Last updated on April 04, 2017

Notification thresholds

The notification threshold settings are used to define the intervals in which Appspace will communicate media player failures and communication errors. This is a customizable setting that can vary from one organization to another depending on the network administration team’s preferences and requirements for e-mail notification frequencies.

Configuring Alert Thresholds

  1. In the Appspace menu, click System > Configuration.

  2. Select the Notification tab and proceed to configure the notification threshold settings:

    • Lost Communication - the number of minutes between intervals in which a notification will be sent for a lost communication between the Appspace server and player device

    • Failure - the number of minutes between intervals in which a notification will be sent for a failed player

    • Server Name - a customizable name to help with identification of the Appspace server

    When finished, click Save to confirm your changes.

  3. In the Confirmation window, click Yes to save your entries/changes.

  4. The system should automatically detect a change to the Appspace settings and prompt you with a notification at the top of the page. Click on the “Click Here” link.

  5. You will automatically be taken to the Apply Configuration tab. To finish applying the changes to the system settings, enter your Windows server credentials and click Apply.


    The username and password should be your Windows server administrator credentials or an account with local administrator privileges to make and apply changes to server settings. This is NOT your Appspace server administrator credentials or your Appspace Cloud user credentials.

  6. In the Confirmation window, click Yes to restart Appspace. You should see a message indicating the Appspace server restart progress.

  7. If successful, you should be presented with an Information dialog window confirming the update. Click OK to complete the process.