Last updated on March 07, 2019

Install Appspace App on Samsung SSP


As part of our ongoing commitment to user experience, significant app enhancements were made at the end of 2017. Following careful evaluation, the Samsung SSP 3.0 platform is not be able to handle many of these enhancements. As a result, Appspace will not support SSP 3.0.

Customers who wish to experience the benefits of the Appspace App will need to choose a different device platform that is compatible with the Appspace App. After the Appspace App transitioned to a new experience (early 2018), technical support for the Samsung SSP 3.0 platform will continue for twelve (12) months only.

2019: We are currently testing Samsung Tizen, lookout for updates soon.

This article provides the instructions to configure and register Samsung Smart Signage Platform (SSSP) devices for Appspace.


  • The device must meet the manufacturer’s minimum hardware and technical specifications, as well as the Appspace App’s minimum requirements. Please refer to Appspace App requirements.

  • An active Appspace account, with sufficient Device IDs to register the device.

  • An active Internet connection.

  • It is recommended that the device clock is set to automatically retrieve time from a Network Time Protocol (NTP) server, with the correct time zone, in order for it to sync correctly with the Appspace server.


    Appspace cloud servers by default retrieve time from a NTP server. If an Appspace on-premises server is used, ensure the server time is automatically retrieved by a NTP server.

  • Please ensure your network is configured to allow Appspace whitelist URLs and the relevant network ports.

  • On your proxy server, whitelist the hostnames listed in the ‘How to set up networks with SSL content filters’ section in the following article:

Configuring Samsung SSP

Follow the instructions below to setup the Samsung SSP device:

  1. Navigate to Downloads, and download the Appspace App for Samsung client (

  2. Once downloaded, extract the file, and upload the following files to a web server.

    • deployment.json

  3. Extract both the and files.

  4. Copy the URL link of the folder depending on the desired orientation:

    • For Landscape: http://<web server url>/AppspaceSSSP3/Landscape/

    • For Portrait: http://<web server url>/AppspaceSSSP3/Portrait/


      Both folders contain the following files:

      • sssp_config.xml
  5. On the SSSP display, the display orientation is set to Landscape by default. To change the orientation to Portrait, follow the steps below:

    1. Press the Menu button on the remote control.

    2. Select OnScreen Display > Display Orientation > Portrait.

  6. Navigate back to Home, and select Change URL.

  7. Paste the URL path from Step 4 above, and save changes.

  8. Click URL Launcher to launch the Appspace App.

  9. Register your device.


USB keyboards are not supported. Please use a remote control or the on-screen keyboard.

Configuring Samsung SSP for Video to Video Playback

This section provides the workaround to the Samsung SSP video to video playback limitation, which displays a two second black screen interval between videos. This limitation is found in the Appspace App 1.4 Release Notes.

In order to reduce the black screen interval, or for an almost seamless transition between videos, an image of the last frame of the video, or the first frame of the next video, must be inserted in-between the two videos, with the playout duration set to one second.

The image of the first frame or last frame of the video can be exported from most video editors.

  1. Navigate to the Media Zone widget of the desired sign, and click the Content tab.

  2. Click Add Media to insert an image, preferably an image of the last frame of the video. Ensure the image is placed in between the first and second video.

  3. Click the ‘Default 12 sec(s)]’ Playout duration of the image.

  4. Click the PLAYOUT PROPERTIES tab, and in the Duration field, select Manual. Enter in one second for the duration.

  5. Click Apply and close the window.

  6. Close the Media Zone widget and save the desired sign.