listing widget.
  • AE-6126 – Unable to create card based on custom card template after updating to Appspace 8.


Release Date: 13 July 2020

This build is focused on general platform stability and bug fixes.

Resolved Bugs
  • AP-21580 – Unable to create or import older card templates in the new Appspace 8 library.


Release Date: 9 July 2020

This build is focused on general platform reliability and bug fixes.

Resolved Bugs
  • AP-21566 – Deleted floor plans and buildings are still being displayed on the Schedule Board card.
  • AP-21572 – “Allocated Content” is displayed as “Deleted Content” on the Analytics Most Viewed Content widget, if the user does not have permissions to view the library the content is in.


Release Date: 8 July 2020

Please visit the What’s New in Appspace 8.0 article for full feature descriptions, and what Appspace 8.0 has to offer you.

Enterprise Messaging Apps

Appspace 8 natively integrates with enterprise messaging apps such as Microsoft Teams, Webex Teams, and Slack. This integration allows the publishing of any content (messaging, videos, charts, etc.) seamlessly from Appspace into these apps, ensuring employees are always informed, engaged, and up-to-date wherever they are located globally.

Appspace Content Portal

The Appspace content portal is a newly launched central location for users to view corporate content that has been published to them. The portal improves the overall information sharing workflow across an organization by providing quick and easy access to information via a computer, tablet, or phone, regardless of where users are located.

Find out more in the Browse and Navigate Appspace Content Portal article.

New Redesigned Library

The Library functions and workflows have been completely revamped and designed for improved user experience and efficiency.

The user interface is now faster and more responsive with a streamlined content creation workflow for all content types.

The new design also supports instant previews throughout the content creating, editing, and configuring processes. Previews can use new display options such as Responsive, Responsive 16:9, 2K, 4K, Tablet, Phone, or Custom.

Find out more in the Browse and Navigate Appspace 8.0 Library.

Maps Service

We are also introducing the Maps module, to support floor plan maps and wayfinding for kiosk and room scheduling experiences.

The module allows users to upload floor plans and organize them into a geo network, campus network, or a building network. Users can then label locations of rooms and other points of interest, such as restrooms, lifts, exits, and such, on the floor plan map.

The Maps service is supported on Appspace 2.15, and the latest Schedule Board card ver 1.8.

Analytics Service

Introducing the Analytics module, which will gather console-based statistics for content, channels, enterprise messaging apps, users, devices, and the new Team portal.

Widgets on the Analytics dashboard will display trends of the content usage and type, channel type and publishing statistics, enterprise messaging app statistics, and user and device activity details. Depending on the widget, the data can be filtered using the following criteria.

  • By Account
  • By Date Range (Today/Last 7, 30 or 90 days/Last 12 or 24 months/Current or previous year).
  • By Channel
  • By Content

Users will also have the option to click on each widget to view more statistics in detail, and filter data according to any selected time period. These analytics will also be available in the Channels module for each individual channel, and in any content editor window, displaying analytics for the selected content.


Appspace cards are HTML-5 based templates available in the Library that you can use to create engaging, interactive content. Cards are an easy but powerful medium to create the desired messaging ideal for any type of information needed for digital signage and workplace initiatives. Cards have been updated with the following in conjunction with the release of the new Library available in Appspace 8.0

New Design and Configuration Sections

All cards have been updated with a new UI, which groups certain key functions and features into tabs and sections for better user experience, and content creation workflow.

New Category and Tags

When creating a card, you now have the option to filter results based on tags and card template categories which are based on card types such as Messaging, Data, Services, Feeds, and Legacy content – to easily find what you need from a huge list of templates available.

Resolved Escalations
  • AE-5784 – Security vulnerability fix in policy file-based device registrations between devices and Appspace 7.0.